Address shift patterns, weekend and evening coverage, and emergency availability whilst clarifying holiday periods and notice requirements. Discuss operational demands including peak periods, staff cover, and management continuity requirements honestly.
Common misunderstanding: Treating duty manager availability like regular employee scheduling.
Duty managers need different availability expectations than standard staff. They must cover emergencies, manage shift patterns, and handle operational demands that regular employees don't face. Address these specific requirements upfront.
Let's say you are a duty manager whose restaurant operates seven days a week with varying busy periods. Candidates must understand they'll need flexibility for emergency coverage, weekend shifts, and seasonal demand changes rather than fixed nine-to-five schedules.
Common misunderstanding: Not testing emergency response availability and operational coverage needs.
Basic shift availability isn't enough for duty managers. Test their willingness to handle emergency callouts, provide operational coverage during staff shortages, and maintain management continuity during challenging periods.
Let's say you are a duty manager when your restaurant's evening manager calls in sick during a fully booked Saturday night. The right candidate will explain their availability for emergency coverage and understand the responsibility that comes with management roles.
Explore flexibility for operational emergencies, willingness to cover additional shifts, and commitment to consistent scheduling whilst assessing realistic expectations about duty manager hours. Focus on peak period availability and crisis response capability.
Common misunderstanding: Focusing on regular hours instead of flexibility and emergency coverage.
Standard scheduling questions miss the crucial aspects of duty manager availability. Explore their flexibility for operational emergencies, willingness to provide additional coverage, and commitment to consistent scheduling that restaurants depend on.
Let's say you are a duty manager whose restaurant faces unexpected situations like equipment failures, staff emergencies, or sudden large bookings. Test whether candidates understand they might need to adjust their schedules to support operational needs.
Common misunderstanding: Not prioritising peak period availability and crisis response capability.
Duty managers must be available during the busiest and most challenging times when their leadership matters most. Test their commitment to peak period coverage and ability to respond effectively during operational crises.
Let's say you are a duty manager whose restaurant's busiest periods are Friday and Saturday evenings, plus special events and holidays. The ideal candidate will show genuine availability for these crucial times when strong management presence is essential.
Test adaptability to changing operational needs, openness to varied shift patterns, and commitment to venue requirements whilst assessing reasonable work-life balance expectations. Evaluate their understanding of duty manager scheduling responsibilities.
Common misunderstanding: Not properly testing adaptability to changing operational demands.
Restaurant operations change constantly, so duty managers need genuine adaptability rather than rigid scheduling preferences. Test their openness to varied shift patterns and commitment to venue requirements over personal convenience.
Let's say you are a duty manager whose restaurant schedules change based on seasonal demand, special events, and staffing levels. Look for candidates who demonstrate flexibility and understand that management roles require adapting to business needs.
Common misunderstanding: Avoiding discussions about scheduling demands and work-life balance expectations.
Many managers don't clearly explain scheduling realities, leading to disappointed new hires. Be honest about shift patterns, weekend requirements, and holiday coverage whilst assessing candidates' realistic understanding of management scheduling demands.
Let's say you are a duty manager whose role requires working most weekends, covering holidays, and staying late during busy periods. The best candidates will ask thoughtful questions about work-life balance and show realistic expectations about management responsibilities.