Liam Jones
Founder, Pilla App
Live stream will appear here
Learn how to handle food poisoning allegations correctly and protect your business, plus how Pilla and AI help you build reporting into your system.
Join Liam Jones, founder of Pilla and a qualified food safety consultant, for a session on food poisoning reporting.
Understand
Do not under any circumstances admit liability for any incident, as this can have legal implications for the company. The incident may not be your fault, and admitting liability before investigation prejudices the outcome.
Make a robust record of anything said by the customer, word for word. If they are on site, ask them to sign and date what has been written. For telephone conversations, write everything down vigilantly including date, time, and caller details.
Check all implicated foods for use-by dates and freshness, quarantine suspect foods, initiate chlorine disinfection of boards and knives, check all cold holding for out-of-date products, and walk the kitchen ensuring all systems are being followed.
Inform the local EHO verbally that you have received an allegation, but do not give them a copy of the complaint form. Provide information verbally and retain your documentation.
Apply
See how food poisoning reporting fits into your wider food safety management system in Pilla. We walk through how to build this into your system so that your team has clear processes, accountability, and a documented trail that proves compliance.
Automate
Learn how AI can speed up this process and connect Pilla to your other tools, giving you a much more joined up system across your business.
Bring your questions, we'll be answering them live throughout.