What communication skills should I emphasise in a Maitre d' job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Hotel General Manager Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a prestigious 120-room boutique hotel with emphasis on exceptional guest experiences, operational excellence, and market leadership in the luxury hospitality sector. Our general manager provides strategic leadership across all hotel operations while maintaining our reputation for outstanding service and profitability. This executive role combines strategic business management with hands-on operational leadership, overseeing multiple departments including front office, housekeeping, food and beverage, sales, and maintenance. You'll work in a sophisticated environment managing complex operations while driving business growth and guest satisfaction. The position offers exceptional career opportunities including regional management, multi-property oversight, and potential ownership opportunities within our expanding hotel portfolio, with significant influence over business strategy and market positioning.
• Lead comprehensive hotel operations across all departments ensuring exceptional guest experiences and operational efficiency • Develop and implement business strategy including revenue optimization, market positioning, and competitive advantage initiatives • Manage multi-departmental teams totaling 45+ staff members across front office, housekeeping, F&B, maintenance, and administrative functions • Oversee financial performance including P&L management, budgeting, forecasting, and cost control across all revenue centers • Drive revenue generation through sales management, marketing initiatives, and guest relations programs • Ensure compliance with industry regulations, safety standards, and quality assurance requirements • Manage guest relations including VIP services, complaint resolution, and reputation management across review platforms • Develop and maintain supplier relationships, vendor management, and procurement strategies for optimal cost-effectiveness • Lead staff development programs including recruitment, training, performance management, and succession planning • Coordinate with ownership, corporate management, and stakeholders on strategic planning and performance reporting • Implement technology solutions, operational systems, and process improvements for enhanced efficiency • Represent hotel at industry events, community relations, and business development opportunities
Essential Skills: Extensive hotel management experience with proven track record in P&L responsibility and multi-departmental leadership; comprehensive understanding of hotel operations including front office, housekeeping, F&B, sales, and maintenance; strong business acumen including financial management, revenue optimization, and strategic planning; exceptional leadership capabilities with experience managing large, diverse teams; advanced communication skills for stakeholder management, guest relations, and industry representation; thorough knowledge of hospitality regulations, safety requirements, and quality standards. Preferred Qualifications: Hotel management degree or equivalent hospitality qualification; 8+ years progressive hotel management experience with GM or AGM responsibility; experience with hotel technology including PMS, revenue management, and operational systems; advanced financial skills including budgeting, forecasting, and performance analysis; multi-property or chain management experience; industry certifications and professional development; marketing and sales management experience in hospitality sector.
We're looking for accomplished hospitality executives with minimum 8 years progressive hotel management experience, demonstrating exceptional leadership ability, proven business results, and comprehensive understanding of luxury hotel operations. Candidates must possess extensive experience in full P&L management, multi-departmental leadership, and strategic business development gained through senior management roles in comparable properties. The successful candidate will have demonstrated ability to drive revenue growth, optimize operations, and maintain exceptional service standards. This executive position offers significant business autonomy, potential equity participation, and advancement opportunities including regional management or multi-property oversight within our expanding hospitality portfolio.
We're looking for someone who combines strategic business leadership with exceptional hospitality expertise, inspiring teams while driving operational excellence and sustainable business growth in competitive luxury markets. The ideal candidate will possess entrepreneurial vision for business development, analytical expertise for performance optimization, and inspirational leadership abilities for building world-class hospitality teams across multiple departments. We value innovative thinking, guest-focused excellence, and transformational leadership, seeking someone who elevates our market position while building scalable operations and developing next-generation hospitality professionals.
Competitive executive salary of £65,000-£80,000 annually plus substantial performance bonus structure based on hotel profitability, guest satisfaction, and strategic objectives (potential additional £15,000-£25,000 annually). Comprehensive executive package includes: potential equity participation in property performance and expansion opportunities; unlimited professional development including industry leadership programs and international hospitality experiences; 35 days paid annual leave plus bank holidays and professional time. Executive benefits including company vehicle, comprehensive expense account, and industry leadership opportunities. Advancement potential including regional management, multi-property oversight, and ownership opportunities within our expanding luxury hospitality portfolio.

Emphasise essential maitre d' communication skills including multilingual capabilities and international communication excellence for diverse guest service, diplomatic and cultural sensitivity for sophisticated guest interactions requiring protocol understanding, professional presentation and refined verbal communication reflecting establishment prestige, active listening and guest preference understanding for personalised service delivery, conflict resolution and mediation communication skills for challenging situations, and team leadership communication for effective staff management and coordination throughout all operational aspects.

Common misunderstanding: Communication skills are general hospitality abilities rather than sophisticated competencies essential for maitre d' success in luxury establishments with international clientele.

Maitre d' communication requires specific sophistication including cultural awareness, diplomatic skills, multilingual capability, and refined presentation that distinguish luxury hospitality. Advanced communication often determines success whilst ensuring guest satisfaction and operational excellence in demanding international environments.

Common misunderstanding: Language skills are basic requirements rather than professional advantages that enhance guest service whilst expanding operational capability and competitive positioning.

Multilingual capabilities provide significant advantages including guest satisfaction, cultural connection, operational flexibility, and competitive positioning in international hospitality markets. Language skills often improve service quality whilst ensuring cultural sensitivity and professional excellence.

How should I describe language requirements for Maitre d' job description communication?

Describe fluency in establishment's primary language and international guest languages including comprehensive vocabulary and cultural understanding, professional vocabulary and hospitality terminology mastery for accurate communication and service coordination, cultural communication awareness and etiquette understanding for appropriate guest interaction, written communication skills for correspondence and documentation including professional formatting, accent adaptation and clear pronunciation for effective international communication, and continuous language development for expanding international capabilities and professional advancement.

Common misunderstanding: Language fluency is conversation ability rather than professional competency including hospitality terminology, cultural awareness, and written communication for comprehensive service delivery.

Professional language fluency encompasses conversation, hospitality terminology, cultural understanding, and written communication that enable comprehensive service excellence. Complete competency often improves guest satisfaction whilst ensuring effective communication and cultural sensitivity in luxury environments.

Common misunderstanding: Cultural communication is language translation rather than cultural understanding that enables appropriate interaction and protocol awareness for international guest service excellence.

Cultural communication involves understanding context, protocol, etiquette, and appropriate interaction styles that enhance guest relationships. Cultural competency often improves service quality whilst ensuring respectful interaction and memorable experiences for diverse international clientele.

What diplomatic communication should I highlight for Maitre d' job description skills?

Highlight cultural sensitivity and international protocol understanding for appropriate guest interaction and relationship building, conflict de-escalation and professional mediation during challenging situations with diplomatic excellence, guest relations excellence and relationship building through sophisticated communication and personalised attention, VIP communication and discretion management for high-profile guests requiring privacy and cultural awareness, team communication and leadership presence ensuring effective coordination and professional development, and crisis communication with calm authority and professional composure maintaining confidence and operational stability.

Common misunderstanding: Diplomatic communication is politeness rather than professional skill that enables conflict resolution whilst maintaining relationships and operational effectiveness.

Diplomatic communication combines cultural awareness, conflict resolution, relationship building, and professional composure that maintain operational excellence. Diplomatic skills often prevent escalation whilst ensuring guest satisfaction and team effectiveness in challenging hospitality situations.

Common misunderstanding: VIP communication is special treatment rather than elevated service standard that demonstrates establishment sophistication whilst enhancing all guest experiences through professional excellence.

VIP communication represents refined attention, cultural awareness, discretion, and sophisticated service delivery that can enhance all guest experiences. Professional excellence often benefits all interactions whilst maintaining service distinction and operational quality in luxury establishments.

Common misunderstanding: Team communication is management instruction rather than collaborative leadership that inspires excellence whilst building relationships and operational effectiveness through professional development.

Team communication involves inspiration, guidance, feedback, and relationship building that enhance performance and professional development. Collaborative communication often improves team effectiveness whilst ensuring operational excellence and professional growth in luxury hospitality environments.