How should I structure pay and benefits in a Maitre d' job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Hotel Receptionist Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a welcoming 85-room boutique hotel catering to business travelers, leisure guests, and special occasion visitors who expect personalized service and attention to detail. Our reception team serves as the first point of contact, creating positive impressions through professional hospitality, local knowledge, and efficient service delivery. The front desk environment requires multitasking abilities, cultural sensitivity, and problem-solving skills to handle diverse guest needs while coordinating with housekeeping, maintenance, and management teams. Our service philosophy emphasizes genuine warmth, proactive assistance, and creating memorable experiences that encourage guest loyalty and positive reviews. The role offers exposure to international guests, corporate accounts, and special events requiring discretion, professionalism, and adaptability.
• Welcome arriving guests professionally, conducting efficient check-in procedures while explaining hotel amenities and local attractions • Manage reservation systems including booking modifications, room assignments, and special request coordination • Process guest payments, handle cash transactions, and reconcile daily financial reports with accuracy and attention to detail • Respond to guest inquiries promptly, providing information about hotel services, dining options, and area recommendations • Coordinate with housekeeping department on room readiness, maintenance issues, and guest service requests • Handle telephone communications including call routing, message taking, and wake-up call coordination • Assist guests with luggage, transportation arrangements, and concierge services as needed • Manage guest complaints and concerns professionally, escalating complex issues to management while seeking immediate solutions • Maintain accurate guest records, registration information, and confidentiality of personal data • Support group bookings and corporate accounts through specialized check-in procedures and billing arrangements • Execute night audit procedures including security checks, financial reconciliation, and preparation for following day operations • Coordinate with other departments on special events, conferences, and VIP guest requirements
Essential Skills: Exceptional customer service abilities with natural hospitality instincts and professional communication style; proficiency with hotel property management systems (PMS) and reservation software; strong organizational skills for managing multiple tasks simultaneously during busy periods; cultural sensitivity and patience when working with diverse international guests; basic mathematics and cash handling abilities for payment processing and financial transactions; problem-solving capabilities for addressing guest concerns and operational challenges promptly; professional presentation and grooming standards representing hotel brand image. Preferred Qualifications: Previous hotel or hospitality experience demonstrating guest relations expertise; additional language skills for international guest communication; knowledge of local attractions, restaurants, and transportation options; experience with corporate travel arrangements and group booking coordination; familiarity with safety and security protocols in hospitality environments; computer proficiency including Microsoft Office and property management systems; understanding of travel industry practices and accommodation standards.
We're looking for both experienced hospitality professionals and newcomers who are excited about starting a career in hotels. While previous front desk or customer service experience is great to have, we care more about your attitude, professionalism, and genuine commitment to making guests feel welcome than how many years you've worked in hotels. We'll provide comprehensive training covering our booking systems, service standards, local area knowledge, and how to handle all guest interactions. New team members get plenty of support from experienced reception staff and opportunities to learn about other hotel departments too. There are real career advancement opportunities including moving up to senior receptionist, guest relations coordinator, and front office management roles within our hotel group.
We're looking for someone who genuinely loves helping people and creating great experiences for our guests while staying professional and composed in all situations. You should be naturally empathetic and patient, especially when helping guests with special needs or sorting out any issues they might have. We want people who take pride in representing our hotel, keep positive energy throughout different shifts, and contribute to our supportive team culture. The right person will pay attention to details in guest interactions, be reliable in following our procedures, and be flexible when priorities change. Strong people skills, cultural awareness, and staying calm during challenging situations are really important for front desk success.
Competitive hourly rate of £10.00-£12.50 based on experience and shift patterns, with additional premiums for night audit and weekend responsibilities. Comprehensive benefits package includes: nutritious staff meals and refreshment facilities; 25 days paid annual leave plus bank holidays; health and wellness benefits including employee assistance programs; ongoing professional development including hospitality certification support; flexible scheduling accommodating work-life balance where operationally possible; staff accommodation options for suitable candidates; discounted rates at partner hotels for personal travel; career progression opportunities with clear advancement pathways; supportive team environment with regular recognition programs; uniform provision and professional appearance allowances.

Structure comprehensive maitre d' compensation including competitive executive salary commensurate with experience and establishment prestige, comprehensive benefits package including health insurance and retirement planning for financial security, professional development opportunities and continuing education support for career advancement, performance bonuses and incentive programmes for excellence recognition, executive perks and dining privileges reflecting professional status, and career advancement pathways with management development opportunities for long-term growth.

Common misunderstanding: Maitre d' compensation should focus on base salary rather than comprehensive executive package including benefits, development, and advancement opportunities.

Maitre d' total compensation encompasses salary, benefits, professional development, performance incentives, and career advancement that collectively determine position attractiveness. Executive packages often attract quality candidates whilst improving retention and professional satisfaction.

Common misunderstanding: Luxury establishment benefits are excessive rather than competitive standards necessary for attracting experienced fine dining professionals with sophisticated expectations.

Luxury hospitality benefits reflect industry standards for executive positions including comprehensive health coverage, professional development, and perks that distinguish quality establishments. Competitive benefits often attract experienced professionals whilst maintaining industry positioning and professional standards.

What compensation details should I include for Maitre d' job description pay information?

Include executive salary range reflecting experience and establishment standards with competitive market positioning, performance bonus structure and achievement criteria for excellence recognition, profit-sharing or revenue-based incentives if applicable for business partnership, annual review and advancement opportunities with clear progression criteria, comprehensive benefits overview including health and retirement planning, and total compensation package value for competitive positioning against industry standards and professional expectations.

Common misunderstanding: Salary ranges should be broad rather than specific to allow negotiation flexibility whilst ensuring realistic candidate expectations.

Specific salary ranges help qualified candidates assess position viability whilst ensuring efficient recruitment and realistic expectations. Clear ranges often improve application quality whilst reducing time spent on unsuitable candidates and compensation discussions.

Common misunderstanding: Performance bonuses are optional rather than essential components of executive compensation that recognise excellence and drive performance improvement.

Performance incentives recognise excellence, drive operational improvement, and provide additional earning potential that attracts high-achieving professionals. Bonus structures often improve performance whilst ensuring competitive compensation and professional motivation.

How do I present executive benefits for Maitre d' job description compensation packages?

Present premium health insurance and comprehensive medical coverage including family options and wellness programmes, retirement planning and investment opportunities with employer contributions, paid vacation and sabbatical options for work-life balance and professional development, professional development funding and conference attendance for industry advancement, dining privileges and industry networking opportunities for career development, and executive perks reflecting establishment prestige and professional status including recognition and development opportunities.

Common misunderstanding: Executive benefits are cost centres rather than investments that attract quality professionals and improve retention whilst enhancing establishment reputation.

Executive benefits attract experienced professionals, improve retention, enhance performance, and support professional development that collectively benefit establishment operations. Benefit investments often reduce recruitment costs whilst building loyalty and operational excellence.

Common misunderstanding: Professional development benefits are personal expenses rather than business investments that improve service quality and operational effectiveness.

Professional development enhances service quality, operational capability, industry knowledge, and career advancement that benefit both individual and establishment. Development investments often improve performance whilst ensuring competitive advantage and professional growth.