Pilla Pricing

Pay for AI, not people

Shift scheduling, work management, communication and a knowledge hub — all free for your people to use. Only pay if you want Poppi (AI) to run things for you.

Free

Core features you need to run your teams.

  • Unlimited users & teams
  • Knowledge hub
  • Shift scheduling
  • Work management
  • Team communication
  • Leaderboard
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Poppi (AI)

Poppi handles the monitoring and chasing you'd normally do yourself — updating managers, answering staff questions, and suggesting improvements to your shift and work setup.

£29per team per month (pro rata)

Invoices converted to your local currency

  • Everything in Free
  • AI-assisted scheduling
  • AI-assisted work management
  • AI answers staff questions
  • Custom AI automations
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What is a team?
A team is a group of people who work together naturally. Teams matter because work and shifts are separated by team — meaning users see only their teams' work and shifts.
Why do you price AI by team?
We only charge for AI. We could price by token usage, but that's complicated to understand. Charging per team is simpler and more predictable for all of our customers
Are there limits on team size?
There are soft limits on the number of active work schedules and shift patterns per team to proect AI functionality. These limits sit well above the normal workload for a typical team.

Feature comparison

Free

Poppi

Knowledge Hub

Add mobile-friendly videos
Upload unlimited length
Store unlimited files
Add written descriptions
Generate auto transcripts
Track watch time
Attach videos to work
AI answers staff questions
Overdue training nudges
Retraining reminders
Training completion summaries
Training gap alerts
New video notifications
AI creates knowledge hub files
AI updates existing content

Shift Scheduling

Set recurring shift patterns
Enable location-based clock-in
Track clock-in times
Manage leave requests
Track leave balances
Calculate shift costs
Shift cost alerts
Understaffing warnings
Overtime alerts
Fatigue flags
No-show risk warnings
Leave clash warnings
Late clock-in patterns
Shift reminder notifications
Missed clock-in alerts
AI creates shift schedules
AI adjusts rotas automatically

Work Management

Schedule recurring work
Create adhoc work forms
Use 10 element types
Report issues
Track completion in real time
View activity audit trail
Missed task patterns
Issue persistence alerts
Issue trend reports
Work overdue alerts
Issue raised notifications
Work completion confirmations
AI creates work and assigns to teams
AI follows up on incomplete work

Communication

Send direct messages
Create group chats
Attach media to messages
Attach messages to shifts
Attach messages to work
See message read receipts
Send push notifications
Morning briefings
Weekly summary reports
New joiner welcome messages
Birthday celebrations
Work anniversary celebrations
Quiet member alerts
@mention AI in team chats
AI takes actions from chat

Leaderboard

Earn points for punctual shifts
Earn points for punctual work
Build hot streak bonuses
View monthly team rankings
Clock-in streak celebrations
Work streak celebrations
Streak milestone celebrations
Leaderboard standings reports
Top performer reports
AI creates custom rewards
AI generates performance insights

Frequently asked questions

Why don't you charge for people?
The real value is in what Poppi does. Poppi handles the reminding, chasing, checking, and reporting that would otherwise fall on your managers, across every shift, every team, 24 hours a day. That's what we charge for. Your people should all be on the platform from day one. Charging per user creates a reason to leave people off the system, and that defeats the purpose.
Is it really unlimited users?
Yes. Shift scheduling, work management, team communication, the knowledge hub, and the leaderboard are all included for your entire team at no cost. No cap, no overage fees. You pay for Poppi per team if you want AI automations, but adding your people is always free.
Is there a free trial for Poppi?
Yes. Every new account gets a 14-day free trial of Poppi across all your teams. No credit card required to get started.
What's included in the free plan?
Everything your people need: unlimited users and teams, shift scheduling, work management, team communication, the knowledge hub, and the leaderboard. The free plan covers all core features with no time limit.
Can I start free and add Poppi later?
Yes. Start with the free plan for your entire team and add Poppi when you're ready. When you subscribe, Poppi covers all your teams automatically.
What counts as a "team" for Poppi pricing?
A team is any active group of people you've created in Pilla. When you subscribe to Poppi, it covers all your teams automatically. If you have five teams, you pay for five. If you add a sixth, your billing adjusts to cover it.
Is there a setup fee?
No. There are no setup fees, no onboarding charges, and no hidden costs.
Is there a minimum contract?
No. You can cancel at any time. Monthly plans renew monthly, quarterly plans renew quarterly, and yearly plans renew yearly. If you cancel, your access continues until the end of your billing period.
What currency am I billed in?
Invoices are converted to your local currency. Prices on the website are shown in GBP.
Can I change my billing cycle?
Yes. You can switch between monthly, quarterly, and yearly billing at any time. Switching to a longer cycle gives you a lower per-month price.
What if I have seasonal staff who come and go?
No problem. You can add and remove users at any time at no cost. Pilla doesn't charge per user, so staff turnover doesn't affect your bill.
What happens if I remove Poppi from a team?
The team keeps working as normal on the free plan. You just lose the AI automations, reports, and alerts for that team. No data is deleted.
Do I get a refund if I remove a team?
When you subscribe to Poppi, you pay for the number of teams on your account for the full billing period (month, quarter, or year). If you remove a team during that time, the place isn't refunded but it stays paid for until the period ends. If you add a new team later in the same period, it uses that same place with no additional cost. At the start of your next billing cycle, your quantity adjusts to match the number of teams you actually have.