What's the minimum use-by date we should accept on a food delivery?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to manage food safety.

When accepting food deliveries, you should ensure that products with use-by dates have a minimum of 5 days usage remaining. This gives you enough time to safely use the products before they expire while maintaining food safety standards.

Common misunderstanding: As long as the food looks and smells okay, the use-by date isn't important.

This is a misconception. Use-by dates are established for safety reasons, particularly with perishable items like dairy and meats, which can harbor harmful bacteria even if they appear fine. It is crucial to adhere to these dates to avoid potential health risks.

What about best before dates - is it the same?

No, best before dates have different requirements. For products with best before dates, you should ensure they have a minimum of 1 month remaining when accepting deliveries. This longer timeframe reflects the different nature of best before versus use-by dates.

Common misunderstanding: Best before dates are equivalent to use-by dates and indicate food safety.

Best before dates are about the quality and freshness of the product, not safety. Food past its best before date may not be at peak quality but can still be safe to consume. It's important to distinguish this from use-by dates, which are strictly for food safety.

What should I do if a delivery arrives with shorter dates than these minimums?

If products arrive with shorter dates than the minimum requirements (less than 5 days for use-by or less than 1 month for best before), you should reject those items and contact your supplier. Make sure to clearly label any rejected items as "not for consumption" and store them separately until they can be returned to the supplier. This helps maintain your food safety standards and ensures you're not accepting products that might expire too quickly.

Common misunderstanding: You can always negotiate with suppliers to accept deliveries with shorter dates if you plan to use them quickly.

While it might seem beneficial to accept products with shorter dates to avoid delays, compromising on these standards can risk food safety and regulatory compliance. It's advisable to adhere strictly to the minimum date requirements to ensure quality and safety.

UK Official Guidance

USA Official Guidance

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How do I know if poultry is fresh when it arrives from a supplier?

To ascertain the freshness of poultry upon delivery, check for the following attributes: The skin should be creamy in colour and free from blemishes or bruises.

How do I know if meat is fresh when it arrives from a supplier?

To determine if meat is fresh upon delivery, look for these signs of freshness: (1) An even red/brown colour on all meat surfaces. (2) Moistness to the touch but not slimy.

What temperature should frozen deliveries be when they arrive?

Frozen deliveries should arrive at a temperature of -18°C or colder, up to a maximum of -15°C.

How do I know if fish is fresh when it arrives from a supplier?

To determine the freshness of fish upon delivery, look for several key indicators: Bright, not sunken eyes; firm flesh with a fine layer of sea slime; red-coloured gills; scales that are difficult to remove and appear fresh, not dry; and a neutral to slightly oceanic smell without strong fishy odours. Additionally, fish can be considered fresh if it is flash-frozen immediately after catch and properly thawed, as quick freezing preserves its quality.

How do I know if vegetables are fresh when it arrives from a supplier?

To assess the freshness of vegetables delivered from a supplier, check for firmness, absence of mold, a fresh smell, and an absence of blemishes, bruising, or discolouration.

How quickly do I need to put food deliveries away?

Food deliveries should be transferred from the delivery point to storage areas within 15 minutes, including the time needed for unboxing.

What should I do if chilled food arrives above 8°C from a supplier?

If chilled food arrives above 8°C from a supplier, you must immediately reject the delivery and inform the supplier. This temperature exceeds the critical food safety limit of 8°C.

Do I need to keep delivery paperwork from food suppliers?

Yes, retaining all delivery notes and invoices from your food suppliers is essential.

What should I check on tins when they arrive from a food supplier?

When receiving tins from a food supplier, inspect for these key points: (1) Ensure there is no rust on the tins, as it may indicate compromised metal integrity.

What if the food supplier sends different products than what we ordered?

When a supplier substitutes products, it is important that the changes are clearly documented in writing. Verbal notifications are not acceptable.

Can I accept food from a supplier that's close to its use-by date?

No, you should not accept deliveries that are close to their use-by dates. Ensure use-by dates have a minimum of 5 days remaining and best-before dates have at least 1 month remaining.

What if I find pest damage in a food delivery?

If you find pest damage in a food delivery, immediately reject the affected items.

Do I need to take temperatures between packages in food deliveries or can I pierce them?

You must always take temperatures between packs of food using a clean and sanitised probe. Never pierce the packaging to take a temperature as this can compromise food safety and product integrity.

If frozen food looks partially defrosted, can I still accept the food delivery?

No, you should reject any frozen deliveries that show signs of defrosting or refreezing, as they can seriously affect food quality through freezer burn when the product is refrozen.