Wednesday 22 April 2026 · 2:00 PM – 3:00 PM
Liam Jones
Pilla Founder
Liam is a qualified saefty compliance consultant and tutor. He has worked with hundreds of hospitality businesses on compliance, risk management, and operational standards.
Human capacity is limited and frontline workers are operating at full tilt most of the time. It's completely normal for compliance to slip. Risk assessments get pushed back. Checklists don't happen when the teams are short-staffed. Food safety audits fall behind when the kitchen is under pressure.
I've seen it across hundreds of businesses, it's the same story right across the board.
Unlike humans, AI is not limited by capacity. It can work 24/7, never gets tired, and never gets complacent.
That means the capacity problem that has stopped us from implementing robust safety compliance measures can now be supported by an AI that never sleeps.
The result is that you can be more compliant with the same resources you already have.
Wednesday 27 May 2026 · 2:00 PM – 3:00 PM
Liam Jones
Pilla Founder
Liam has close to twenty years of frontline operations experience, leading and consulting with teams across multiple industries. He has set up hundreds of teams and built structured management frameworks for them.
Frontline staff need a high level of supervision. There's a long list of tasks to get through every shift, and it's easy for things to get missed or forgotten when there's no one there to guide them.
I've worked with hundreds of teams where managers spend most of their day reminding, chasing, and checking up on staff. It drains their time, slows the operation down, and means the work that actually moves the business forward never gets done.
With AI, you can give every staff member a 24/7 digital supervisor that keeps their work moving, answers their questions, and prompts them when something needs doing. That kind of support was not previously possible.
That means your staff can work more independently, without waiting around for a manager to tell them what to do next.
The result is that your managers get their time back, and your team gets things done faster and more consistently.