Use technology for initial screening and scheduling whilst prioritising hands-on leadership demonstration over digital assessment. Integrate video calls for preliminary discussions but maintain in-person evaluation for practical trials and team interaction.
Common misunderstanding: Digital tools replace hands-on assessment.
Many hiring managers believe video interviews and online tests can fully evaluate management capability, but duty manager roles require practical demonstration of leadership and team interaction.
Let's say you are a duty manager hiring a shift supervisor. A candidate might answer questions perfectly online but struggle to handle a difficult customer situation or coordinate staff during busy service periods.
Implement video screening for basic qualification checks and digital scoring systems for consistent evaluation whilst maintaining focus on practical leadership demonstration. Use scheduling software and interview recording for thorough assessment review.
Common misunderstanding: More technology means better assessment.
Complex digital platforms don't improve candidate evaluation if they distract from core competency assessment. Simple tools supporting consistent evaluation work better than sophisticated systems.
Let's say you are a duty manager using multiple assessment apps and scoring systems. If the technology becomes more important than observing how candidates handle pressure, communicate with staff, or solve operational problems, you're missing essential management qualities.
Conduct preliminary interviews remotely for experience discussion and basic assessment whilst requiring in-person meetings for operational trials and team interaction. Balance remote convenience with essential hands-on leadership evaluation.
Common misunderstanding: Remote interviews save time without losing quality.
Conducting entire management interviews remotely misses critical evaluation opportunities for team interaction, operational awareness, and practical problem-solving under real working conditions.
Let's say you are a duty manager interviewing remotely for convenience. You might miss how candidates respond to background noise, interruptions, or sudden changes – all essential skills for managing busy restaurant shifts effectively.