What communication skills should I mention in a Restaurant Assistant Manager job description?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Restaurant Assistant Manager Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a thriving restaurant serving 200+ covers daily with emphasis on operational excellence, team development, and exceptional guest experiences. Our assistant manager works closely with the general manager to lead restaurant operations, supporting strategic initiatives while managing daily service delivery. This senior role combines strategic thinking with hands-on management, overseeing multiple departments while developing systems and processes that drive business success. You'll work in a dynamic environment managing complex operations including staff development, financial performance, and guest relations. The position offers excellent career advancement opportunities including general manager, multi-site management, and regional leadership roles within our expanding restaurant group, with involvement in business development and strategic planning.
• Support general manager in strategic planning, operational improvements, and business development initiatives • Lead comprehensive staff management including recruitment, training, performance evaluation, and development planning • Oversee daily operations across all departments ensuring service quality, efficiency, and guest satisfaction • Manage financial performance including revenue optimization, cost control, and budget management • Develop and implement operational procedures, service standards, and quality control systems • Handle complex guest relations including complaint resolution, VIP management, and reputation management • Coordinate with suppliers, contractors, and service providers to maintain operational excellence • Ensure compliance with all regulatory requirements including health and safety, licensing, and employment law • Lead staff meetings, training sessions, and performance management programs • Manage inventory control, purchasing decisions, and supply chain coordination • Support marketing initiatives, promotional activities, and guest loyalty programs • Handle administrative responsibilities including reporting, documentation, and system management
Essential Skills: Extensive restaurant management experience with demonstrated ability to lead large teams and complex operations; strong business acumen including P&L management, financial analysis, and strategic thinking; exceptional leadership capabilities with experience in staff development and performance management; comprehensive understanding of restaurant operations, service standards, and quality control; excellent communication skills for stakeholder management and team leadership; advanced problem-solving abilities for operational challenges and business optimization. Preferred Qualifications: 5+ years progressive restaurant management experience with multi-departmental responsibility; business or hospitality management degree; experience with restaurant technology, POS systems, and operational software; advanced financial skills including budgeting, forecasting, and cost analysis; wine and beverage program management experience; multi-unit or regional management experience; marketing and customer relationship management knowledge.
We're looking for accomplished restaurant management professionals with minimum 5 years progressive management experience, demonstrating ability to lead complex operations and drive business results. You should have comprehensive understanding of restaurant business including financial management, operations, and strategic planning. Candidates must possess proven track record in team leadership, operational improvement, and business growth, gained through hands-on management roles with increasing responsibility. The successful candidate will have demonstrated ability to manage large teams, implement systems improvements, and achieve ambitious performance targets. This senior role offers significant influence over business direction, involvement in strategic planning, and potential advancement to general manager or regional management positions within our growing restaurant portfolio.
We're looking for someone who combines strategic thinking with operational excellence, leading through vision while ensuring exceptional execution across all business areas. You should possess natural ability to develop systems and processes, with skill in building high-performing teams and sustainable operational improvements. The ideal candidate will have analytical mindset for business optimization, creative approach to problem-solving, and commitment to continuous improvement. You should be results-focused yet people-centered, able to balance business objectives with team development and guest satisfaction. We value innovative thinking, collaborative leadership, and entrepreneurial spirit, seeking someone who contributes to business growth while maintaining operational excellence and building strong team culture.
Competitive management salary of £35,000-£42,000 annually plus substantial performance bonus structure based on operational KPIs, guest satisfaction, and financial performance (potential additional £5,000-£8,000 annually). Comprehensive senior management benefits package includes: 30 days paid annual leave plus bank holidays and professional development time; health and dental insurance including family coverage options; management car allowance or transport benefits. Executive development opportunities including senior leadership training, industry conferences, and strategic planning involvement. Potential equity participation in business growth, advancement to general manager roles, and involvement in new venture development within our expanding hospitality group.

When writing a job description for a Restaurant Assistant Manager, it's important to mention specific communication skills that are essential for the role. These include strong verbal and written communication abilities, as these skills are crucial for effective leadership and customer interactions. Mentioning these skills helps attract candidates who can effectively manage your team and ensure excellent guest service.

Common misunderstanding: Communication skills are just about talking to people.

While talking to people is a big part of communication, it's also about listening and understanding. Good communication means being able to listen to staff and customers, understand their needs, and respond appropriately. It's a two-way street.

Common misunderstanding: All communication skills are the same, no matter the job.

Different jobs require different types of communication. In a restaurant setting, communication needs to be clear, quick, and effective, especially during busy periods. The ability to convey information accurately and handle sensitive situations with diplomacy is key.

How important is it to detail verbal versus written communication?

Detailing both verbal and written communication skills in a job description for a Restaurant Assistant Manager is very important. Verbal communication is crucial for daily interactions with staff and customers, while written communication is necessary for tasks like writing reports, sending emails, and documenting staff files. Clearly distinguishing these skills in the job description helps ensure candidates understand the scope of the communication required.

Common misunderstanding: If you're good at one, you're good at both.

Being good at verbal communication doesn't automatically mean someone is also good at written communication, and vice versa. Each type of communication requires specific skills and aptitudes, so it's important to look for candidates who are proficient in both areas.

Common misunderstanding: Written communication isn't as important in restaurant management.

While verbal communication may be used more frequently in day-to-day operations, written communication is equally important for maintaining records, compliance, and clear communication with staff and external parties. It's crucial for documentation and ensuring that all team members are on the same page.

Can you provide examples of effective communication in a restaurant setting?

Effective communication in a restaurant setting can vary, but typically includes clear and concise instructions, the ability to handle customer complaints gracefully, and the skill to motivate and manage staff. For instance, a manager might use positive language to encourage a team during a busy shift, or carefully explain a new menu item to ensure all staff can answer customer questions confidently.

Common misunderstanding: Effective communication is only about speaking.

Effective communication also involves non-verbal cues such as body language, facial expressions, and even the way feedback is given. For example, maintaining eye contact and using a calm tone can help in managing difficult situations more smoothly.

Common misunderstanding: Good communication only comes naturally.

While some people may have a natural aptitude for communication, effective communication skills can also be developed and refined through training and practice. This is why including expectations for communication in the job description and providing ongoing training are both crucial.