Can I accept food from a supplier that's close to its use-by date?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to manage food safety.

No, you should not accept deliveries that are close to their use-by dates. When checking deliveries, use-by dates must have a minimum of 5 days usage remaining. For best-before dates, you need at least 1 month remaining.

This ensures you have adequate time to use the products safely while maintaining food quality standards. If products don't meet these date requirements, you should reject them and contact your supplier.

Common misunderstanding: Use-by dates are just suggestions, and it's safe to use products past this date as long as they look and smell fine.

Use-by dates are critical for safety, especially for perishable items. Consuming products past their use-by date can pose serious health risks, as these dates are determined based on safety assessments. Unlike best-before dates, which relate to quality, use-by dates are crucial for ensuring the product is safe to consume.

Common misunderstanding: If the supplier assures the quality of the product despite the nearing use-by date, it is safe to accept the delivery.

Regardless of supplier assurances, you should adhere strictly to use-by date guidelines to avoid health risks. The supplier's assurance does not mitigate the potential for foodborne illnesses that can arise from consuming products past their safe consumption period.

What if the supplier offers me a discount on short-dated items?

Even with a discount, you should still reject items that don't meet the minimum date requirements. This is a food safety standard, not a cost consideration. Accepting short-dated stock increases the risk of having to dispose of unused items and could potentially compromise food safety.

Common misunderstanding: Discounted short-dated items are a cost-saving opportunity, especially if the volume is low.

While discounts may appear to offer cost savings, the potential waste from spoiled products can negate these savings. Furthermore, the risk of compromising food safety and incurring possible legal liabilities or damaging your brand's reputation far outweighs any initial savings from discounted short-dated stock.

Common misunderstanding: Short-dated items can be safely used if stored correctly immediately after purchase.

Proper storage may extend the life of certain products, but it does not negate the risk associated with consuming items close to or past their use-by dates. These dates are established to ensure safety, and using items beyond this period can still pose health risks, regardless of storage conditions.

What should I do if I notice the short dates after the delivery driver has left?

If you discover products with insufficient use-by dates after the delivery has been completed, you should immediately label these items as "not for consumption" and store them in a designated area away from other products. Contact your supplier right away to arrange return or disposal.

Common misunderstanding: If short-dated items are discovered after delivery, they can be used quickly to avoid waste.

Using short-dated items immediately may seem like a solution to avoid waste, but it still poses a risk to food safety. It's crucial to follow protocol by labelling these items as 'not for consumption' and contacting the supplier for resolution. This ensures compliance with food safety standards and protects your customers from potential health risks.

Common misunderstanding: Once the delivery driver has left, there's nothing you can do about short-dated items.

Even after the delivery driver has left, you have actionable options. You should promptly label and segregate the items and contact the supplier to address the issue. Documenting the incident ensures accountability and helps prevent future occurrences. Effective supplier communication and documentation are key to resolving such issues efficiently.

UK Official Guidance

USA Official Guidance

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How do I know if poultry is fresh when it arrives from a supplier?

To ascertain the freshness of poultry upon delivery, check for the following attributes: The skin should be creamy in colour and free from blemishes or bruises.

How do I know if meat is fresh when it arrives from a supplier?

To determine if meat is fresh upon delivery, look for these signs of freshness: (1) An even red/brown colour on all meat surfaces. (2) Moistness to the touch but not slimy.

What temperature should frozen deliveries be when they arrive?

Frozen deliveries should arrive at a temperature of -18°C or colder, up to a maximum of -15°C.

How do I know if fish is fresh when it arrives from a supplier?

To determine the freshness of fish upon delivery, look for several key indicators: Bright, not sunken eyes; firm flesh with a fine layer of sea slime; red-coloured gills; scales that are difficult to remove and appear fresh, not dry; and a neutral to slightly oceanic smell without strong fishy odours. Additionally, fish can be considered fresh if it is flash-frozen immediately after catch and properly thawed, as quick freezing preserves its quality.

How do I know if vegetables are fresh when it arrives from a supplier?

To assess the freshness of vegetables delivered from a supplier, check for firmness, absence of mold, a fresh smell, and an absence of blemishes, bruising, or discolouration.

How quickly do I need to put food deliveries away?

Food deliveries should be transferred from the delivery point to storage areas within 15 minutes, including the time needed for unboxing.

What should I do if chilled food arrives above 8°C from a supplier?

If chilled food arrives above 8°C from a supplier, you must immediately reject the delivery and inform the supplier. This temperature exceeds the critical food safety limit of 8°C.

Do I need to keep delivery paperwork from food suppliers?

Yes, retaining all delivery notes and invoices from your food suppliers is essential.

What should I check on tins when they arrive from a food supplier?

When receiving tins from a food supplier, inspect for these key points: (1) Ensure there is no rust on the tins, as it may indicate compromised metal integrity.

What if the food supplier sends different products than what we ordered?

When a supplier substitutes products, it is important that the changes are clearly documented in writing. Verbal notifications are not acceptable.

What if I find pest damage in a food delivery?

If you find pest damage in a food delivery, immediately reject the affected items.

Do I need to take temperatures between packages in food deliveries or can I pierce them?

You must always take temperatures between packs of food using a clean and sanitised probe. Never pierce the packaging to take a temperature as this can compromise food safety and product integrity.

If frozen food looks partially defrosted, can I still accept the food delivery?

No, you should reject any frozen deliveries that show signs of defrosting or refreezing, as they can seriously affect food quality through freezer burn when the product is refrozen.

What's the minimum use-by date we should accept on a food delivery?

For food deliveries, ensure that products have at least 5 days of usage remaining on their use-by dates.