Knowledge Hub
Put your company's knowledge in your employee's pocket.
Shift workers need supervision and your managers are repeating themselves again and again because staff don't have easy access to the info they need. Create a knowledge hub of written policies and video training so staff have easy access to it all. Poppi (ai) will remind staff when information needs viewing and answer questions in seconds so that your staff can keep working without being disturbed.
Pilla
Video update: Safety Procedures
Tom Richards
Knowledge Refresher due
Pilla
Knowledge gap update
Debbie Taylor
Completed closing procedures
Pilla
New knowledge hub file for you
We use the app as a digital policy management system so staff have 24/7 access to procedures
App Store Review
Written Content
Add policies, procedures and guides your team can read anywhere
Upload formatted written content into your knowledge hub. Staff can access policies and procedures from their phone, and you can track exactly who has read what.
Customer Complaint Process
1. Listen & Acknowledge
Allow the customer to explain their concern fully without interruption. Show empathy and acknowledge their frustration. Use phrases like “I understand how that must feel” to de-escalate.
2. Record the Details
Complete the Customer Complaint Form in full, including the date, time, customer name, and a clear description of the issue. Attach any photos if relevant.
3. Escalate to Management
Send a message to the management chat with a summary of the complaint. A manager will respond within 2 hours during operating hours.
4. Follow Up
If the customer left contact details, a manager will follow up within 24 hours to confirm the resolution.
Customer Complaint Process
Uniform & Appearance Standards
Staff Discount Policy
Social Media Guidelines
Absence Reporting Procedure
Data Protection Policy
Whistleblowing Policy
Anti-Harassment Policy
I used to repeat myself daily to my staff, now they have training videos at their fingertips
App Store Review
Video Training
Record training once, share it with your team forever
Upload training videos, guides and walkthroughs into your central library. Your team can watch from their phone anytime, and you can see exactly who has watched what.
Health & Safety Induction
Opening Procedures
New Starter Induction
Equipment Operating Manual
Fire Safety Training
Closing Procedures
Till & POS Training
Cleaning Standards Guide
The AI keeps my team updated so I don't have to
Capterra Review
AI-Powered Training
Poppi (ai) keeps your teams on track constantly
Poppi monitors who has read and watched what, she nudges staff who are behind, and gives you weekly summaries so nobody slips through the cracks.
Emma WilsonRead2 Mar
Jane CooperRead2 MarTom RichardsRead3 MarDebbie TaylorRead4 Mar
Trevor BarnesOverdue
Jill AndersonOverdueHey Trevor! Quick reminder that you haven't finished the "Fire Evacuation Plan" yet. It's roughly 3-minutes long and is a mandatory file for you.
9:15 AMThanks, I'll read it now
9:17 AMWeekly training update for the Driving Team:
8 of 10 staff are fully up to date. 2 staff have overdue files (below):
- Jill Anderson has two outstanding files
- Tom Richards has one outstanding file
Mon 9:00 AMNew knowledge hub file assigned to you:
"Returns & Refunds Policy" has been added to your reading list.
2:30 PMDone, just read through it
2:45 PMKnowledge gap alerts for your teams:
3 team members haven't watched "Health & Safety Induction" which was due 5 days ago.
Mon 9:00 AMYes please, send them a nudge
Mon 9:04 AM