How quickly do I need to put food deliveries away?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to manage food safety.

Food deliveries should be transferred from the delivery point to storage areas within 15 minutes, including the time needed for unboxing. In exceptional circumstances, you can take up to 30 minutes maximum, but this should not be the norm.

When putting deliveries away, you need to prioritize in this order: chilled foods first, then frozen goods, and finally ambient/dry goods. This is crucial for maintaining the cold chain and food safety.

Common misunderstanding: As long as the food is transferred within 30 minutes, the exact order of storage is not critical.

Prioritising the order of storage is crucial because different types of food are susceptible to temperature changes at different rates. Chilled foods are most vulnerable to temperature variations and should be stored first to maintain safety and quality. Ignoring this order can compromise food safety and lead to spoilage.

Common misunderstanding: Once a delivery is inside the building, it is safe from any temperature-related risks.

Simply bringing food deliveries inside does not eliminate temperature risks. The internal temperature can quickly rise if perishables are not stored correctly and promptly. It's essential to complete the entire storage process, including unboxing and prioritising chilled items, within the recommended time frame to ensure food safety.

What happens if I can't put everything away within 15 minutes?

While 30 minutes is the absolute maximum time allowed in exceptional circumstances, you should look at why you're unable to meet the 15-minute target. You might need to rearrange delivery times or add additional staff during delivery periods. The most important thing is ensuring chilled goods are stored quickly as they're most vulnerable to temperature changes.

Common misunderstanding: If I can't meet the 15-minute goal, it's acceptable to leave deliveries in a cool area until I can get to them.

Leaving deliveries in a cool area is not a substitute for proper storage. Ambient temperatures, even in seemingly cool areas, can fluctuate and affect the integrity of perishable goods. It's vital to address the underlying issues that prevent timely storage, such as staffing or scheduling adjustments, to maintain food safety standards.

Common misunderstanding: Extending the storage time beyond 15 minutes is generally okay if it’s only occasional.

While occasional deviations may not immediately lead to food safety issues, consistently stretching the time frame increases the risk of temperature abuse, affecting both quality and safety. Regularly exceeding recommended limits necessitates operational changes to prevent potential food safety hazards.

Do I need to unbox everything before putting it in storage?

Yes, you should unbox items before storage, but this needs to be done in a separate designated area to avoid contamination. This unboxing time is included in your 15-minute window, so make sure you have enough staff and space to handle deliveries efficiently. Remember that maintaining the cold chain (keeping chilled goods below 5°C) is critical during this process.

Common misunderstanding: Unboxing can wait until after the items are in storage as long as the boxes are clean.

Unboxing should occur before storage to ensure that any potential contaminants on the packaging are not introduced into storage areas. Even if packaging appears clean, it can harbour bacteria or other contaminants that might compromise food safety if not handled properly.

Common misunderstanding: You can skip unboxing if the delivery volume is too high and time is short.

Skipping the unboxing step can lead to cross-contamination and disrupt the cold chain, especially if boxes are not designed for long-term storage. Efficient unboxing within a designated area is vital to maintain food integrity and safety, regardless of delivery volume.

UK Official Guidance

USA Official Guidance

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How do I know if poultry is fresh when it arrives from a supplier?

To ascertain the freshness of poultry upon delivery, check for the following attributes: The skin should be creamy in colour and free from blemishes or bruises.

How do I know if meat is fresh when it arrives from a supplier?

To determine if meat is fresh upon delivery, look for these signs of freshness: (1) An even red/brown colour on all meat surfaces. (2) Moistness to the touch but not slimy.

What temperature should frozen deliveries be when they arrive?

Frozen deliveries should arrive at a temperature of -18°C or colder, up to a maximum of -15°C.

How do I know if fish is fresh when it arrives from a supplier?

To determine the freshness of fish upon delivery, look for several key indicators: Bright, not sunken eyes; firm flesh with a fine layer of sea slime; red-coloured gills; scales that are difficult to remove and appear fresh, not dry; and a neutral to slightly oceanic smell without strong fishy odours. Additionally, fish can be considered fresh if it is flash-frozen immediately after catch and properly thawed, as quick freezing preserves its quality.

How do I know if vegetables are fresh when it arrives from a supplier?

To assess the freshness of vegetables delivered from a supplier, check for firmness, absence of mold, a fresh smell, and an absence of blemishes, bruising, or discolouration.

What should I do if chilled food arrives above 8°C from a supplier?

If chilled food arrives above 8°C from a supplier, you must immediately reject the delivery and inform the supplier. This temperature exceeds the critical food safety limit of 8°C.

Do I need to keep delivery paperwork from food suppliers?

Yes, retaining all delivery notes and invoices from your food suppliers is essential.

What should I check on tins when they arrive from a food supplier?

When receiving tins from a food supplier, inspect for these key points: (1) Ensure there is no rust on the tins, as it may indicate compromised metal integrity.

What if the food supplier sends different products than what we ordered?

When a supplier substitutes products, it is important that the changes are clearly documented in writing. Verbal notifications are not acceptable.

Can I accept food from a supplier that's close to its use-by date?

No, you should not accept deliveries that are close to their use-by dates. Ensure use-by dates have a minimum of 5 days remaining and best-before dates have at least 1 month remaining.

What if I find pest damage in a food delivery?

If you find pest damage in a food delivery, immediately reject the affected items.

Do I need to take temperatures between packages in food deliveries or can I pierce them?

You must always take temperatures between packs of food using a clean and sanitised probe. Never pierce the packaging to take a temperature as this can compromise food safety and product integrity.

If frozen food looks partially defrosted, can I still accept the food delivery?

No, you should reject any frozen deliveries that show signs of defrosting or refreezing, as they can seriously affect food quality through freezer burn when the product is refrozen.

What's the minimum use-by date we should accept on a food delivery?

For food deliveries, ensure that products have at least 5 days of usage remaining on their use-by dates.