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Signing up and logging in

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This guide covers everything from downloading Pilla to having a fully set up profile. Whether you're creating a new organisation or joining an existing team, you'll find the steps you need here.

Creating your Pilla account

Before you start, you'll need:

  • An email address you can access
  • A few minutes to complete the setup

Downloading the app

  1. Open the App Store (iPhone) or Google Play (Android) on your phone
  2. Search for Pilla App (Team Management)
  3. Tap Download or Install
  4. Wait for the app to install, then tap Open

First launch

When you first open Pilla, you'll see a welcome screen showing the Pilla icon and a preview of example chat messages. At the bottom is a single button:

  1. Tap Sign in to a company

This takes you to the Welcome screen where you enter your email address.

If you're joining an existing organisation

If a manager has already added you as a user in Pilla, you'll receive an email invitation with a magic link. When you tap the link and open the app for the first time, you go through a shorter onboarding flow:

  1. Welcome screen -- Tap Get Started
  2. Create profile photo -- Take a photo or choose one from your gallery, then tap Next
  3. Guided preview screens showing Shifts, Work, Leaderboard, Video, and Chat features
  4. Confirmation screen -- Shows "You're ready, [your name]!" and a Let's Go button

Tapping Let's Go completes onboarding and takes you into the app.

Verifying your email

After signing up, Pilla sends a magic link to the email address you entered:

  1. Check your email inbox for a message from Pilla
  2. Tap the link in the email
  3. The app opens and you're logged in

The verification screen shows your profile photo and email address, and confirms "This link will expire in 1 hour". If you need to resend, tap Resend Link (a 60-second cooldown applies after each send).

Logging in with magic links

Pilla uses magic links instead of passwords. This means you never need to remember or type a password -- you just tap a link in your email.

How magic links work

Magic links are secure, single-use login links sent to your email. When you tap one:

  • It verifies you own that email address
  • It logs you in automatically
  • It can only be used once
  • It expires after 1 hour for security

Logging in step by step

  1. Open the Pilla app
  2. Tap Sign in to a company on the welcome screen
  3. Enter your email address in the Email field
  4. Tap Send Magic Link
  5. Open your email app
  6. Find the email from Pilla (check spam if you don't see it)
  7. Tap the login link in the email
  8. The app opens and you're logged in

After sending, the button shows a 60-second cooldown (e.g. "Resend in 45s") before you can send again. Below the button, a help message reads: "Didn't receive the email? Check your spam folder." with a Different email link to try a different address.

Staying logged in

Once you're logged in:

  • You stay logged in until you choose to log out
  • Closing the app doesn't log you out
  • Restarting your phone doesn't log you out
  • You can use Pilla on multiple devices with the same account

You only need to log in again if you:

  • Tap the log out button
  • Your session expires after a long period of inactivity
  • You delete and reinstall the app

If you don't receive the email

Sometimes magic link emails take a moment to arrive or end up in the wrong folder.

Check your spam folder

  1. Open your email app
  2. Go to your Spam, Junk, or Promotions folder
  3. Look for an email from Pilla
  4. If you find it, mark it as "Not spam" so future emails arrive in your inbox

Wait a few minutes

Email delivery can sometimes be delayed. Wait 2-3 minutes and check again.

Request a new link

If the email still hasn't arrived:

  1. Wait for the 60-second cooldown to finish
  2. Tap Send Magic Link again (or Resend Link on the verification screen)
  3. Check your email for the new link

Try a different email

If you're still having trouble:

  • Make sure you're using the same email your manager added you with
  • Check for typos in your email address
  • Tap Different email to go back and try a different address

Tips

  • Keep your email accessible -- You'll need it every time you log in on a new device
  • Add a profile photo -- It helps your team recognise you
  • Use your real name -- So teammates know who you are
  • Check spam folders -- Magic link emails sometimes end up there
  • Don't share magic links -- They're personal to your account
NextManaging teams