2 ways to run in-house workplace violence training

#1 - The training agenda

Who it's for: Managers who know de-escalation and security and want to brief staff, with a record it happened.

What it is: In-house workplace violence training is a short session a manager delivers to staff. This version is the agenda for that session: a checklist of the points to cover, spotting warning signs, de-escalating calmly, never confronting, how to raise the alarm, closing-time and cash security, and reporting every incident, plus a field for the names of everyone trained.

In practice: A duty manager gathers the late team before service, runs through staying calm with an angry customer, giving space rather than squaring up, and hitting the alarm and stepping back if it escalates, and types in who attended. Fifteen minutes, and a dated record the team was trained.

Why it works: The agenda sits on the canvas, so the session covers the same ground every time, whoever runs it. Capturing the names in the same step means one record covers the session, whether you train one person or the whole team.

Steps included:

• 1 checklist (6 workplace violence points to cover)
• 1 field for who was trained (names)

#2 - With a group photo

Who it's for: Operations that want a photo on the training record as proof the session actually happened, not just a name typed in a box.

What it is: The training agenda plus a group photo of the staff who were trained, kept on the record alongside the names. A quick snap at the end of the session, and the record carries a picture of who was there.

In practice: The manager finishes running through the points, gathers the team for a quick photo, and saves. The training record now has the agenda, the names, and a photo of the group, one tap to produce if an auditor ever asks who was trained and when.

What it adds to the training agenda:

1. A group photo as proof the session ran, harder to dispute than a typed name
2. A visual record kept next to the names, in the same session
3. Something concrete to show an HSE inspector or auditor beyond a text log

Why it works: A photo of the group is quick to take and hard to fake, so the record carries proof the training happened, not just a note that it did.

Steps included:

• 1 checklist (6 workplace violence points to cover)
• 1 field for who was trained (names)
• 1 group photo of the session

How to pick the right version

You don't need to know our product to choose. Both versions are the same training agenda; the second just keeps a photo on the record too.

Do you just need a record the session ran?

If a dated agenda with the names of who attended is enough, #1 is all you need. It covers the same ground every session and gives you a record it happened.

Do you want photo proof on the record?

If you want a picture of the group alongside the names, so the record shows who was trained, #2 adds a group photo of the session.

Related workflows

• Violence and security risk assessment - the assessment behind this training
• Martyn's Law risk assessment - venue security duties
• In-house lone working training - for staff who work alone

Conclusion

In-house workplace violence training turns de-escalation and the rules for raising the alarm into a short repeatable session with a record it happened. The first version logs the agenda and who attended; the second keeps a group photo of the session on the record as evidence.

→ Build your own in-house workplace violence training on Pilla.