How can I detail customer service expectations in a Restaurant Assistant Manager job description?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Restaurant Assistant Manager Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a thriving restaurant serving 200+ covers daily with emphasis on operational excellence, team development, and exceptional guest experiences. Our assistant manager works closely with the general manager to lead restaurant operations, supporting strategic initiatives while managing daily service delivery. This senior role combines strategic thinking with hands-on management, overseeing multiple departments while developing systems and processes that drive business success. You'll work in a dynamic environment managing complex operations including staff development, financial performance, and guest relations. The position offers excellent career advancement opportunities including general manager, multi-site management, and regional leadership roles within our expanding restaurant group, with involvement in business development and strategic planning.
• Support general manager in strategic planning, operational improvements, and business development initiatives • Lead comprehensive staff management including recruitment, training, performance evaluation, and development planning • Oversee daily operations across all departments ensuring service quality, efficiency, and guest satisfaction • Manage financial performance including revenue optimization, cost control, and budget management • Develop and implement operational procedures, service standards, and quality control systems • Handle complex guest relations including complaint resolution, VIP management, and reputation management • Coordinate with suppliers, contractors, and service providers to maintain operational excellence • Ensure compliance with all regulatory requirements including health and safety, licensing, and employment law • Lead staff meetings, training sessions, and performance management programs • Manage inventory control, purchasing decisions, and supply chain coordination • Support marketing initiatives, promotional activities, and guest loyalty programs • Handle administrative responsibilities including reporting, documentation, and system management
Essential Skills: Extensive restaurant management experience with demonstrated ability to lead large teams and complex operations; strong business acumen including P&L management, financial analysis, and strategic thinking; exceptional leadership capabilities with experience in staff development and performance management; comprehensive understanding of restaurant operations, service standards, and quality control; excellent communication skills for stakeholder management and team leadership; advanced problem-solving abilities for operational challenges and business optimization. Preferred Qualifications: 5+ years progressive restaurant management experience with multi-departmental responsibility; business or hospitality management degree; experience with restaurant technology, POS systems, and operational software; advanced financial skills including budgeting, forecasting, and cost analysis; wine and beverage program management experience; multi-unit or regional management experience; marketing and customer relationship management knowledge.
We're looking for accomplished restaurant management professionals with minimum 5 years progressive management experience, demonstrating ability to lead complex operations and drive business results. You should have comprehensive understanding of restaurant business including financial management, operations, and strategic planning. Candidates must possess proven track record in team leadership, operational improvement, and business growth, gained through hands-on management roles with increasing responsibility. The successful candidate will have demonstrated ability to manage large teams, implement systems improvements, and achieve ambitious performance targets. This senior role offers significant influence over business direction, involvement in strategic planning, and potential advancement to general manager or regional management positions within our growing restaurant portfolio.
We're looking for someone who combines strategic thinking with operational excellence, leading through vision while ensuring exceptional execution across all business areas. You should possess natural ability to develop systems and processes, with skill in building high-performing teams and sustainable operational improvements. The ideal candidate will have analytical mindset for business optimization, creative approach to problem-solving, and commitment to continuous improvement. You should be results-focused yet people-centered, able to balance business objectives with team development and guest satisfaction. We value innovative thinking, collaborative leadership, and entrepreneurial spirit, seeking someone who contributes to business growth while maintaining operational excellence and building strong team culture.
Competitive management salary of £35,000-£42,000 annually plus substantial performance bonus structure based on operational KPIs, guest satisfaction, and financial performance (potential additional £5,000-£8,000 annually). Comprehensive senior management benefits package includes: 30 days paid annual leave plus bank holidays and professional development time; health and dental insurance including family coverage options; management car allowance or transport benefits. Executive development opportunities including senior leadership training, industry conferences, and strategic planning involvement. Potential equity participation in business growth, advancement to general manager roles, and involvement in new venture development within our expanding hospitality group.

When writing a job description for a Restaurant Assistant Manager, it's important to clearly outline the customer service expectations. This includes detailing how they should interact with guests, manage service quality, and ensure guest satisfaction. Start by describing the standard of service your restaurant aims for, and how the Assistant Manager will uphold and enhance this standard.

Common misunderstanding: Customer service roles are the same across all restaurants.

Each restaurant has its unique service style and customer expectations. It's important to tailor the customer service expectations in the job description to reflect your specific restaurant's atmosphere and service level.

Common misunderstanding: Detailed customer service expectations are not necessary in the job description.

Providing clear customer service expectations helps attract candidates who are better prepared and aligned with your restaurant's service standards. It sets clear benchmarks for performance and helps in evaluating the Assistant Manager's effectiveness in their role.

What is the Assistant Manager's role in enhancing guest experiences?

The Assistant Manager plays a crucial role in enhancing guest experiences by ensuring high standards of customer service are consistently maintained. They are responsible for addressing and resolving guest complaints promptly, overseeing restaurant setup and closure operations, and creating a welcoming environment for all guests. Their involvement directly impacts guest satisfaction and their return likelihood.

Common misunderstanding: The Assistant Manager's role is only to manage staff, not guests.

While staff management is a key part of their responsibilities, Assistant Managers also have a significant role in direct guest interaction and service quality control. They act as a bridge between the staff and the guests, ensuring that guest needs are met efficiently.

Common misunderstanding: Assistant Managers do not need to be involved in day-to-day guest interactions.

Assistant Managers should be actively involved in the front-of-house operations, including direct interactions with guests. This involvement allows them to gauge service quality firsthand and make immediate improvements where necessary.

How should I communicate their responsibilities in handling customer feedback?

In the job description, clearly communicate that the Assistant Manager is responsible for handling customer feedback, both positive and negative. Specify that they should address feedback promptly and effectively, using it as an opportunity to improve service and resolve any issues. Highlight the importance of maintaining a positive guest experience and building relationships with customers.

Common misunderstanding: Handling customer feedback is a reactive task.

Handling customer feedback should be seen as a proactive part of improving service quality. Assistant Managers should not only address issues but also actively seek out guest feedback to identify areas for improvement.

Common misunderstanding: Customer feedback is only about resolving complaints.

Customer feedback encompasses both complaints and compliments. Assistant Managers should use positive feedback to reinforce good practices and motivate staff, as well as address any criticisms to prevent future issues.