Liam Jones

Liam Jones is the Founder and CEO of Pilla, bringing over a decade of hands-on experience in hospitality operations to the forefront of work automation technology.

Background

Starting his career in retail managemenent, Liam quickly recognised the challenges facing hospitality businesses: complex compliance requirements, inefficient team management, and the constant struggle to maintain consistency across multiple locations.

Expertise

Liam's expertise spans multiple critical areas of frontline operations:

• Restaurant Operations With experience managing multi-site restaurant operations, Liam understands the day-to-day challenges of running successful hospitality businesses. His operational background informs every aspect of Pilla's platform design.

• Food Safety & Compliance Deep knowledge of UK food safety regulations, HACCP principles, and health & safety requirements. Liam has helped hundreds of businesses achieve and maintain compliance through systematic approaches to documentation and training.

• Team Leadership Specializes in building effective team structures, creating clear communication channels, and implementing training programs that drive both compliance and performance.

• Technology Innovation Combines hospitality expertise with technology innovation to create solutions that solve real operational problems rather than adding complexity.

Pilla Vision

Through Pilla, Liam's mission is to simplify how operational businesses run their daily work by providing the tools, templates, and guidance they need to excel in operations, compliance, and team development.

Connect with Liam

Have questions about running operations or want to share your experience? Liam reads every email sent to liam@yourpilla.com and is always happy to help fellow operators.