Exactly what you need to start, run and protect your indie hospitality business.

Our two-part system simplifies the complicated bits of  your business. It removes compliance and operational headaches and keeps you on the right side of the EHO – and the law.

Use the Document Platform to create personalised versions of everything from employment and supplier contracts to food safety management systems.

Use the Management Diary to create a blueprint for daily operations and compliance tasks and ensure the essential things always get done – whether you’re there or not!

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We’ve worked together for the past year now and we could not more highly recommend their services. They continue to work alongside us by improving our business compliance needs and are always on hand when we need them.


My coffee shop used Pilla to reopen up after lockdown and implement good covid measures – would highly recommend, they were very helpful


Been working with these guys for a while now and can’t recommend them enough. Very professional, helpful, thorough and supportive. A credit to the Liverpool independent business scene!


They helped me simplify my business and get the policies I needed quickly.


Join hundreds of indie businesses like yours who are using Pilla to run a simpler, smarter business.

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All the Documents You Need

Create your key compliance documents yourself in no time.

No need for expensive consultants and solicitors.

Your Compliance Covered

Record all your day-to-day compliance activities in one document.

Impress the EHO on their next visit with a robust system.

Your Operational Process

Build your own operational plan.

Reduce the amount of time spent managing your team.

About the Document Platform

More than just a collection of templates, the Document Platform allows you to access and create over 100 different documents written specifically for hospitality businesses like yours.

  • Tailored for you

    Our smart drafting tool helps you produce bespoke contracts, letters, policies and procedures based on your individual circumstances. Answer a few simple questions and Pilla will automatically populate the documents with the information you need.

  • Guidance as you go

    Unsure about the national minimum wage, how statutory sick pay works or whether your building is likely to contain asbestos? Pilla provides guidance on relevant topics as you fill in your documents so you know you’re doing the right things.

  • Always up to date

    Pilla will let you know when the law changes and your documents need updating. Email alerts will tell you exactly which document needs to be updated and why.

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About the management diary

A custom-built ‘bible’ covering all of your compliance and key operational tasks. The Pilla Management Diary makes it simple to run your business in accordance with EHO guidelines and ensures that every member of your team knows exactly what needs to be done.

  • Logs and records

    Pilla brings all of your diaries, checklists and logbooks into one place. There’s no need for a separate visitor book, fire safety logbook, accident book or training records – there’s a place for all of it in your Management Diary.

  • Compliance checks

    Daily, weekly and monthly checklists ensure that your team are always follow best practice. It means you can have confidence that the necessary compliance tasks are completed whether you are there or not.

  • Operational activities

    Custom built operational sections just for your venue. Staff rotas, stock control, morning briefings, bookings, waste management – our hospitality consultants will build the sections you need, just for you.

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Case Study


“Pilla is a great tool for our business because it standardised our operation across our three sites. It means that when staff move from one site to another, they understand what needs to be done each day. All staff find it really easy to use and it saves our Management Team a lot of time.”
Ali (Ops Manager)

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