How should I structure pay and benefits in a Restaurant Host job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Hotel Receptionist Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a welcoming 85-room boutique hotel catering to business travelers, leisure guests, and special occasion visitors who expect personalized service and attention to detail. Our reception team serves as the first point of contact, creating positive impressions through professional hospitality, local knowledge, and efficient service delivery. The front desk environment requires multitasking abilities, cultural sensitivity, and problem-solving skills to handle diverse guest needs while coordinating with housekeeping, maintenance, and management teams. Our service philosophy emphasizes genuine warmth, proactive assistance, and creating memorable experiences that encourage guest loyalty and positive reviews. The role offers exposure to international guests, corporate accounts, and special events requiring discretion, professionalism, and adaptability.
• Welcome arriving guests professionally, conducting efficient check-in procedures while explaining hotel amenities and local attractions • Manage reservation systems including booking modifications, room assignments, and special request coordination • Process guest payments, handle cash transactions, and reconcile daily financial reports with accuracy and attention to detail • Respond to guest inquiries promptly, providing information about hotel services, dining options, and area recommendations • Coordinate with housekeeping department on room readiness, maintenance issues, and guest service requests • Handle telephone communications including call routing, message taking, and wake-up call coordination • Assist guests with luggage, transportation arrangements, and concierge services as needed • Manage guest complaints and concerns professionally, escalating complex issues to management while seeking immediate solutions • Maintain accurate guest records, registration information, and confidentiality of personal data • Support group bookings and corporate accounts through specialized check-in procedures and billing arrangements • Execute night audit procedures including security checks, financial reconciliation, and preparation for following day operations • Coordinate with other departments on special events, conferences, and VIP guest requirements
Essential Skills: Exceptional customer service abilities with natural hospitality instincts and professional communication style; proficiency with hotel property management systems (PMS) and reservation software; strong organizational skills for managing multiple tasks simultaneously during busy periods; cultural sensitivity and patience when working with diverse international guests; basic mathematics and cash handling abilities for payment processing and financial transactions; problem-solving capabilities for addressing guest concerns and operational challenges promptly; professional presentation and grooming standards representing hotel brand image. Preferred Qualifications: Previous hotel or hospitality experience demonstrating guest relations expertise; additional language skills for international guest communication; knowledge of local attractions, restaurants, and transportation options; experience with corporate travel arrangements and group booking coordination; familiarity with safety and security protocols in hospitality environments; computer proficiency including Microsoft Office and property management systems; understanding of travel industry practices and accommodation standards.
We're looking for both experienced hospitality professionals and newcomers who are excited about starting a career in hotels. While previous front desk or customer service experience is great to have, we care more about your attitude, professionalism, and genuine commitment to making guests feel welcome than how many years you've worked in hotels. We'll provide comprehensive training covering our booking systems, service standards, local area knowledge, and how to handle all guest interactions. New team members get plenty of support from experienced reception staff and opportunities to learn about other hotel departments too. There are real career advancement opportunities including moving up to senior receptionist, guest relations coordinator, and front office management roles within our hotel group.
We're looking for someone who genuinely loves helping people and creating great experiences for our guests while staying professional and composed in all situations. You should be naturally empathetic and patient, especially when helping guests with special needs or sorting out any issues they might have. We want people who take pride in representing our hotel, keep positive energy throughout different shifts, and contribute to our supportive team culture. The right person will pay attention to details in guest interactions, be reliable in following our procedures, and be flexible when priorities change. Strong people skills, cultural awareness, and staying calm during challenging situations are really important for front desk success.
Competitive hourly rate of £10.00-£12.50 based on experience and shift patterns, with additional premiums for night audit and weekend responsibilities. Comprehensive benefits package includes: nutritious staff meals and refreshment facilities; 25 days paid annual leave plus bank holidays; health and wellness benefits including employee assistance programs; ongoing professional development including hospitality certification support; flexible scheduling accommodating work-life balance where operationally possible; staff accommodation options for suitable candidates; discounted rates at partner hotels for personal travel; career progression opportunities with clear advancement pathways; supportive team environment with regular recognition programs; uniform provision and professional appearance allowances.

Structure comprehensive restaurant host compensation including competitive hourly rates or salary ranges that reflect market standards, tip sharing or service charge participation for additional earnings potential, health insurance and benefits eligibility with clear qualification requirements, paid time off and holiday entitlements with accrual policies, staff meal provisions and restaurant discounts for cost savings, and professional development opportunities including training programmes and advancement pathways for career growth.

Common misunderstanding: Restaurant host compensation should focus primarily on hourly wages rather than total compensation package including tips, benefits, and development opportunities.

Restaurant host total compensation encompasses wages, tip sharing, benefits, meals, discounts, and career development that collectively determine position attractiveness. Comprehensive packages often attract better candidates whilst improving retention and job satisfaction.

Common misunderstanding: Basic compensation information is sufficient rather than detailed benefit explanations that help candidates understand total value proposition.

Detailed compensation information helps candidates evaluate position value including immediate earnings and long-term benefits. Comprehensive information often improves application quality whilst reducing salary negotiation issues and expectation mismatches.

What compensation details should I include for Restaurant Host job description pay information?

Include specific hourly wage or salary range with performance review opportunities for advancement, tip sharing structure and estimated additional earnings based on restaurant volume, overtime rates and holiday pay policies with premium compensation, commission or incentive programmes if applicable including performance bonuses, and clear explanation of total compensation potential including all earning opportunities and advancement potential.

Common misunderstanding: Wage ranges should be broad rather than specific to allow negotiation flexibility and budget accommodation.

Specific wage ranges help candidates assess position viability whilst ensuring efficient recruitment and realistic expectations. Clear ranges often improve application quality whilst reducing time spent on unsuitable candidates and salary discussions.

Common misunderstanding: Tip sharing information is less important than base wages for host position attraction and candidate decision-making.

Tip sharing can significantly increase host earnings beyond base wages, making it essential compensation information. Tip details often influence candidate interest whilst providing realistic earning expectations and total compensation understanding.

How do I present benefits packages for Restaurant Host job description compensation?

Present comprehensive health insurance options and employer contributions with coverage details, paid time off policies and holiday schedules including accrual rates, staff meal programmes and restaurant discounts with savings value, uniform provisions and expense reimbursements for work-related costs, training opportunities and career development support with advancement pathways, and any unique perks or benefits that differentiate your restaurant from competitors.

Common misunderstanding: Restaurant host benefits are minimal rather than competitive packages that can include health insurance, paid time off, and development opportunities.

Many restaurants offer comprehensive benefits including health coverage, paid leave, training programmes, and advancement opportunities. Competitive benefits often attract quality candidates whilst improving retention and employee satisfaction in hospitality roles.

Common misunderstanding: Benefits information should be general rather than specific details that help candidates understand actual value and eligibility requirements.

Specific benefits information helps candidates assess total compensation value and make informed decisions. Detailed benefits often differentiate positions whilst ensuring candidates understand eligibility requirements and package value.