How I Use the Safe Cooking Template with Customers in Pilla

I'm Liam Jones, NEBOSH-qualified health and safety consultant, Level 3 Food Safety, and founder of Pilla. This is how I approach safe cooking policies in a food safety management system, based on close to twenty years in frontline operations and advising hundreds of businesses on compliance. You can email me directly; I read every email.

Cooking is the last line of defence. If food leaves the kitchen undercooked, there's no later step that makes it safe. I've seen kitchens where the oven works fine, the probe is calibrated, the records folder is full, and yet a chef is slicing into a chicken thigh that's still pink at the bone. The system looked right on paper. It fell apart in practice because nobody understood the reasoning behind the numbers.

That's the gap this article is for. I'll walk you through what your safe cooking policy needs to cover, give you a template you can edit for your own operation, and explain the specific areas that EHOs focus on when they inspect your cooking controls. The numbers matter, but understanding why they matter is what stops food poisoning incidents.

Key Takeaways

  • What is safe cooking in food safety? Safe cooking means reaching proven time and temperature combinations that reduce bacteria to safe levels. It's the critical control point where heat destroys the hazard, and if cooking fails, there's usually no later step to fix it
  • Why do you need a safe cooking policy? Regulation (EC) 852/2004 requires food to be heated to temperatures sufficient to eliminate harmful micro-organisms. Your EHO will check cooking controls, probe records, and how your team handles high-risk items like burgers and chicken livers
  • How do you set it up in Pilla? Use the knowledge hub template below, edit it to match your operation, and share it with your team through the app so everyone has access and you can track who's read it
  • How do you automate the follow-up? Set up Poppi to chase staff who haven't acknowledged the policy and flag when it's due for review

Article Content

Understanding What's Required of You

Safe cooking is your critical control point for biological hazards. It's the step where heat destroys bacteria and makes food safe to eat. Get the time and temperature wrong, and pathogenic bacteria survive. Get it right, and you've eliminated the hazard at source.

There are three proven time and temperature combinations: 75 degrees for 30 seconds, 70 degrees for 2 minutes, and 80 degrees for 6 seconds. All three achieve the same bacterial reduction. They're not guidelines or preferences. They're the result of laboratory testing that determines how long specific organisms take to die at each temperature. These are your critical limits, and longer times or higher temperatures only improve the outcome.

The complication is that different foods have different rules. Whole cuts of beef and lamb can be served rare because the internal tissues are generally free from contamination, provided the surface has been fully sealed. But rolled joints, minced products, burgers, and sausages are a different matter entirely. Processing moves surface bacteria to the interior, so these must be cooked through completely. I've walked into kitchens where a chef was serving a medium-rare rolled beef joint as if it were a sirloin steak. That's a food poisoning incident waiting to happen.

Then there are the high-risk items that cause the most trouble. Chicken livers need 70 degrees for a minimum of 2 minutes, with no cooking options offered to customers. All poultry must be cooked thoroughly with juices running clear. Burgers must be fully cooked with no pink tissue visible, and if a customer asks for an undercooked burger, the request has to be declined. E. coli O157 in minced beef can be fatal.

The legal basis is Regulation (EC) 852/2004, which requires food to be heated to temperatures sufficient to eliminate micro-organisms or reduce them to safe levels. Your EHO will check your cooking controls on inspection. They'll want to see that your team knows the time and temperature combinations, that you're probing and recording temperatures during service, and that you have clear rules for the high-risk products. I've sat in on inspections where the officer has asked a line cook to explain the difference between how they'd cook a steak and how they'd cook a burger. If your team can't answer that, your policy isn't working.

Setting It Up as a Knowledge Hub Entry

I've built a safe cooking template in Pilla covering time and temperature combinations, probing technique, separation on cooking equipment, rules for whole cuts, rolled joints, chicken livers, poultry, and burgers, plus corrective actions and record keeping. It gives you a structured starting point, but you need to edit it for your operation.

In the knowledge hub, create a new entry and tag it with "Food Safety Management System". Use the same tag across all of your food safety policies so they are grouped together and Poppi can track them as a set. Assign the entry to all teams so that everyone in the business can access it.

The template is designed to be edited, not just filed. If you don't serve chicken livers, you can remove that section. If you use sous vide, add your specific time and temperature protocols. If your grill layout means the left-to-right separation doesn't work, describe what you actually do instead. The EHO wants to see that your policy reflects your kitchen, not that you've adopted a generic document without reading it.

Knowledge Hub Template·Safe Cooking

It is important that foods are cooked to a time and temperature combination that has been scientifically proven to reduce bacteria to a safe level for human consumption.

Consumers may develop food borne illnesses if unsafe food is ingested. Some foods and cooking methods require extra care and diligence in order to avoid problems.

Staff should follow the safety points below in order to achieve a consistent level of food safety.

Time and temperature combinations

The following time and temperature combinations have been scientifically proven to reduce bacteria to a safe level. These combinations rely on staff checking that the whole of the product has been cooked thoroughly throughout the food at the required temperature for the required time.

Staff should be aware that the figures below are minimum time/temperature combinations i.e. Critical limits, therefore longer periods or higher temperatures represent good practice.

  • 80°c for 6 seconds
  • 75°c for 30 seconds
  • 70°c for 2 minutes

Remember: If any combination lower than 75°c is used, for the purposes of due diligence you must indicate on the monitoring sheets both the temp/time reading. Example: 70°/2 mins.

Random temperatures during each service period should be taken with a disinfected probe thermometer and recorded in the daily monitoring records.

Some foods will not be cooked thoroughly as they will be served rare e.g. Tuna loin and steaks. These products should always be sealed thoroughly on their outer surfaces as some bacteria can survive on the outer surfaces, these must be destroyed through the sealing process.

Safety points

Food handlers

  • All food handlers involved in cooking must be trained correctly in the methods of preparation, cooking and equipment use. All staff must maintain good standards of hygiene and must be properly supervised to ensure that they are competent to carry out their tasks
  • Poor hygiene practices can lead to foods becoming contaminated

Separation

  • If grills, salamanders, griddles or barbeques are used, do not mix raw, cooking and cooked foods. Cooked or cooking foods can become re-contaminated with bacteria when raw foods are added to the equipment for cooking
  • Good practice is to move foods from left to right i.e. Raw meats should be placed on the left and cooked meats removed from the right
  • Do not allow the juices/blood from raw products to drip onto cooked or cooking foods under any circumstances

Pre-heating equipment

  • It is good practice to always preheat ovens, ranges, grills, griddles, fryers and any other hot equipment before use
  • Manufacturer's instructions may be affected when equipment has not been previously pre-heated effectively

Defrosting foods

  • Ensure all foods are thoroughly defrosted before cooking takes place unless manufacturer's instructions state otherwise that they can be cooked from frozen safely
  • The food may not reach the correct cooking temperature to destroy bacteria to a safe level if the food is still frozen in parts

Deep fat fryers

  • Ensure that deep fat fryers are well maintained and used correctly
  • The fat should always have reached the correct temperature prior to cooking, if the oil temperature is too high the danger is that foods will cook very quickly on the outside and the inside will not cook properly. The danger from oil that is at too low of a temperature is that the food will absorb excessive levels of fats making the food unpalatable and spoiling the quality
  • Ensure spillages are cleaned immediately to avoid contamination of other products, also from a health and safety viewpoint to avoid burn and slip accidents and injuries

Misuse of hot holding equipment

  • Bain-maries or any other type of hot holding equipment cannot and must not be used for anything other than hot holding and must never be used for cooking, as adequate temperatures for the destruction of pathogenic bacteria cannot be achieved by this method
  • Food must always be thoroughly cooked by conventional methods before placement into hot holding equipment

Maintenance of equipment

  • The physical condition and integrity of all cooking equipment should be sound and well maintained. Regular checks should be made on this equipment to ensure continuity

Cleaning

  • Cooking equipment must be cleaned regularly, depending on usage, all items and equipment must be included in the cleaning schedule
  • In the case of food spillage, the item must be cleaned and disinfected prior to use, this will prevent the occurrence of foreign body contamination, allergen contamination and strong smells from permeating through the kitchen

Whole cuts of meat

  • Whole cuts or joints of meat including beef and lamb must be fully sealed on the outside
  • These foods can be served rare as long as the surface has been sealed, generally with these foods the internal tissues should be free from bacterial contamination
  • Always ensure that these cuts of meat are supplied by approved reputable suppliers to ensure food safety consistency through the food chain

Rolled joints of meat

  • It is critical that rolled joints of meat, including beef, pork, lamb, chicken and turkey are thoroughly cooked completely through the product until juices run clear. Verified by probing the food with a disinfected probe
  • During processing, bacteria will have transferred from the outside to the inside which will subsequently contaminate the whole product
  • These products are also more susceptible to anaerobic organisms contaminating, multiplying and surviving in the food
  • All minced and processed meats such as minced meat products, sausages, burgers and any similar foods must be thoroughly cooked throughout the product. Mincing and processing allows bacteria from the outer surfaces of the product to move into the inside of the product, these products will hold significant bacterial levels throughout the product, therefore they must be cooked thoroughly right through the product, this must be verified by probing the food with a clean disinfected food probe to ensure that correct temperatures have been reached

Chicken livers

Chicken livers are particularly prone to causing food poisoning when served undercooked, therefore:

  • Do not offer cooking options on chicken livers
  • Saute livers in small batches to allow for effective cooking
  • Saute livers for a minimum time of 5 minutes or until an internal temperature greater than 70°c has been reached and maintained for a minimum time of 2 minutes, longer if possible
  • Use a disinfected food probe to check the internal temperature of the largest liver in the batch
  • Chicken livers must always be cooked until they are no longer bloody at the core. Colour is not always a good indicator of effective cooking. Studies have shown that liver tissue can remain pink after it has reached a safe temperature, always ensure that no pink remains to verify that the product has been cooked effectively
  • Ensure that juices from uncooked chicken livers does not leak, drip or contaminate other products, surfaces or equipment
  • Scrub cutting boards, knives and other utensils that have come into contact with raw livers using hot water and detergent, followed by washing and disinfection through the dishwasher, then allowed to air dry
  • Preferably use separate boards and utensils for the preparation of poultry products

Poultry

  • All poultry including chicken, turkey and other game birds must always be cooked thoroughly, with no exceptions
  • Meat must not be pink, and juices must always run clear every time
  • Campylobacter jejuni is found at relatively high levels in poultry, especially in chicken but also in turkey and other game birds which can cause serious food borne illness and death in some circumstances

Burgers

  • If a customer requests an undercooked burger, the request must be declined
  • Burgers must always be cooked fully completely through; no pink tissue must be visible and juices must run clear with no blood or pinkness seen
  • Burgers must be probed to ensure a minimum temperature of 75°c for 30 seconds has been achieved
  • Burgers prepared in house have a maximum shelf life of three days including the day of preparation
  • The above safety points must be followed strictly as E. coli O157 is a bacterium present in minced products especially minced beef products, the toxin of this bacteria can cause serious health problems and often death

Corrective actions

  • Food that has not reached a safe temperature must be cooked further until a safe temperature and time combination is reached
  • Use alternative equipment or divide food up into smaller portions to speed up the cooking process
  • Repair or replace faulty or broken equipment, use alternative equipment if available
  • Call an engineer to repair cooking equipment
  • Food that may have been cross contaminated should be cooked or reheated but only if safe to do so but ideally should be discarded
  • If staff do not follow the safety points above, then retrain them and increase supervision until competency can be shown

Record keeping

  • Random temperatures should be taken during each food service period and recorded in the kitchen monitoring records
  • Record any instances when cooking equipment breaks down, the corrective actions taken, and the alternative methods used
  • Record any contraventions of the safety points and any corrective actions taken
  • Record any training or retraining undertaken

This is a preview of the template. In Pilla, you can edit this to match your business.

What I'd want to see when reviewing this:

The time and temperature section is the foundation. I'd want to see that your team knows all three combinations and understands that 75 degrees for 30 seconds is the standard target for most cooking. The critical detail that gets missed is the recording requirement: if you use any combination below 75 degrees, you must note both the temperature and the time on your monitoring sheet. Writing "70 degrees" without "2 minutes" doesn't prove the food was held at that temperature long enough.

The probing rules matter just as much as the cooking rules. Random temperatures should be taken during each service period with a disinfected probe and recorded. I'd want to see that probes are sanitised between different foods, inserted into the thickest part away from bone, and that the reading is allowed to stabilise before it's recorded. A probe used on raw chicken and then on cooked beef without sanitising in between is a cross-contamination route.

The high-risk food sections are where I spend the most time during reviews. Chicken livers, poultry, burgers, and rolled joints each have specific rules that differ from standard cooking. If your team treats a rolled lamb joint the same as a rack of lamb, or accepts a customer request for a pink burger, your policy has failed regardless of what's written down.

Common mistakes I see:

The separation section on grills and griddles is often ignored in practice. The template says raw on the left, cooked on the right, with no mixing. I've watched chefs drop raw chicken onto a griddle right next to a steak that's about to be plated. The juices from raw products dripping onto cooked food is instant contamination.

The hot holding equipment rule catches people out. Bain-maries cannot be used for cooking. I've seen kitchens using a bain-marie to "finish off" chicken portions that weren't quite at temperature. That equipment doesn't reach the temperatures needed to destroy bacteria. Food must be fully cooked by conventional methods before it goes into hot holding.

The defrosting requirement is in the template for good reason: food must be fully defrosted before cooking unless the manufacturer states it can be cooked from frozen. Frozen centres don't reach safe temperatures during normal cooking times. I've seen this go wrong with large joints of meat that looked defrosted on the outside but were still frozen at the core.

The corrective actions section is often the weakest part. Most policies say "cook further until safe temperature is reached" but don't cover what happens next. The template includes retraining and increased supervision for staff who don't follow the safety points. If you remove that, you've got a policy that tells people what to do but has no consequence when they don't.

Automate the Follow-Up with Poppi

Writing the policy is one thing. Making sure your team has actually read it is another. Poppi can handle the chasing so you don't have to.

If you mark the knowledge hub entry as mandatory, Poppi will track who's read it and who hasn't. You can set up automations to chase staff who are behind, notify managers when someone completes the policy, and get a regular report showing where the gaps are.

Here are three automations I'd set up for any knowledge hub policy:

Overdue training reminders

Automatically chase team members who have mandatory policies they haven't read yet. Poppi sends the reminder so you don't have to.

Poppi
Poppi

Tom, you have 2 overdue policies to read and acknowledge

Video completion alerts

Get notified when a team member finishes reading or watching a policy, so you can track progress without chasing.

Poppi
Poppi

Emma has completed a mandatory policy

Training gap analysis

Get a regular AI report showing which team members are behind on mandatory policies and where the gaps are across your team.

Poppi
Poppi

Training Report: 87% team completion. Tom and Sarah behind on 2 mandatory policies, due 3 days ago.

How should burgers be cooked to ensure food safety?

Burgers should be cooked to a minimum internal temperature of 75°C for at least 30 seconds to ensure food safety. This temperature eliminates harmful bacteria such as E. coli.

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What is the correct way to cook chicken livers safely?

To cook chicken livers safely, sauté them in batches for a minimum of 5 minutes or until the internal temperature is above 70°C for at least 2 minutes.

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How should cooked food temperatures be monitored and recorded?

To ensure food safety, monitor and accurately record the temperatures of cooked foods. Use a sanitised food thermometer designed specifically for cooking.

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Why is cooking food to the correct temperature important?

Cooking food to the correct temperature is crucial because it reduces harmful bacteria like Salmonella and E. coli to safe levels, ensuring that the food is safe to consume.

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What corrective actions should be taken if food doesn't reach the correct temperature?

If food has not reached the safe temperature, continue cooking it until it does. Always use a food thermometer to accurately check the food's internal temperature.

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How should deep fat fryers be maintained and used?

Deep fat fryers should be properly maintained and used to ensure food safety and quality.

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Why can't hot holding equipment be used for cooking?

Hot holding equipment, such as bain-maries, is specifically designed to maintain already cooked food at a safe temperature before it is served.

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Why is preheating cooking equipment important?

Preheating cooking equipment is essential as it ensures consistent cooking temperatures from the start, aiding in evenly cooked food and optimal culinary results.

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How should rolled joints of meat be cooked safely?

Rolled joints of meat, including beef, pork, lamb, chicken, and turkey, should be thoroughly cooked to ensure safety.

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What are the safe cooking guidelines for poultry?

To ensure poultry is safe to eat, it must be cooked to reach an internal temperature of at least 75°C (167°F).

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How should whole cuts of meat be cooked safely?

To cook whole cuts of meat safely, seal the outside by cooking at high temperatures to kill bacteria on the surface.

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