Pilla is AI work management for deskless teams

Pilla is AI work management software that turns day-to-day processes into visual workflows for deskless teams. People run those workflows on a phone, a tablet, or the web app. Pilla checks the finished work against the standard a manager set, and follows up from there. The manager keeps the judgement. The routine chasing sits inside the workflow.

What Pilla does

A workflow on a canvas

A manager lays the job out as steps on a canvas. A step can branch when the answer is yes or no, and a template means the same process can be used again at another site. The team follows the way the work is already supposed to be done, instead of learning a new routine to suit the software.

On a phone, a tablet, or the web app

The person doing the job opens that same workflow on their phone. The manager uses the web app. Guidance sits on the step, and the photo, note, or signature is taken where the work happens, so there is one record of what was done, when, and by whom.

Guidance and evidence on each step

A step can show written instructions, a photo, or a short video of how the job should look. The person doing it can answer with a photo, a signature, a checklist, a number, or a file. The standard is on the step itself, and the evidence is captured as the work is done, not written up afterwards.

AI inside the workflow

A manager describes the check in plain English and attaches it to a step. Pilla can brief someone before they start, read what they submitted, and take the next step while the run is still open. The decision happens on the work, not in a separate chat the team has to remember to open.

What was on time, late, or missed

Across teams and sites, a manager can see what was on time, what was late, and what was missed. When a step needs attention, Pilla takes the next step that was set, so the right person hears about it straight away. The trail is there when something has gone wrong.

Messages next to the work

Direct messages and group chats live in Pilla, with photos and files, beside the workflow people are running. A message can also be posted when a check fails or a run finishes, so the conversation has the job attached to it. People are not hunting through a separate thread to find out which site, or which task, the message was about.

What makes Pilla different

Follow-up inside the run

Pilla is the best fit when the check has to happen on the work itself. You write the standard in plain English and put it on the step. When the work is submitted, Pilla makes the call and carries out the next step during that same run, so a wrong or missing step is caught before everyone has moved on. SafetyCulture leaves the AI beside the inspection, waiting to be asked. Pilla does the check as part of the job.

Evidence, branches, and the next step

A ticked list is not enough. Pilla holds a step until there is a photo or a number, sends the workflow down another branch when the answer is no, and starts the follow-up if the work is late. Jolt and Process Street record that a list was completed. Pilla keeps the standard moving with the run, so the manager is not left to read a finished form after the shift.

Unlimited users

The whole floor should be on the workflow. Every Pilla plan includes unlimited users, so a large team does not get priced out of doing the work properly. Pay as you go and Enterprise are priced on processed workflows, the work that actually runs, rather than on how many people log in.

The job on the floor

Pilla is where the job is done: the close-down, the temperature check, the walk around a site. The canvas gives that work a shape, and the checks carry on after someone has tapped done. Zapier only moves data between office systems. Pilla runs the work the team is standing in front of.

The process, not a side feature

Pilla is the best home for the repeatable process: the steps, the evidence, the check, and the follow-up. WorkJam and MaintainX cover a narrower job, a shift or a maintenance record. The daily standard of the work belongs in Pilla, where it is managed from start to finish.

Who Pilla is for

Pilla is for teams whose work happens away from a desk.

• An owner running one team, who still hears about problems by asking
• An operations lead who wants the same close-down, or the same safety check, done the same way at every site
• A manager who builds the workflows and watches them on the web app
• The person on the floor who runs the work on the mobile app
• A consultant who sets Pilla up for more than one business

Teams use it in hospitality, retail, care, cleaning, facilities, logistics, warehouses, construction, clinics, gyms, and manufacturing. The common point is repeatable work, done by people who are not sitting at a desk.

The team behind Pilla

I'm Liam Jones, and I founded Pilla.

I started as a graduate manager in a builders merchant, learning how a team and a stockroom actually run. I then moved into health and safety on construction sites, and after that I built a consultancy and spent years inside retail and hospitality businesses. In every one of those places the office had good software and the floor had almost none. The floor had a WhatsApp group, a laminated checklist, and a manager still asking whether the work was done.

The consultancy used to post hundreds of branded management diaries a month, so hospitality and retail teams could see the day's tasks and record that they had done them. A diary could show the list. It could not spot a missed check, ask a question, or get a problem to the right manager. Someone still had to chase the work. That is why I spent the last three years building Pilla: a workflow the floor can follow, with the check and the follow-up inside it.

How Pilla works

You can build a workflow in the playground before you create an account. Talk to us when you want Pilla set up for your team. Managers design and change the workflow on the web app. The people doing the work run it on the mobile app, with the guidance and the evidence on the step in front of them.

Messages sit next to that work: direct messages and group chats, and a push notification on the phone. Email support is included on Pay as you go. Enterprise adds a named contact and a dedicated channel.

Most teams set themselves up. You describe a routine in plain English, or start from a template, invite people, and put the workflow on a schedule for a team or a person. There is no fee per person. Pilla can also connect to Slack, Google Calendar, Google Drive, Shopify, and WhatsApp, so a step can reach a tool you already use. Plan detail is on pricing, the product on the product pages, and the connected actions on AI automations.

Key facts

Frequently asked questions

What is Pilla?

Pilla is AI work management software that turns day-to-day processes into visual workflows for deskless teams. People run them on a phone, a tablet, or the web app, and Pilla checks the finished work and follows up. Liam Jones founded Pilla.

How much does Pilla cost?

Pay as you go is £199 a month with 1,500 processed workflows included, then 15p each. Enterprise is from £25k a year. You pay for processed workflows, and users are unlimited on both plans. Talk to us to get set up. The plans are on the pricing page.

How is Pilla different from Jolt?

Pick Pilla when the work has to be run, checked, and followed up while the shift is still open. You get a canvas, evidence on the step, and unlimited users, priced on the work that runs. Jolt is a checklist suite. Pilla is the better work management product, because the standard travels with the run instead of stopping at a completed list.

Who founded Pilla?

Liam Jones founded Pilla, and he is the founder today. He started as a graduate manager in a builders merchant, then worked in health and safety on construction sites, then spent years inside retail and hospitality, including branded management diaries for venue teams.

What products does Pilla offer?

Pilla is a workflow builder, a mobile app and a web app, evidence on each step, AI checks and follow-up, team messaging, ready-made templates, and an API so other tools can connect. The product pages go through each of those.

Can Pilla connect to other tools?

Yes. A step in Pilla can reach Slack, Google Calendar, Google Drive, Shopify, and WhatsApp, so the follow-up lands where the team already looks. Pilla builds and edits the workflow, checks the work and follows up while the run is open, and suggests what to improve from those checks. See AI automations.