How I Use the Storing Food Safely Template with Customers in Pilla

I'm Liam Jones, NEBOSH-qualified health and safety consultant, Level 3 Food Safety, and founder of Pilla. This is how I approach food storage policies in a food safety management system, based on close to twenty years in frontline operations and advising hundreds of businesses on compliance. You can email me directly; I read every email.

Food storage is where most kitchens lose control without realising it. I've opened walk-in fridges in businesses that passed their last inspection and found raw chicken on the top shelf dripping onto uncovered cooked rice below. The fridge was at 9 degrees. Nobody had checked it that day. The use-by labels had fallen off two containers, and a tin of tomatoes sat open on the middle shelf with no lid. Five separate failures, all in one fridge, in a business that thought it was compliant.

The problem is rarely ignorance. Most chefs know raw goes below ready-to-eat. They know fridges should be below 5 degrees. But when a delivery arrives during a busy service and someone shoves it onto the nearest shelf, the rules get forgotten. That's what this article is about: building a storage policy that holds up when the kitchen is under pressure, not just when things are calm. I'll walk you through what your food storage policy needs to cover, give you a template you can edit for your own operation, and explain the bits that actually trip people up during inspections.

Key Takeaways

  • What is safe food storage in food safety? A food storage policy covers fridge and freezer temperature controls, raw and ready-to-eat separation, date labelling, stock rotation, and corrective actions for temperature breaches. It's one of the prerequisite programmes that sits underneath your HACCP system
  • Why do you need a food storage policy? Regulation (EC) 852/2004 requires food to be stored under conditions that prevent contamination and bacterial growth. Your EHO will check fridge temperatures, separation, and date labelling on every inspection
  • How do you set it up in Pilla? Use the knowledge hub template below, edit it to match your operation, and share it with your team through the app so everyone has access and you can track who's read it
  • How do you automate the follow-up? Set up Poppi to chase staff who haven't acknowledged the policy and flag when it's due for review

Article Content

Understanding What's Required of You

Safe food storage controls two things: bacterial growth and cross-contamination. Get either one wrong and food that arrived safe becomes dangerous before it reaches a plate. The fridge is the most important piece of equipment in your kitchen, and it's the one that gets the least attention.

Temperature is the primary control. Bacteria multiply slowly between 1 and 5 degrees. Above 5 degrees, they speed up. Between 20 and 50 degrees, most bacteria double every 10 to 20 minutes. That's the optimal growth zone, and it's where food sits when someone leaves it on the counter during prep or lets a fridge drift above its critical limit. The danger zone runs from 5 to 63 degrees, and food needs to pass through it as quickly as possible whether you're heating it up or cooling it down.

The second control is separation. Raw meat, poultry, and fish carry bacteria that cooking will destroy. Ready-to-eat food won't be cooked again. If raw product drips onto a prepared salad, that salad is contaminated and no amount of correct temperature control will fix it. Separation means different shelves at a minimum, different fridges where possible.

Regulation (EC) 852/2004 requires food business operators to store food under conditions that prevent contamination and harmful deterioration. In practice, your EHO will open your fridges, check the temperature display, look at shelf positioning, check date labels, and look for uncovered food. I've seen businesses lose two marks on their food hygiene rating from a single fridge visit. Out-of-date food found during an inspection can lead to an emergency hygiene prohibition notice, which can mean closure.

Most of the storage failures I see aren't dramatic. They're a fridge running at 7 degrees that nobody noticed. A tub of batch-cooked sauce with no date label. Cling film that's come loose. Small things, but they add up fast when an EHO is standing in front of your fridge with a clipboard.

Setting It Up as a Knowledge Hub Entry

I've built a food storage template in Pilla covering refrigerated and frozen storage temperatures, raw and ready-to-eat separation, use-by and best-before date management, batch-cooked and decanted food labelling, covering requirements, dry storage, and corrective actions. It gives you a structured starting point, but you need to edit it to match how your kitchen actually works.

In the knowledge hub, create a new entry and tag it with "Food Safety Management System". Use the same tag across all of your food safety policies so they are grouped together and Poppi can track them as a set. Assign the entry to all teams so that everyone in the business can access it.

The template is designed to be edited, not just filed. Read through every section. If you only have one fridge rather than separate raw and cooked units, your separation rules need to reflect that. If you use a blast chiller for cooling, your process differs from someone cooling at room temperature. Where it says something generic, replace it with what happens in your business. The EHO wants to see that your policy matches your operation, not that you've copied a standard document.

Knowledge Hub Template·Storing Food Safely

Safe storage of food

It is essential that different types of foods are stored separately under different storage conditions to maintain both the safety and the quality of the food.

The following guidelines should be followed to ensure that foods are not exposed to unnecessary hazards and/or risks.

Refrigerated/chilled foods

Certain foods must be stored in a refrigerator to keep them microbiologically safe up to the use by date as issued by the manufacturer or from in house preparation guidelines issued by the food standards agency.

Chilled storage slows down the rate of multiplication of bacteria in the food, even cooked food still contains tiny amounts of bacteria.

Foods that must be kept in a refrigerator are:

  • All foods with a use by date or are highly perishable
  • Prepared foods that will not be served immediately
  • Cooked food cooled down for future cold service or reheating
  • Ready to eat foods (RTE)
  • Raw foods intended for consumption without prior heat treatment
  • Prewashed salad
  • Foods with best before dates after opening (follow manufacturer's instructions for safe use)
  • Pasteurised products such as milk, orange juice also some types of canned meat
  • Food that is being defrosted (extra care must be taken if raw, see guidelines below)

Raw products

Raw meat, fish, poultry - these will potentially have bacteria in them naturally as they are high protein and moist and therefore easily support the growth of bacteria, we do not want the levels of bacteria to increase as toxins may be produced which may present further hazards, therefore these foods must also be kept refrigerated to ensure the growth of bacteria remains relatively static until such a time as the food can be cooked to destroy bacteria to a point that the food can be safely consumed. These products will also have use by dates on their labels.

These products must be stored separately and if possible in separate fridges, they must be adequately wrapped/contained to prevent drip contamination. Personal hygiene when handling these products must be robust.

Use by date checks

Use by dates on foods must be checked daily, chefs should manage their stock levels and fridges to ensure efficient stock rotation to avoid wasted food.

  • Any foods that have exceeded the use by date must be removed from the storage area to a designated area, labelled clearly as "not for consumption", it should be disposed of or returned to the supplier

Note: Food that has exceeded its use by date found in a fridge during an inspection, the EHO will assume food was being used, an emergency hygiene prohibition notice may be issued which may lead to closure of the business.

Best before date checks

Best before dates allocated to low risk and dry/ambient foods refer to quality of the product rather than the safety of the product. If these foods have been stored under the correct storage conditions the date gives an approximate guarantee of quality up to that date, the quality cannot be guaranteed after that date, although it may still be safe to eat.

Best before dates should be checked regularly and stock rotated appropriately to ensure no wastage occurs. Food past its best before date can still be sold as long as the customer is made aware that the quality may be compromised.

Some manufactured high-risk products that have been canned/sterilized/ultra-heat treated may be treated as low risk products and stored under dry/ambient conditions with a best before date. However, once opened they must be treated as high risk products and used immediately.

Storage separation

  • Ready to eat or cooked foods must be kept separated from raw products including eggs and vegetables at all times
  • RTE/cooked foods should always have adequate coverings/containers/cling film/foil etc. as these foods will not undergo any further processes that would make them safe to eat, they are therefore extremely vulnerable to contamination
  • Raw foods must also be contained to prevent direct, indirect and drip contamination of RTE/cooked foods
  • Ideally raw foods should be stored in separate fridges, if this is not possible, then they should be stored at the bottom of the fridge and cooked/RTE foods stored near to the top of the fridge

Prepared and batch cooked foods

Batch cooked and prepared foods must be appropriately date marked, foods for refrigeration only must be given a use by date indicating two days after the preparation day i.e. Cooked Monday, use by Wednesday. Frozen cooked products can be given a shelf life of one month i.e. Prepped/cooked 15th June, use by 15th July.

Note: These guidelines only apply as long as the products have been stored under the correct temperature control conditions. If the critical temperature limits have been breached during storage the product may require immediate use or need to be discarded.

Opened and decanted food

  • Once a hermetically sealed packet / jar / pouch / tin has been opened allowing oxygen in, then decanted into another container, then it must be immediately labelled, refrigerated and used by the date marked on the original packaging
  • Original contents must be indicated on the new label for the purposes of allergen management
  • Canned food once opened, must not be stored in the original can, but decanted into a food safe plastic lidded container. The manufacturer's instructions must then be followed
  • Additionally, metal utensils must not be left in acidic foods as trace metal contamination can occur, acidic foods in addition can be very damaging to certain metals causing them to react creating poisonous compounds as well as making metal brittle

Manufacturers guidance on labels

  • Always follow the manufacturers recommended guidance printed on the original packaging, this information is based on solid scientific evidence gathered regarding the safety and the quality of the food
  • Original information should be transferred to decanted foods, especially allergen information and storage conditions and usable date for food safety
  • Ensure labels used can accommodate all relevant information required to ensure food safety

Ambient / Dry storage

  • Food must not be stored directly on floors or touching walls in a dry store, as they can pick up moisture which will potentially compromise the safety and quality of the products
  • Dry stores should ideally use racking, enabling a sufficient air flow around the products
  • Dry stores should be checked regularly for pest contamination, activity and ingress
  • Ideally stores should be cool and dry, ensure these environmental conditions are maintained

Refrigerated storage

  • Check fridge/chiller temperatures frequently and record. Target temperature below 5°c, critical limit 8°c. If this is exceeded carry out corrective measures and record
  • Ensure total separation of raw products from RTE/cooked products at all times, ideally in separate units
  • Cover all foods
  • Label all foods with use by/best before dates and allergen information
  • Maintain refrigerated units/chillers. Planned maintenance will be better than reactive maintenance
  • Regularly check fridge seals for integrity and cleanliness
  • Rotate stock every day, use FIFO system i.e. First in first out, checking use by dates frequently
  • Only use food grade containers/packaging materials
  • Do not leave half empty cans/tins in fridge, decant into lidded container
  • Keep fridge cleaned and disinfected
  • Do not overfill fridge, allow gaps between foods and do not let food touch the sides or the back of the fridge
  • Do not allow hot foods to be cooled by using the fridge, allow hot foods to cool to room temperature before storing in fridge

Frozen storage

  • Check freezer temperature frequently and record. Target temperature below -18°c, critical limit -15°c. If this is exceeded carry out corrective measures and record
  • Ensure total separation of raw products from RTE / cooked products at all times, ideally in separate units. Upright freezers should be used rather than chest freezers
  • Cover/wrap all foods adequately to prevent freezer burn
  • Label all decanted/prepared foods with use by/best before dates and allergen information
  • Maintain freezer units. Planned maintenance will be better than reactive maintenance
  • Regularly check freezer seals for integrity and cleanliness
  • Rotate stock every day, use FIFO system i.e. First in first out, checking use by dates frequently. Do not hold excessive stock levels as stock rotational procedures can be compromised
  • Only use food grade containers/packaging materials
  • Keep freezer cleaned and disinfected. Defrost regularly
  • Do not overfill freezer, allow gaps between foods and do not let food touch the sides or the back of the freezer
  • Do not allow hot foods to be cooled by using the freezer, allow hot foods to cool to room temperature before storing in freezer

Shelving/Racking

  • Maintain shelving and racking and keep in good condition
  • Aim to purchase good quality food grade stainless steel shelving and racking as this is easily cleaned and disinfected as well as being hardwearing, non-porous, non-flaking etc.

Covering food

  • Foods should be covered to protect them at all times to prevent contamination from microbiological, allergenic, physical and chemical sources
  • The covering of food with cloths/tea towels should be discouraged as fibres can carry contamination
  • Foods, if wrapped, must be wrapped in food grade coverings where the food will not react with the covering. You must check manufacturer's instructions as some food coverings are not suitable to be used with certain foods e.g. Cling film with high oil / fat products or tin foil with highly acidic products e.g. Rhubarb, soft fruit
  • Foods decanted into lidded containers, ensure they are food grade containers
  • Food grade containers if not in use must be stored inverted to prevent contamination

Temperatures critical to food safety

The following temperatures and temperature ranges have major significance for food safety, ensure all staff have received training to understand their significance.

100°c - This is the boiling point of water, in most cases this is a high enough temperature to kill off bacteria, but it will not be enough to destroy spores of certain bacteria i.e. Bacillus spp. and clostridium spp. It may also not be a high enough temperature to destroy some toxins produced by certain bacteria. This temperature can also be used as a reference point when testing/calibrating a food probe.

82°c - This is the minimum temperature of rinse water in an industrial dishwasher, the rinse cycle should be at least 15 seconds to achieve a time and temperature combination that will achieve a 5-log reduction in micro-organisms. This is the temperature that food should be reheated to in Scotland, as per Scottish food hygiene laws which differ from England, Wales and Northern Ireland, which require a minimum 75°c reheat temperature.

75°c - This is the minimum cooking and reheating temperature (except Scotland) that foods should be cooked to, they should achieve this temperature for at least 30 seconds. Good practice would be to achieve a higher temperature, recommended 78°c. The same result for the adequate destruction of bacteria can also be achieved by cooking at 70°c for 2 minutes or by cooking at 80°c for 6 seconds, you must ensure that the full time/temperature combination has been achieved. Readings should be taken at the densest or thickest part of the food.

63°c - This is the minimum legal temperature for the hot holding of food that has been cooked to above 75°c immediately before holding. Ideally food handlers should aim for a higher target temperature of around 66°c. Food that falls below this temperature must be used within 2 hours otherwise the food should be discarded.

5°c - 63°c (The Danger Zone) - Food temperature within this range offers bacteria an opportunity to grow quicker than if they had been held above 63°c or below 5°c. When food temperature enters this zone, it must be either used immediately or if not to be consumed immediately, it should be heated quickly to above 75°c or cooled down rapidly to at least room temperature before refrigeration below 5°c.

20°c - 50°c (Optimal Zone of Bacterial Growth) - When the majority of bacteria will grow (multiply) at their most rapid rate, typically multiplying every 10-20 minutes. Food must be heated as quickly as possible through this zone; likewise, cooling food should be cooled quickly through this zone to avoid problems. Slow cooling of food can encourage the germination of spores, once germinated the resulting vegetative bacteria can multiply rapidly within these mid-range temperatures, rapidly infecting the food and sometimes leading to further toxin production.

8°c - This is the maximum legal temperature for holding high risk foods, in a HACCP based FSMS this is known as the critical limit, if the fridge or the food rises above this temperature, then corrective actions should be taken to bring the situation back under control as quickly as possible.

1°c - 5°c - This is the good practice target temperature that we should run refrigerators at. Bacterial growth slows down significantly at these temperatures. This control measure keeps RTE and cooked foods relatively safe up to the use by date.

0°c - This is the temperature that water will start to freeze, most foods contain varying levels of water, therefore they will also freeze. Note: some pathogenic bacteria will continue to grow even at this temperature e.g. Listeria. Also, many spoilage organisms can also continue to grow at subzero temperatures (up to approximately -15°c). This temperature can also be used as a reference point when testing and calibrating a food probe.

-15°c - This is the maximum allowable temperature of a freezer or temperature of frozen foods before corrective actions are initiated. Freezers can warm up slightly if a door is left open for a couple of minutes e.g. Putting goods into storage after delivery. Freezers must not be allowed to drop below this temperature, as some spoilage bacteria can start to become active, also food can suffer freezer burn if products defrost slightly then refreeze.

-18°c - Frozen foods should be stored at this temperature or slightly colder. All bacteria will become static at -18°c and will not multiply. Cooked and prepared foods that have been frozen should not be stored any longer than one month. Note: spores formed in food from temperature abuse will not be affected by freezing.

Corrective actions

  • Re-organise storage space or arrange extra/alternative storage space
  • If food has been labelled incorrectly a responsible person should consider discarding the food
  • Food that has just become cross contaminated by bacteria, can, immediately be cooked/reheated or if longer term, then discarded
  • An allergen free meal, if contaminated must be discarded immediately
  • Any food suspected of come into contact with pests or pest contamination must be labelled, quarantined and discarded. Keep a record of this
  • Food handlers not following the safety points must be retrained and/or increase supervision if necessary

Record keeping

  • Keep records of all contraventions of the above safety points and the corrective actions taken
  • Retraining of staff must be recorded

This is a preview of the template. In Pilla, you can edit this to match your business.

What I'd want to see when reviewing this:

The separation section matters most. I'd want to see that your policy states raw products go at the bottom of the fridge, ready-to-eat and cooked food near the top, and that everything is covered with lids, cling film, or foil. If you have separate fridges for raw and cooked, say so. If you don't, your shelf positioning rules need to be clear enough that a new starter could follow them on day one.

The temperature section needs specific numbers. Your target for refrigerated storage is 1 to 5 degrees. The critical limit is 8 degrees. For freezers, the target is minus 18 or colder, with a critical limit of minus 15. These aren't guidelines. They're the points at which you take corrective action. I'd want to see that your policy states what happens when a critical limit is breached: identify the cause, fix the problem, assess whether the food inside is still safe, and record what you did.

Date labelling is the third area I'd focus on. Batch-cooked food stored in the fridge gets a maximum of three days including the day of production. Cooked on Monday means use by Wednesday. Frozen cooked products get one month. Decanted products keep the original use-by date from the packaging, and the label needs to include allergen information. If your labelling rules aren't specific, staff will guess, and they'll guess wrong.

Common mistakes I see:

The separation rule is understood in theory but broken in practice. I've walked into kitchens where raw chicken sat on the shelf above uncovered cooked pasta. The chef knew the rule. He just needed somewhere to put the delivery and the bottom shelf was full. Your policy needs to address what happens when storage space runs out, not just how to organise a half-empty fridge.

Opened cans left in the fridge are more common than they should be. Once a can is opened, the contents need to go into a food-safe plastic container with a lid. Metal reacts with food, particularly acidic products like tinned tomatoes, and can cause chemical contamination. The template covers this, but I still find open tins in fridges regularly.

Date labelling on batch-cooked food is where most businesses fall short. Either the label is missing entirely, or it has a production date but no use-by date, or someone has written "Monday" with no indication of which Monday. The three-day rule including production day is straightforward, but it only works if the label is clear enough for anyone to read and act on.

Fridge overfilling is the mistake that causes the most hidden damage. A packed fridge restricts airflow, which means uneven temperatures. The display might show 4 degrees, but food pushed against the back wall could be at 2 degrees while food near the door is at 7. Leaving gaps between items and keeping food away from the sides and back of the unit is in the template for exactly this reason.

Automate the Follow-Up with Poppi

Writing the policy is one thing. Making sure your team has actually read it is another. Poppi can handle the chasing so you don't have to.

If you mark the knowledge hub entry as mandatory, Poppi will track who's read it and who hasn't. You can set up automations to chase staff who are behind, notify managers when someone completes the policy, and get a regular report showing where the gaps are.

Here are three automations I'd set up for any knowledge hub policy:

Overdue training reminders

Automatically chase team members who have mandatory policies they haven't read yet. Poppi sends the reminder so you don't have to.

Poppi
Poppi

Tom, you have 2 overdue policies to read and acknowledge

Video completion alerts

Get notified when a team member finishes reading or watching a policy, so you can track progress without chasing.

Poppi
Poppi

Emma has completed a mandatory policy

Training gap analysis

Get a regular AI report showing which team members are behind on mandatory policies and where the gaps are across your team.

Poppi
Poppi

Training Report: 87% team completion. Tom and Sarah behind on 2 mandatory policies, due 3 days ago.