Expert guides, practical tips, and industry knowledge to help you excel in hospitality management and operations.
Learn about the Food Safety Act 1990, a crucial UK law ensuring food safety and consumer protection. Explore key obligations for food businesses.
Work out and labour turnover rate and understand how to lower it.
Use this 48 hour opt out agreement to make sure that your planning shifts legally for your teams.
Tips to create a useful bar closing checklist you can use every day at closedown.
Spending money on high quality sound systems might seem like a luxury, but here's how it will help you thrive.
Holiday pay for zero hour contracts seems tricky to work out, follow this guidance and you won't go wrong.
A restaurants prime costs is one of the most useful indicators of financial health.
Explore kitchen ranks, the different ranks of chefs, and the various levels of chefs in this detailed guide on chef hierarchy.
Learn how to safely store, handle and serve shellfish in your food business to avoid food poisoning risks for customers.
Defrost meat and frozen food safely to avoid poisoning.
A guide to dialling in espresso and a template which you can everyday in the free Pilla app.
Environmental Health Officers (EHOs) have an important job, here's what they do and how they can affect your business.
Learn what first aid provisions you need in your hospitality business to keep staff and customers safe. Find out about first aid kits, training, and more.
Learn about food hygiene certificate requirements for your business. From level 1 for kitchen porters to level 4 for senior managers, find out what training is needed to keep food safe.
Use this food safety checklist inside the free Pilla app to monitor food safety every week and prepare correctly for your next food hygiene inspection.
How to deal with a food poisoning allegation report from a customer and how to report it.
Pilla is a food safety app used to create digital food safety checks and audits. You can use it to carry out your food safety management system every day.
HACCP is a food safety system which your business should be using to control food based risks.
Discover creative Halloween pub ideas to boost footfall and revenue. From themed decorations to spooky cocktails, create memorable experiences that drive business.
Create a statement of intent for your health and safety in the hospitality industry using our health and safety policy statement template.
Assign health and safety duties to roles in your business so everyone knows their part in keeping the workplace safe and compliant with the law. Review and update regularly.
Learn what health and safety training your hospitality business needs to keep staff and customers safe. It's not just a box-ticking exercise – it's the law.
Learn how to appoint a competent person to manage health and safety in your hospitality business, as required by UK and US regulations.
Follow these steps to create a digital fire risk assessment in your hospitality sites.
Carrying out digital food safety audits will help you stay food safety compliant in your hospitality sites.
Learn what Martyn’s Law means for hospitality venues. Understand key duties, deadlines, training, risk assessments, and official resources to stay compliant.
Keep fish safe to eat with proper storage and cooking. Learn how to avoid scombroid poisoning from high-risk fish like tuna and mackerel.
Learn how to safely prepare eggs, pulses, rice and other high-risk foods to avoid food poisoning in your restaurant or catering business.
Understand how to cook sous vide safely in your hospitality business.
Learn how to safely prepare sushi rice to prevent bacterial growth. Mixing the rice with vinegar helps, but you must check the pH is below 4.5. Prepared rice can be kept at room temperature for up to 4 hours.
Create a comprehensive 5-day aboyeur training plan covering kitchen coordination, communication skills, and service management for effective onboarding.
Build a comprehensive AV technician onboarding program focusing on technical skills, equipment management, and event support. Create exceptional technical service from day one.
Build a comprehensive baker onboarding program focusing on baking techniques, food safety, and production workflow. Create exceptional bakery operations from day one.
Build a comprehensive banquet server onboarding program focusing on event service, team coordination, and guest experience. Create exceptional banquet operations from day one.
Create an effective kitchen porter onboarding plan covering sanitation, food safety, and kitchen support operations. Master essential kitchen hygiene standards.
Create a comprehensive bar manager onboarding plan covering beverage operations, team leadership, and profit management. Master bar business success.
Create a bar supervisor onboarding program covering beverage operations, team management, and service excellence. Master bar leadership and customer satisfaction.
Create a maitre d onboarding program covering dining room management, guest relations, and service excellence. Master fine dining hospitality leadership.
Create a practical barback onboarding program covering bar operations, equipment maintenance, and support duties. Build essential bar service skills and teamwork.
Create a comprehensive barista onboarding program covering coffee preparation, customer service, and beverage excellence. Master cafe operations and guest satisfaction.
Use this bartender training plan in the free Pilla app to plan and record your training. It has been made by hospitality professional, Alex Munford.
Build a comprehensive bellhop onboarding program focusing on guest service, luggage handling, and hotel operations. Create exceptional guest experiences from day one.
Build a catering assistant onboarding program covering event support, food service, and customer relations. Excel in catering operations and guest satisfaction.
Design an effective chef de partie onboarding plan covering station management, culinary techniques, and kitchen operations. Build professional cooking expertise.
Develop a commis chef onboarding plan focusing on culinary fundamentals, kitchen operations, and skill development. Start your culinary career with confidence.
Develop a concierge onboarding program covering guest services, local knowledge, and exceptional hospitality. Create memorable experiences and guest loyalty.
Develop an event coordinator onboarding plan covering event planning, vendor management, and guest experiences. Master successful event execution and coordination.
Create an executive chef onboarding plan focusing on culinary leadership, business management, and team development. Master high-level kitchen operations and strategy.
Develop a strategic 5-day F&B manager onboarding program covering operations, financial management, and team leadership. Build skills for profitable hospitality success.
Design a complete head chef onboarding program focusing on kitchen leadership, menu management, and business integration. Build culinary excellence and team success.
Build a hotel assistant manager onboarding program covering guest services, operations support, and leadership development. Excel in hospitality management roles.
Develop a comprehensive hotel general manager onboarding program covering operations leadership, strategic management, and guest excellence. Master hotel management success.
Design a hotel receptionist onboarding plan covering guest check-in, customer service, and property operations. Create outstanding first impressions and service.
Build a strategic hotel revenue manager onboarding plan focusing on pricing optimization, market analysis, and profit maximization. Drive revenue growth and performance.
Create a comprehensive 5-day line cook onboarding plan covering kitchen safety, station training, and service execution. Master essential cooking skills and build confidence for restaurant success.
Build a restaurant assistant manager onboarding program covering leadership skills, operations management, and team development. Excel in hospitality management.
Develop a restaurant duty manager onboarding program focusing on shift leadership, problem-solving, and guest satisfaction. Build management confidence and skills.
Optimise your food business with this restaurant manager training plan guide and template. Dive into actionable strategies for leadership success, operational efficiency, and improved guest satisfaction.
Develop a restaurant host onboarding program covering guest relations, reservation management, and first impressions. Create welcoming experiences that drive customer loyalty.
Create a comprehensive restaurant manager onboarding program covering operations, team leadership, and business growth. Master hospitality management excellence.
Design a restaurant supervisor onboarding plan covering team leadership, service standards, and operational excellence. Build supervisory skills for dining success.
Design a professional sommelier onboarding program covering wine knowledge, service techniques, and guest education. Master wine service excellence.
Create an effective sous chef onboarding plan covering kitchen operations, team management, and culinary excellence. Develop leadership skills for kitchen success.
Build a comprehensive waiter onboarding program focusing on guest service, menu knowledge, and professional skills. Create exceptional dining experiences from day one.
Build a kitchen cleaning checklist with our templates and guide.
Use these restaurant cleaning checklists to make your front of house sparkle.
There are 14 major food allergens which your business should be most concerned about controlling.
Create effective restaurant opening and closing checklists ensuring hygiene, safety, and operational readiness. Build consistent daily routines for front-of-house excellence.
Learn how to handle food complaints effectively, from general issues to serious allegations, while maintaining high food safety standards.
Issues happen in hospitality, but having a solid plan fir reporting and correcting those issues is where the difference is made.
Create av technician interview questions and assessments focusing on work ethic, reliability, and service abilities. Hire effective hospitality staff.
Create baker interview questions and assessments focusing on work ethic, reliability, and service abilities. Hire effective hospitality staff.
Create banquet server interview questions and assessments focusing on work ethic, reliability, and service abilities. Hire effective hospitality staff.
Master bar manager interview strategies with expert questions on operations, leadership, and profitability. Select top bar management professionals effectively.
Create comprehensive bar supervisor interview questions covering leadership skills, beverage knowledge, and team management. Hire exceptional bar management talent.
Create barback interview questions and assessments focusing on work ethic, efficiency, and team support abilities. Hire reliable bar support staff effectively.
Essential barista job interview questions tailored for hospitality managers. Enhance your hiring process and find the perfect candidate for your team.
Use these interview questions to run bartender interviews and make sure that your candidates have the necessary experience and skills.
Create bellhop interview questions and assessments focusing on work ethic, reliability, and service abilities. Hire effective hospitality staff.
Use these interview questions to run catering assistant interviews and make sure that your candidates have the necessary experience and skills.
Design chef de partie interview questions covering technical skills, section management, and team leadership. Hire skilled kitchen professionals who deliver consistent quality.
Create commis chef interview questions and practical trials assessing foundational skills, learning attitude, and teamwork. Identify promising culinary talent effectively.
Use these interview questions to run concierge interviews and make sure that your candidates have the necessary experience and skills.
Learn how to interview event coordinators effectively. Comprehensive guide with questions, practical assessments, and evaluation methods for hospitality events.
Use these interview questions to run executive chef interviews and make sure that your candidates have the necessary experience and skills.
Develop comprehensive F&B manager interview strategies with structured questions and assessment tasks. Hire exceptional leaders who drive profitability and service excellence.
Use these interview questions to run head chef interviews and make sure that your candidates have the necessary experience and skills.
Develop effective hotel assistant manager interview techniques with behavioral questions and practical assessments. Find the right hospitality management talent.
Master hotel general manager interview strategies with structured questions, assessment techniques, and decision frameworks. Hire exceptional hospitality leaders confidently.
Design hotel receptionist interview questions focusing on customer service, communication skills, and property operations. Find exceptional front desk talent.
Use these interview questions to run hotel revenue manager interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run kitchen porter interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run line cook interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run maitre d' interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run restaurant assistant manager interviews and make sure that your candidates have the necessary experience and skills.
Create restaurant duty manager interview strategies focusing on shift leadership, guest recovery, and operational control. Build a confident management team effectively.
Create effective restaurant host interview questions and practical trials focusing on guest relations, reservation management, and professional presentation. Hire welcoming hospitality talent.
Use these interview questions to run restaurant manager interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run restaurant supervisor interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run sommelier interviews and make sure that your candidates have the necessary experience and skills.
Use these interview questions to run sous chef interviews and make sure that your candidates have the necessary experience and skills.
Design effective waiter interview questions and assessment activities focusing on customer service skills and team dynamics. Hire exceptional front-of-house staff confidently.
Learn how to create a comprehensive Hotel Revenue Manager job description by defining key tasks, skills, and responsibilities to optimise your hotel's profitability and attract top talent.
Learn how to create a comprehensive job description for a bar manager position, including key responsibilities, required skills, and necessary experience.
Learn how to create a comprehensive bar manager job description that outlines key tasks, skills, and responsibilities for optimal pub operations and guest experience.
Learn how to create a comprehensive event coordinator job description that clearly defines roles, tasks, skills, and responsibilities for successful event planning and execution.
Learn how to create a comprehensive job description for Food and Beverage Managers, outlining key responsibilities, skills, and qualifications to ensure seamless operations and exceptional service.
Learn how to create a comprehensive job description for Head Waiters and Maitre d's, including key responsibilities, skills, and experience requirements.
Learn how to create a comprehensive job description for a Hotel Assistant Manager, including key responsibilities, skills, and experience requirements.
Learn how to create a comprehensive hotel receptionist job description that clearly outlines roles, tasks, skills, and responsibilities to ensure consistent service and efficient training.
Learn how to create a comprehensive job description for a restaurant duty manager position, including key responsibilities, skills, and experience requirements.
Learn how to create a comprehensive job description for a Restaurant Duty Manager, including key responsibilities, skills, and experience requirements, to attract top talent and ensure consistent service quality.
Learn how to create a comprehensive restaurant host job description by defining key tasks, skills, and responsibilities to ensure seamless service and guest satisfaction.
Use this coffee machine risk assessment guide and associated template to carry out a risk assessment in your hospitality business.
Use this COSHH risk assessment template for chemicals which are labelled as hazardous on their safety data sheets.
Knife safety is crucial in hospitality. Training staff on proper knife use, storage, and maintenance helps prevent injuries and keeps your kitchen running smoothly. UK and US laws require employers to ensure staff have the right tools and training to work safely. Make knife safety a key part of your health and safety plans to protect your team and meet legal requirements.
Create a digital dermatitis risk assessment to protect your staff against the risk of dermatitis.
Ensure your staff's safety when using computers at work by assessing display screen equipment risks and taking steps to reduce them, such as providing adjustable workstations and encouraging regular screen breaks.
Learn how to manage driver safety in your hospitality business and meet your legal duties with clear policies, risk assessments, and staff training.
Use this kitchen risk assessment template in the the Pilla app to do a compliant risk assessment of your kitchen and food prep areas.
Follow these steps to create a digital lone working risk assessment for staff in hospitality.
Follow these steps to create a digital manual handling risk assessment of activities in your workplace.
Manage noise at your hospitality venue to protect staff and customers. Follow regulations, assess risks, and take action to reduce exposure.
Learn how to complete a restaurant risk assessment step-by-step. Discover the 5 key stages, common hazards, and how to protect staff and customers.
Learn how to manage stress in your hospitality business to protect your team's wellbeing and comply with UK health and safety laws. Get tips for spotting signs of stress and creating a positive work culture.
Learn how to protect your staff from workplace violence in the hospitality industry. Assess risks, provide training, and support staff who experience violence at work.
Learn how to manage work at height risks in your hospitality business to keep staff safe and meet UK regulations. Proper planning, training and equipment are key.
Keep your hospitality business safe with proper work equipment management. Learn key tips for training, maintenance, and risk assessments to meet UK and US regulations.
Learn how to keep your team safe when working outdoors in your hospitality business. Get tips on assessing risks, providing resources, and monitoring practices.
Understand the 4 c's of food safety to reduce the chance of food poisoning.
Learn about these common food safety risks and add a statement to your policy.
Learn how to use sanitiser properly to reduce bacteria on surfaces and keep your kitchen safe. Follow the manufacturer's instructions for dilution and contact time.
Carry out fitness for checks and train staff on your fitness for work processes. This is how you carry out your fitness for work rules inside Pilla.
Keep your workplace facilities safe and compliant with UK regulations. Provide proper toilets, sinks, drinking water and break areas to support your team's wellbeing.
Master restaurant management with proven strategies for team leadership, customer satisfaction, and operational excellence. Build successful hospitality operations effectively.
Understand how to manage allergies and protect your customers.
Learn how to manage asbestos risks in your hospitality venue. Arrange surveys, address recommendations, and keep your team informed to ensure a safe workplace.
Learn how to safely manage cold buffets and functions. Discover essential storage, preparation, and protection tips to avoid food safety risks.
Keep your business safe when hiring contractors with these key steps, from choosing competent pros to monitoring their work on-site.
Learn how to prevent cross contamination in bar areas, including proper hygiene, cleaning ice machines and post mix equipment, and handling glassware safely.
Learn how to manage drugs and alcohol in your hospitality business to keep everyone safe and follow the law. Tips include having clear policies, training staff, and supporting those with problems.
Understand e coli control measures to prepare food safely.
Learn how to keep your hospitality business electrically safe and legally compliant in the UK. Includes risk assessments, staff training, and regular appliance checks.
Learn how to manage food waste in your hospitality business to keep pests away and avoid cross-contamination. Tips include proper bin usage, waste area cleanliness, and staff hygiene.
Learn how to manage gas safety in your hospitality business, including risk assessments, maintenance, and staff training. Keep your customers and staff safe by following UK or US regulations.
Consulting with your team on health and safety is key for UK hospitality businesses. It's required by law, but it's also about valuing their input and working together to create a safe workplace where everyone feels heard and protected.
Ensure hot buffets are safe for customers by maintaining proper food temperatures, preparation, and handling procedures.
Learn how to keep your hospitality business clean and tidy, and follow the rules on waste management. It's not just about looks - poor housekeeping can be a safety risk too.
Learn how to manage industrial disease risks in your hospitality business to keep staff safe and comply with UK regulations like COSHH and RIDDOR.
Learn how to manage lifting equipment safely in your hospitality business to meet UK and US legal requirements and protect your staff.
This is what proper personal hygiene in the kitchen looks like and this is how you can carry out your personal hygiene rules using Pilla.
Understand integrated pest management to control pest population.
Learn how to handle ready-to-eat foods safely, from checking temperatures and packaging on delivery to storing and preparing them properly. Key tips include washing produce, keeping foods separate and training staff well.
Slips, trips and falls are common causes of accidents in hospitality. Learn how to manage these risks and keep your staff and customers safe.
Create a bar cleaning checklist so your team know what to clean and when.
Learn how to manage stock rotation properly as part of your food safety.
Prevent cross-contamination by understanding proper use of cloths in your restaurant.
Understand how equipment and site maintenance reduced physical contamination of food.
Learn how to report accidents and injuries at work to keep your business compliant with health and safety laws in the UK and US. Proper reporting helps you spot patterns, prevent incidents and avoid fines.
Learn how to safely reheat food in your hospitality business, including the correct temperatures, equipment, and procedures to follow.
Learn how to serve raw egg cocktails safely using pasteurised eggs. Vulnerable groups must be warned about raw eggs in drinks.
Use digital record keeping to maintain food safety temperatures for cooking every day in hospitality.
Use a digital dishwasher temperature record sheet and corrective actions to ensure wash cycle dishwasher temperature.
Use digital record keeping to carry out emergency lighting testing and record any issues.
Use digital record keeping to test your sites fire alarm once a week and record any issues.
Inspect food deliveries in hospitality and keep food delivery records to improve food hygiene and food quality.
Use digital record keeping to test and calibrate your food temperature probes.
Use a digital freezer record sheet and corrective actions ensure the correct freezer temperatures.
Use a digital fridge temperature record sheet and carry out corrective actions to maintain the best fridge temperature.
Use digital record keeping to maintain food temperature in your hot holding equipment.
Keep food hygiene records in one place to easily show inspectors your compliance and boost their confidence in your safety standards.
Understand how to store food properly to improve food safety.
Clean as you go is the cleaning method to use to ensure food hygiene standards are kept high and surfaces are kept safe and clean.
Learn how to safely use a barbecue and avoid common food safety risks like undercooking or cross-contamination. Get tips on proper hygiene, food storage, cooking times and more.
Learn how to use a blast chiller properly to rapidly cool food and maintain food safety in your business. Key tips include chilling food within 90 minutes, cleaning the unit often, and training staff on correct usage.
Learn how to safely use microwaves in your food business to avoid food poisoning. Get tips on proper containers, defrosting, cleaning and more.
Learn how to use PPE correctly to keep your hospitality staff safe. Employers must provide the right equipment, ensure it fits well, and train staff on proper use.
Learn how to use safety signs to keep your hospitality business safe and meet regulations in the UK and US. Signs are a key part of your safety toolkit, helping guide people and build a culture of safety.
Learn how to write an aboyeur job description. Step-by-step guide, tips, and requirements for how to write an aboyeur job description.
Learn how to write a baker job description. Step-by-step guide, tips, and requirements for how to write a baker job description.
Learn how to write a banquet server job description. Step-by-step guide, tips, and requirements for how to write a banquet server job description.
Learn how to write a bar manager job description. Step-by-step guide, tips, and requirements for how to write a bar manager job description.
Learn how to write a bar supervisor job description. Step-by-step guide, tips, and requirements for how to write a bar supervisor job description.
Learn how to write a barback job description. Step-by-step guide, tips, and requirements for how to write a barback job description.
Learn how to write a barista job description. Step-by-step guide, tips, and requirements for how to write a barista job description.
Learn how to write a bartender job description. Step-by-step guide, tips, and requirements for how to write a bartender job description.
Learn how to write a bellhop job description. Step-by-step guide, tips, and requirements for how to write a bellhop job description.
Learn how to write a catering assistant job description. Step-by-step guide, tips, and requirements for how to write a catering assistant job description.
Learn how to write a chef de partie job description. Step-by-step guide, tips, and requirements for how to write a chef de partie job description.
Learn how to write a commis chef job description. Step-by-step guide, tips, and requirements for how to write a commis chef job description.
Learn how to write a concierge job description. Step-by-step guide, tips, and requirements for how to write a concierge job description.
Learn how to write an executive chef job description. Step-by-step guide, tips, and requirements for how to write an executive chef job description.
Learn how to write a food and beverage manager job description. Step-by-step guide, tips, and requirements for how to write a food and beverage manager job description.
Create a comprehensive food safety policy for your business with this guide. Learn essential steps to ensure compliance, manage allergens, and protect consumer health.
Learn how to write a head chef job description. Step-by-step guide, tips, and requirements for how to write a head chef job description.
Learn how to write a hotel assistant manager job description. Step-by-step guide, tips, and requirements for how to write a hotel assistant manager job description.
Learn how to write a hotel general manager job description. Step-by-step guide, tips, and requirements for how to write a hotel general manager job description.
Learn how to write a hotel receptionist job description. Step-by-step guide, tips, and requirements for how to write a hotel receptionist job description.
Learn how to write a hotel revenue manager job description. Step-by-step guide, tips, and requirements for how to write a hotel revenue manager job description.
Make sure your kitchen starts and ends the day properly with a kitchen opening and checklist that is unique to your sites.
Learn how to write a kitchen porter job description. Step-by-step guide, tips, and requirements for how to write a kitchen porter job description.
Learn how to write a line cook job description. Step-by-step guide, tips, and requirements for how to write a line cook job description.
Learn how to write a maitre d job description. Step-by-step guide, tips, and requirements for how to write a maitre d job description.
Learn how to write a restaurant assistant manager job description. Step-by-step guide, tips, and requirements for how to write a restaurant assistant manager job description.
Learn how to write a restaurant duty manager job description. Step-by-step guide, tips, and requirements for how to write a restaurant duty manager job description.
Learn how to write a restaurant host job description. Step-by-step guide, tips, and requirements for how to write a restaurant host job description.
Learn how to write a restaurant manager job description. Step-by-step guide, tips, and requirements for how to write a restaurant manager job description.
Learn how to write a restaurant supervisor job description. Step-by-step guide, tips, and requirements for how to write a restaurant supervisor job description.
Learn how to write a sommelier job description. Step-by-step guide, tips, and requirements for how to write a sommelier job description.
Learn how to write a sous chef job description. Step-by-step guide, tips, and requirements for how to write a sous chef job description.
Learn how to write a waiter job description. Step-by-step guide, tips, and requirements for how to write a waiter job description.
Learn how to write an AV technician job description. Step-by-step guide, tips, and requirements for how to write an AV technician job description.
Learn how user permissions work in Pilla, including admin, manager and staff access levels, and how to control what users see using dates.
Understand legal break requirements in the UK and use the Pilla app to schedule shifts and notify you when there's not enough break.
Creating a marketing strategy for a restaurant is tough, I've picked up these useful restaurant marketing tips along the way.
Maximise restaurant profits with menu engineering. Learn strategies to optimise menu items, boost sales, and enhance customer satisfaction.
Use your ideal food cost percentage and gross profit to decide on your menu pricing strategy.
Use this guidance to build create your restaurant mission statement.
This online level 2 food hygiene course has been created by ex-Council EHO Natalie Stanton.
Consider these restaurants awards in the UK as goals and and top accolades.
Choose the right restaurant KPIs to measure your success.
Use this guide to come up with restaurant name ideas.
Use these tips to reduce your restaurant's carbon footprint and complete this sustainability framework template in the free Pilla app.
Use this restaurant management meeting template to supercharge productivity.
These restaurant review sites are worth hospitality operators using.
Working out sales per labour hour will help you schedule shifts better and make more profit.
Social media marketing for restaurants can be really useful, here's the tips I've picked up which can help you.
Statutory sick pay (SSP) is available to most employees during sickness and injury.
Instruct staff to use a two stage cleaning process in your cleaning schedules on the Pilla app or offline.
Understand Safer Food Better Business (SFBB) for UK food safety compliance. Learn implementation strategies and improve your food hygiene rating effectively.
Get to grips with the food hygiene ratings to what the range of scores means for your business.