How do I know if meat is fresh when it arrives from a supplier?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to manage food safety.

When checking meat deliveries, there are several key signs of freshness to look for:

  • The meat should have an even red/brown color across all surfaces
  • It should feel moist but not slimy
  • There shouldn't be any strong odors
  • The fat should be creamy white (not yellow) and have clear marbling
  • The meat shouldn't feel dry to touch

Remember to check the temperature too - it should be below 5°C (and never above 8°C) when it arrives.

Common misunderstanding: If meat is vacuum-sealed, it does not matter if it has a slight odour when you open it.

While vacuum-sealing can help preserve meat, it should not have a strong or unpleasant odour when the package is opened. Such smells can indicate spoilage due to anaerobic bacteria growth. Always ensure the odour is mild and typical of fresh meat.

Common misunderstanding: Meat that appears brown has gone bad.

Brown coloration in meat does not automatically indicate spoilage. It can result from oxidation, a natural reaction when myoglobin in the meat is exposed to oxygen. However, it's important to assess other freshness indicators such as smell, texture, and temperature to determine quality.

What should I do if I notice any issues with meat deliveries?

If you spot any problems with meat deliveries, you should:

  • Reject the delivery immediately
  • Contact the supplier right away
  • If you've already accepted the delivery but then notice issues, label it clearly as "not for consumption"
  • Store rejected items separately so they don't risk contaminating other products
  • Keep all documentation of the rejection for your records in the Pilla Task

Common misunderstanding: You should always accept a delivery and sort out issues with the supplier later.

Accepting a delivery with noticeable issues can complicate the process of addressing any complaints with the supplier. It's crucial to reject any suspicious deliveries immediately to avoid health risks and financial loss. Documenting the issues and contacting the supplier promptly is essential for resolution.

Common misunderstanding: Once a meat delivery is rejected, it cannot affect your other products.

Even rejected meat can pose a contamination risk if not handled properly. It is vital to store rejected items separately to prevent cross-contamination with other products. Ensuring a safe storage protocol is critical in maintaining overall product safety.

UK Official Guidance

USA Official Guidance

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How do I know if poultry is fresh when it arrives from a supplier?

To ascertain the freshness of poultry upon delivery, check for the following attributes: The skin should be creamy in colour and free from blemishes or bruises.

What temperature should frozen deliveries be when they arrive?

Frozen deliveries should arrive at a temperature of -18°C or colder, up to a maximum of -15°C.

How do I know if fish is fresh when it arrives from a supplier?

To determine the freshness of fish upon delivery, look for several key indicators: Bright, not sunken eyes; firm flesh with a fine layer of sea slime; red-coloured gills; scales that are difficult to remove and appear fresh, not dry; and a neutral to slightly oceanic smell without strong fishy odours. Additionally, fish can be considered fresh if it is flash-frozen immediately after catch and properly thawed, as quick freezing preserves its quality.

How do I know if vegetables are fresh when it arrives from a supplier?

To assess the freshness of vegetables delivered from a supplier, check for firmness, absence of mold, a fresh smell, and an absence of blemishes, bruising, or discolouration.

How quickly do I need to put food deliveries away?

Food deliveries should be transferred from the delivery point to storage areas within 15 minutes, including the time needed for unboxing.

What should I do if chilled food arrives above 8°C from a supplier?

If chilled food arrives above 8°C from a supplier, you must immediately reject the delivery and inform the supplier. This temperature exceeds the critical food safety limit of 8°C.

Do I need to keep delivery paperwork from food suppliers?

Yes, retaining all delivery notes and invoices from your food suppliers is essential.

What should I check on tins when they arrive from a food supplier?

When receiving tins from a food supplier, inspect for these key points: (1) Ensure there is no rust on the tins, as it may indicate compromised metal integrity.

What if the food supplier sends different products than what we ordered?

When a supplier substitutes products, it is important that the changes are clearly documented in writing. Verbal notifications are not acceptable.

Can I accept food from a supplier that's close to its use-by date?

No, you should not accept deliveries that are close to their use-by dates. Ensure use-by dates have a minimum of 5 days remaining and best-before dates have at least 1 month remaining.

What if I find pest damage in a food delivery?

If you find pest damage in a food delivery, immediately reject the affected items.

Do I need to take temperatures between packages in food deliveries or can I pierce them?

You must always take temperatures between packs of food using a clean and sanitised probe. Never pierce the packaging to take a temperature as this can compromise food safety and product integrity.

If frozen food looks partially defrosted, can I still accept the food delivery?

No, you should reject any frozen deliveries that show signs of defrosting or refreezing, as they can seriously affect food quality through freezer burn when the product is refrozen.

What's the minimum use-by date we should accept on a food delivery?

For food deliveries, ensure that products have at least 5 days of usage remaining on their use-by dates.