Use multi-stage processes for senior or complex duty manager roles whilst implementing phone screening, formal interview, and practical trial progression. Single comprehensive interviews work for standard positions, but multi-stage assessment benefits high-responsibility or multi-site roles.
Common misunderstanding: One interview shows everything.
A single interview, even a long one, can't reveal how someone actually performs under pressure or leads a team. Duty manager roles are complex and need thorough assessment.
Let's say you are a duty manager hiring for a senior position. Use multiple stages: start with a phone screening to check basics, follow with a formal interview for leadership questions, then arrange a practical shift trial. This progression reveals different aspects of their abilities that one meeting can't show.
Common misunderstanding: All interviews are the same.
Using the same interview format for duty managers as you would for servers or kitchen staff won't work. Management roles need specialised assessment that tests leadership and decision-making skills.
Let's say you are a duty manager designing your interview process. Create different stages that test different skills: phone calls for communication, face-to-face meetings for leadership scenarios, and practical trials for real-world management. Each stage should build on the previous one to give you a complete picture.
Begin with initial screening for basic qualifications, progress to behavioural leadership assessment, and conclude with practical trial demonstration whilst maintaining consistent evaluation criteria. Each stage should build complexity and reveal deeper management capabilities.
Common misunderstanding: Any order works for interview stages.
Random interview stages waste time and confuse candidates. Each stage should have a clear purpose and build logically toward your final decision.
Let's say you are a duty manager planning your hiring process. Start with basic qualification screening (can they work the hours, do they have legal right to work?), progress to leadership and experience assessment, then finish with practical demonstration. This logical order helps candidates perform their best while giving you the information you need at each stage.
Common misunderstanding: Different standards for different stages is fine.
Using different assessment criteria at each interview stage makes it impossible to fairly compare candidates. You need consistent standards throughout your process.
Let's say you are a duty manager running multi-stage interviews. Use the same core competencies at each stage but test them differently: phone stage tests communication, face-to-face tests leadership scenarios, practical trial tests real performance. This way you're measuring the same important skills but in different contexts.
Stage one assesses basic competency and communication, stage two evaluates leadership experience and crisis management, whilst stage three tests practical application and team interaction. Progress candidates based on clear performance thresholds at each level.
Common misunderstanding: Each stage should test everything.
Trying to assess all skills at every interview stage creates confusion and wastes time. Each stage should have a specific focus while building toward the complete picture.
Let's say you are a duty manager structuring your interview stages. Make stage one about basic suitability and communication, stage two about leadership experience and problem-solving, stage three about practical skills and team interaction. This focused approach gives candidates clear expectations and helps you gather specific information at each step.
Common misunderstanding: Gut feeling guides progression decisions.
Deciding whether candidates move to the next stage based on vague impressions leads to poor hiring decisions. You need clear criteria for advancement at each stage.
Let's say you are a duty manager implementing multi-stage interviews. Set specific requirements for each stage: phone screening requires clear communication and availability, formal interview needs leadership examples and problem-solving skills, practical trial demands effective team interaction and operational competence. Only candidates who meet these clear standards should progress to the next stage.