How should I describe technology and systems in a Maitre d' job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Hotel Assistant Manager Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a 120-room boutique business hotel in the city center, serving corporate travelers, leisure guests, and local event clientele with average occupancy of 78% and annual revenue of £2.8 million. Our Assistant Manager role is integral to daily operations management, working closely with the General Manager to oversee front office, housekeeping coordination, guest services, and staff leadership across all departments. The position requires strategic thinking combined with hands-on operational involvement, managing guest satisfaction, staff development, and financial performance while maintaining our reputation for professional service excellence and operational efficiency in a dynamic urban hospitality environment.
• Oversee daily hotel operations including front desk management, guest services coordination, and staff supervision across all shifts • Manage guest experience from check-in to departure, handling VIP services, special requests, and complaint resolution with professionalism • Coordinate with housekeeping, maintenance, and food service teams to ensure seamless operational delivery and quality standards • Support revenue management through rate optimization, occupancy planning, and upselling coordination with the General Manager • Lead staff scheduling, training programs, and performance management for front office and guest services teams • Monitor financial performance including daily revenue reports, cost control measures, and budget adherence • Handle emergency procedures, security protocols, and safety compliance across all hotel operations • Manage vendor relationships, contract negotiations, and operational procurement within approved authority levels • Coordinate group bookings, corporate accounts, and special events requiring operational support and customization • Implement hotel policies, standard operating procedures, and quality assurance programs • Provide leadership during peak periods, special events, and operational challenges requiring management intervention • Prepare operational reports, performance analysis, and strategic recommendations for senior management review
Essential Skills: Proven hospitality management experience with strong leadership and team coordination abilities; excellent guest relations and conflict resolution skills for handling diverse clientele; financial acumen including budget management, revenue analysis, and cost control; exceptional communication skills for staff leadership and interdepartmental coordination; operational knowledge of hotel systems including PMS, revenue management, and guest services technology; problem-solving capabilities for managing complex operational challenges; professional presentation suitable for guest-facing management role. Preferred Qualifications: Hospitality management degree or equivalent professional qualification; experience with hotel revenue management systems and strategies; multilingual capabilities for international guest services; knowledge of health and safety regulations specific to hospitality operations; experience with group sales coordination and corporate account management; training and development experience for staff leadership programs; understanding of local tourism market and business travel requirements.
We're seeking candidates with minimum 2-3 years supervisory experience in hotels, hospitality, or customer service management roles, though we value management potential and leadership qualities over specific industry background. Previous experience in front office operations, guest services, or team leadership demonstrates the foundation needed for this role. We provide comprehensive management development including hotel systems training, financial management education, and leadership coaching to support career advancement. The position offers clear progression opportunities to General Manager roles within our hotel group, with ongoing professional development support and industry certification assistance for committed team members.
We're looking for a natural leader who remains calm and solution-focused under pressure while inspiring confidence in both guests and team members. The ideal candidate demonstrates genuine enthusiasm for hospitality excellence, combines strategic thinking with attention to operational details, and maintains professional composure during challenging situations. You should be adaptable and resilient, able to make quick decisions while considering long-term impact, and comfortable taking initiative when managing complex operational challenges. Strong interpersonal skills, cultural sensitivity for diverse guest demographics, and the ability to motivate teams while maintaining high standards are essential for success in this role.
Competitive salary range £28,000-£35,000 annually based on experience, plus performance bonuses tied to guest satisfaction scores, revenue targets, and operational efficiency metrics. Comprehensive management benefits package includes: 28 days paid annual leave plus bank holidays; private healthcare coverage including dental and optical; pension scheme with company contribution; professional development budget for industry training and certification programs. Career advancement opportunities include progression to General Manager roles within 18-24 months for high performers; management training programs including revenue management, leadership development, and hospitality industry certifications; staff accommodation assistance where available; hotel group discounts and industry networking opportunities. Flexible working arrangements where operationally feasible; annual performance reviews with salary progression opportunities; recognition programs for outstanding performance and guest service excellence.

Describe comprehensive technology and systems requirements including reservation management system proficiency and guest database maintenance for optimal service coordination, POS system operation and payment processing coordination ensuring seamless transactions, communication technology and team coordination tools for operational efficiency, guest preference tracking and CRM system management for personalised service delivery, digital wine list and inventory management systems supporting beverage programme excellence, and technology troubleshooting and system support for operational continuity and service reliability.

Common misunderstanding: Technology skills are optional competencies rather than essential capabilities that enhance service delivery whilst improving operational efficiency in modern luxury hospitality.

Technology proficiency enables service enhancement, operational efficiency, guest personalisation, and competitive advantage in contemporary hospitality environments. Digital skills often determine effectiveness whilst ensuring seamless operations and exceptional guest experiences through technological integration.

Common misunderstanding: Traditional service approaches are superior to technology integration rather than complementary approach that enhances personal service whilst maintaining operational excellence.

Technology integration enhances personal service through improved efficiency, guest personalisation, operational coordination, and service quality whilst maintaining human connection. Balanced approach often improves effectiveness whilst ensuring both operational excellence and personal hospitality experience.

What reservation systems should I specify for Maitre d' job description technology?

Specify advanced reservation platform management and optimisation including peak period coordination and capacity management, guest preference tracking and personalisation systems for memorable experience creation, table management and seating coordination technology ensuring optimal guest placement, special event booking and celebration coordination for seamless planning, waitlist management and communication automation for efficient guest accommodation, and integration with other operational systems for seamless service delivery and comprehensive operational coordination.

Common misunderstanding: Reservation systems are booking tools rather than comprehensive guest management platforms that enhance personalisation whilst improving operational efficiency and service quality.

Reservation systems provide guest management, personalisation capability, operational optimisation, and service enhancement that improve overall hospitality effectiveness. Comprehensive platforms often enable better service whilst ensuring operational efficiency and guest satisfaction through intelligent coordination.

Common misunderstanding: System integration complicates operations rather than streamlining coordination that improves efficiency whilst ensuring seamless guest experience and operational effectiveness.

System integration streamlines operations, improves coordination, enhances efficiency, and ensures seamless guest experiences through comprehensive platform connectivity. Integrated systems often simplify operations whilst improving service quality and operational effectiveness in complex hospitality environments.

How do I communicate digital skills for Maitre d' job description requirements?

Communicate proficiency with hospitality management software and operational platforms for comprehensive service coordination, guest communication technology and social media awareness for modern relationship building, data analysis and reporting system capabilities for performance improvement and operational insight, mobile technology and tablet-based service tools for flexible operational management, cloud-based system access and remote management for operational continuity, and digital security and privacy protection protocols ensuring guest confidentiality and data protection compliance.

Common misunderstanding: Digital skills are technical abilities rather than service enhancement tools that improve guest experience whilst increasing operational capability and competitive advantage.

Digital skills enhance service delivery, improve guest personalisation, increase operational efficiency, and provide competitive advantage through technological capability. Technology proficiency often improves service quality whilst ensuring operational excellence and professional effectiveness in modern hospitality environments.

Common misunderstanding: Data analysis is administrative task rather than service improvement tool that enhances guest satisfaction whilst improving operational effectiveness through performance insight.

Data analysis provides service insights, performance improvement opportunities, and operational optimisation that enhance guest satisfaction and operational effectiveness. Analytical capability often improves decision-making whilst ensuring continuous improvement and competitive advantage through informed management.

Common misunderstanding: Mobile technology disrupts traditional service rather than enhancing operational flexibility whilst maintaining personal attention and service excellence through improved coordination.

Mobile technology enhances operational flexibility, improves coordination, and supports personal service delivery through efficient communication and information access. Technology integration often improves service quality whilst maintaining personal attention and hospitality excellence through enhanced capability.