What should I do if chilled food arrives above 8°C from a supplier?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to manage food safety.

If chilled food arrives above 8°C, you must reject the delivery immediately and contact the supplier. This is a critical food safety limit that cannot be exceeded under any circumstances. Make sure to record the rejection in your delivery checks and note the temperature that was recorded.

For future deliveries, you should aim to receive chilled foods at 5°C or below, though anything up to 8°C is technically acceptable. Always use a clean, sanitised probe between packs to check temperatures - never pierce the packaging.

Common misunderstanding: If chilled food arrives slightly above 8°C, it can be quickly refrigerated and used safely.

This is incorrect. Once chilled food reaches a temperature above 8°C, it enters the danger zone where bacteria can rapidly multiply, posing a significant health risk. It is crucial to reject these deliveries immediately rather than attempting to cool them down later.

Common misunderstanding: As long as the food appears and smells fine, it doesn't matter if it was delivered at a higher temperature.

Appearance and smell are not reliable indicators of food safety. Harmful bacteria can grow at temperatures above 8°C without altering the food's appearance or smell. Always adhere to temperature guidelines and reject any deliveries that exceed safe limits.

What if only some items in the delivery are above temperature?

Even if only certain items are above 8°C, those specific items must still be rejected. You can accept the rest of the delivery if those items are at the correct temperature. Make sure to clearly document which items were rejected and why on your delivery paperwork.

Common misunderstanding: If only a few items are above temperature, it is acceptable to mix them with the rest of the delivery.

This is a dangerous assumption. Mixing items that are above the safe temperature threshold with others can lead to cross-contamination and compromise the safety of the entire delivery. Always reject items that do not meet safety standards, even if they are in the minority.

Common misunderstanding: Rejecting individual items is unnecessary if the overall delivery is mostly within temperature limits.

Every item must meet safety standards independently. Even if most of the delivery is within safe temperature limits, any items exceeding 8°C pose a health risk and must be rejected to prevent potential foodborne illnesses.

UK Official Guidance

USA Official Guidance

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How do I know if poultry is fresh when it arrives from a supplier?

To ascertain the freshness of poultry upon delivery, check for the following attributes: The skin should be creamy in colour and free from blemishes or bruises.

How do I know if meat is fresh when it arrives from a supplier?

To determine if meat is fresh upon delivery, look for these signs of freshness: (1) An even red/brown colour on all meat surfaces. (2) Moistness to the touch but not slimy.

What temperature should frozen deliveries be when they arrive?

Frozen deliveries should arrive at a temperature of -18°C or colder, up to a maximum of -15°C.

How do I know if fish is fresh when it arrives from a supplier?

To determine the freshness of fish upon delivery, look for several key indicators: Bright, not sunken eyes; firm flesh with a fine layer of sea slime; red-coloured gills; scales that are difficult to remove and appear fresh, not dry; and a neutral to slightly oceanic smell without strong fishy odours. Additionally, fish can be considered fresh if it is flash-frozen immediately after catch and properly thawed, as quick freezing preserves its quality.

How do I know if vegetables are fresh when it arrives from a supplier?

To assess the freshness of vegetables delivered from a supplier, check for firmness, absence of mold, a fresh smell, and an absence of blemishes, bruising, or discolouration.

How quickly do I need to put food deliveries away?

Food deliveries should be transferred from the delivery point to storage areas within 15 minutes, including the time needed for unboxing.

Do I need to keep delivery paperwork from food suppliers?

Yes, retaining all delivery notes and invoices from your food suppliers is essential.

What should I check on tins when they arrive from a food supplier?

When receiving tins from a food supplier, inspect for these key points: (1) Ensure there is no rust on the tins, as it may indicate compromised metal integrity.

What if the food supplier sends different products than what we ordered?

When a supplier substitutes products, it is important that the changes are clearly documented in writing. Verbal notifications are not acceptable.

Can I accept food from a supplier that's close to its use-by date?

No, you should not accept deliveries that are close to their use-by dates. Ensure use-by dates have a minimum of 5 days remaining and best-before dates have at least 1 month remaining.

What if I find pest damage in a food delivery?

If you find pest damage in a food delivery, immediately reject the affected items.

Do I need to take temperatures between packages in food deliveries or can I pierce them?

You must always take temperatures between packs of food using a clean and sanitised probe. Never pierce the packaging to take a temperature as this can compromise food safety and product integrity.

If frozen food looks partially defrosted, can I still accept the food delivery?

No, you should reject any frozen deliveries that show signs of defrosting or refreezing, as they can seriously affect food quality through freezer burn when the product is refrozen.

What's the minimum use-by date we should accept on a food delivery?

For food deliveries, ensure that products have at least 5 days of usage remaining on their use-by dates.