What quality standards and performance expectations should I include in a Restaurant Host job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Concierge Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a luxury 85-room boutique hotel in the historic city center, serving discerning business and leisure travelers who expect personalized service and intimate local knowledge. Our Concierge serves as the centerpiece of guest experience, providing expert local guidance, exclusive arrangements, and personalized service that transforms stays into memorable experiences through deep community connections and attention to individual preferences. The role requires sophisticated hospitality skills combined with extensive local knowledge, cultural sensitivity, and the ability to anticipate guest needs while maintaining discretion and professionalism in all interactions with our distinguished clientele.
• Provide expert local recommendations for dining, entertainment, shopping, and cultural attractions tailored to individual guest preferences and interests • Arrange exclusive reservations at sought-after restaurants, private tours, and unique local experiences using established industry relationships • Coordinate transportation services including airport transfers, private drivers, and luxury vehicle arrangements for guest convenience • Manage theater, concert, and event bookings with access to preferred seating and exclusive performance opportunities • Arrange personalized shopping experiences, private appointments, and luxury retail coordination for discerning guests • Coordinate business services including meeting arrangements, office space, and professional networking facilitation • Handle special occasion planning including anniversary celebrations, romantic arrangements, and milestone event coordination • Maintain comprehensive guest preference profiles for repeat visitors including dining preferences, room requirements, and service expectations • Provide 24/7 concierge support through established protocols for emergency assistance and urgent guest requirements • Coordinate with housekeeping and room service teams for personalized in-room amenities and special guest requests • Manage vendor relationships with local businesses, service providers, and experience partners to ensure premium service delivery • Document guest interactions and preferences to enable seamless service continuity and personalized future experiences
Essential Skills: Exceptional communication and interpersonal abilities with natural hospitality instincts; comprehensive local knowledge including restaurants, attractions, cultural venues, and hidden gems; strong networking and relationship-building skills with local businesses and service providers; excellent organizational abilities for managing multiple guest requests simultaneously; cultural sensitivity and language skills for serving international clientele; discretion and professionalism when handling confidential guest information and special requests. Preferred Qualifications: Previous luxury hospitality experience in guest services or customer relations roles; formal concierge training or certification from recognized hospitality institutions; multilingual capabilities particularly in major international languages; established relationships with local restaurants, entertainment venues, and service providers; knowledge of luxury brands, fine dining, and cultural attractions; experience with guest relations management systems and preference tracking technologies.
We're looking for candidates with previous guest services experience in luxury hospitality, high-end retail, or premium customer relations environments where attention to detail and personalized service are paramount. While formal concierge experience is valuable, we prioritize candidates who demonstrate genuine passion for helping others, strong local knowledge, and natural ability to anticipate guest needs. We provide comprehensive training on our service standards, local partnerships, and guest preference systems, plus ongoing development through concierge associations and luxury hospitality education programs to build expertise in this specialized hospitality field.
We're seeking someone who genuinely enjoys creating exceptional experiences for guests and takes pride in going above and beyond to exceed expectations. The ideal candidate demonstrates natural curiosity about local culture and attractions, maintains professional composure under pressure, and possesses the resourcefulness to find creative solutions for unique guest requests. You should be naturally warm and approachable while maintaining appropriate boundaries, comfortable with luxury service expectations, and excited about building relationships with both guests and local partners. Attention to detail, proactive communication, and genuine enthusiasm for hospitality excellence are essential qualities for success.
Competitive salary range £24,000-£30,000 annually based on experience, plus discretionary bonuses for exceptional guest service and positive feedback recognition. Comprehensive benefits package includes: 25 days paid annual leave plus bank holidays; private healthcare coverage; pension scheme with company contribution; staff discounts at partner restaurants and local attractions; professional development support for concierge certification and hospitality training programs. Career advancement opportunities include progression to Head Concierge or Guest Relations Manager roles; specialized training through concierge associations and luxury hospitality education; networking opportunities with local business community and hospitality professionals. Additional benefits include flexible scheduling to accommodate guest service needs; recognition programs for outstanding service delivery; access to exclusive local events and cultural experiences to enhance local knowledge and guest service capabilities.

Include comprehensive restaurant host quality standards and performance expectations covering consistent service delivery and professional presentation standards throughout all shifts, guest satisfaction metrics and feedback monitoring for service excellence evaluation, punctuality and reliability expectations for scheduling and operational dependability, accuracy in reservation management and guest information handling, teamwork and communication excellence with service coordination responsibilities, and continuous improvement commitment with skill development and performance enhancement for career advancement.

Common misunderstanding: Restaurant host quality standards are subjective preferences rather than measurable performance criteria essential for guest satisfaction and operational excellence.

Host quality standards encompass measurable service delivery, guest satisfaction, operational accuracy, and professional development that collectively determine position success. Defined standards often ensure consistency whilst providing clear performance expectations and development opportunities.

Common misunderstanding: Performance expectations should be minimal to encourage applications rather than establishing high standards that attract quality candidates and improve operations.

High performance expectations attract motivated candidates whilst improving service quality, guest satisfaction, and operational excellence. Quality standards often enhance restaurant reputation whilst building professional team culture and service excellence.

How should I define service excellence standards for Restaurant Host job description quality expectations?

Define warm and welcoming guest greeting delivery with genuine hospitality and professional presentation, professional appearance and presentation maintenance throughout shifts including dress code and personal grooming, accurate reservation and seating coordination with attention to guest preferences and operational efficiency, efficient wait time management and guest communication with transparency and comfort provision, proactive problem-solving and guest satisfaction focus including anticipatory service, and consistent service quality throughout all shifts and interactions regardless of operational pressures.

Common misunderstanding: Service excellence standards are aspirational goals rather than performance requirements essential for guest satisfaction and restaurant reputation.

Service excellence standards establish minimum performance expectations for guest satisfaction, operational effectiveness, and professional development. Excellence requirements often ensure quality consistency whilst supporting restaurant reputation and guest loyalty.

Common misunderstanding: Consistency in service delivery is automatic rather than requiring intentional effort and ongoing development for quality maintenance.

Service consistency requires intentional effort, ongoing training, performance monitoring, and continuous improvement throughout employment. Consistent excellence often develops through practice whilst ensuring reliable guest experiences and professional growth.

What performance measurement should I emphasise for Restaurant Host job description quality standards?

Emphasise guest satisfaction scores and feedback analysis for service quality evaluation and improvement, punctuality and attendance reliability metrics for operational dependability, reservation accuracy and system management proficiency for operational excellence, team collaboration and communication effectiveness for coordinated service delivery, professional development participation and skill improvement for career advancement, and contribution to positive workplace culture and service excellence that enhances team performance and guest satisfaction.

Common misunderstanding: Host performance measurement focuses on task completion rather than guest satisfaction and team contribution for comprehensive evaluation.

Host performance encompasses guest satisfaction, team collaboration, operational accuracy, and professional development that collectively determine success. Comprehensive measurement often improves performance whilst supporting career advancement and operational excellence.

Common misunderstanding: Performance standards should be easily achievable rather than challenging goals that encourage growth and excellence in hospitality service delivery.

Performance standards should challenge individuals whilst remaining achievable through effort and development. Challenging standards often encourage growth whilst improving service quality and professional development opportunities.