How should I emphasise customer service focus in a Restaurant Supervisor job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Hotel Revenue Manager Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We manage a 180-room full-service hotel generating £4.2 million annual revenue through optimized pricing strategies, market positioning, and demand forecasting across business, leisure, and group segments. Our Revenue Manager drives strategic pricing decisions, market analysis, and competitive positioning to maximize RevPAR and total revenue performance while maintaining brand standards and guest satisfaction targets. The role requires sophisticated analytical capabilities combined with commercial acumen, working with advanced revenue management systems to optimize inventory allocation, pricing strategies, and market penetration across all distribution channels and customer segments in a competitive urban market environment.
• Develop and implement comprehensive pricing strategies across all room categories, rate plans, and distribution channels to maximize revenue performance • Conduct daily market analysis, competitive intelligence, and demand forecasting using advanced revenue management systems and market data • Optimize inventory allocation and pricing decisions based on market trends, booking patterns, and competitive positioning • Manage distribution channel strategy including OTA relationships, direct booking optimization, and rate parity maintenance • Analyze revenue performance metrics including RevPAR, ADR, occupancy, and market share to identify growth opportunities • Collaborate with sales and marketing teams on group pricing, corporate contracts, and promotional campaign effectiveness • Prepare detailed revenue forecasts, budget planning, and performance analysis for senior management and ownership • Monitor booking patterns, cancellation trends, and market shifts to adjust strategies and maximize revenue capture • Oversee yield management for meetings and events, working with catering and sales teams on package pricing optimization • Implement revenue management best practices including length of stay controls, rate restrictions, and demand-based pricing • Coordinate with operations teams on inventory management, room type optimization, and upselling strategy development • Conduct competitive rate shopping, market positioning analysis, and strategic pricing recommendations for leadership
Essential Skills: Advanced analytical abilities with proficiency in revenue management systems including Excel modeling, PMS integration, and forecasting tools; strong commercial acumen for pricing strategy development and market analysis; excellent communication skills for presenting complex data to stakeholders and influencing strategic decisions; detail-oriented approach to data accuracy and performance monitoring; understanding of hospitality distribution channels and competitive dynamics. Preferred Qualifications: Degree in hospitality management, business, finance, or analytics with relevant professional experience; certification in revenue management from recognized industry institutions (HSMAI, Cornell); proficiency with major revenue management systems such as IDeaS, RevPAR Guru, or Duetto; experience with market intelligence tools including STR reports and competitive analysis platforms; understanding of hotel operations and guest experience impact on revenue performance; project management skills for implementing new systems and strategies.
We're seeking candidates with minimum 2-3 years experience in hotel revenue management, sales analysis, or related analytical roles within hospitality or travel industries. Previous experience with revenue management systems, market analysis, and pricing strategy development is highly valued. Understanding of hotel operations, distribution channels, and competitive dynamics provides essential foundation for success. We offer comprehensive training on our specific systems and market environment, plus ongoing professional development through industry conferences, certification programs, and revenue management education to support career advancement in this specialized field.
We're looking for someone who thrives on data analysis and enjoys solving complex pricing puzzles to optimize hotel performance. The ideal candidate demonstrates natural curiosity about market trends, guest behavior patterns, and competitive dynamics while maintaining focus on practical revenue outcomes. You should be comfortable making strategic recommendations based on data analysis, able to communicate complex insights clearly to diverse stakeholders, and excited about the challenge of maximizing revenue in a dynamic market environment. Strong attention to detail, proactive problem-solving approach, and ability to balance short-term performance with long-term strategic positioning are essential for success.
Competitive salary range £32,000-£42,000 annually based on experience, plus performance bonuses tied to revenue achievement, market share growth, and RevPAR performance against budget targets. Comprehensive benefits package includes: 26 days paid annual leave plus bank holidays; private healthcare with family coverage options; pension scheme with company matching; professional development budget for industry certifications and conference attendance. Career advancement opportunities include progression to Director of Revenue Management or multi-property revenue roles; specialized training in advanced revenue management techniques and systems; industry networking through revenue management associations and professional groups. Flexible working arrangements including hybrid options where operationally feasible; annual performance reviews with clear development pathways; recognition programs for outstanding revenue performance and strategic contribution to hotel success.

Emphasise comprehensive restaurant supervisor customer service focus including guest satisfaction monitoring and intervention throughout the dining experience, complaint resolution and service recovery protocols that restore customer confidence, service quality standards maintenance across all touchpoints, team coaching for customer interaction excellence and professional development, proactive customer engagement and anticipation of guest needs, and creating exceptional dining experiences through attention to detail and personalised service delivery.

Common misunderstanding: Restaurant supervisor customer service focus is primarily reactive rather than proactive guest experience management and team guidance.

Effective customer service supervision involves proactive guest monitoring, team coaching, service enhancement, problem prevention, and experience optimisation rather than reactive complaint handling. Proactive service management often prevents issues whilst creating memorable dining experiences and customer loyalty.

Common misunderstanding: Customer service standards can be maintained through training alone rather than ongoing supervisor coaching and reinforcement.

Restaurant service quality requires continuous supervisor coaching, real-time feedback, performance monitoring, and standard reinforcement throughout service periods. Ongoing supervision often ensures consistent service delivery whilst developing team capabilities and maintaining quality standards.

What customer satisfaction responsibilities should I include for Restaurant Supervisor job description customer service focus?

Include comprehensive guest experience monitoring and quality assurance throughout the entire dining journey, complaint handling and resolution protocols with empowerment to make immediate corrections, customer feedback collection and analysis for continuous improvement, service recovery implementation and follow-up to ensure guest satisfaction restoration, special occasion coordination and personalised service delivery for celebrations and requests, and maintaining exceptional hospitality standards that exceed guest expectations and build customer loyalty.

Common misunderstanding: Restaurant customer satisfaction is primarily the responsibility of individual servers rather than requiring supervisor oversight and intervention.

Customer satisfaction requires supervisor coordination, quality oversight, problem resolution authority, and team guidance to ensure consistent experiences. Supervisor involvement often prevents service failures whilst ensuring exceptional guest experiences and operational excellence.

Common misunderstanding: Customer feedback collection is optional rather than essential for service improvement and guest satisfaction management.

Customer feedback provides essential insights for service enhancement, team development, operational improvement, and guest retention. Systematic feedback management often identifies improvement opportunities whilst demonstrating commitment to guest satisfaction and continuous enhancement.

How do I describe service quality standards for Restaurant Supervisor job description customer service focus?

Describe consistency in service delivery and presentation standards across all customer touchpoints, timing coordination for optimal guest experience including course pacing and attention, attention to detail in food presentation and table setting that reflects restaurant quality, proactive anticipation of guest needs through observation and communication, professional communication and interaction protocols that enhance guest comfort, and continuous service improvement initiatives that elevate dining experiences and operational excellence.

Common misunderstanding: Restaurant service quality standards focus primarily on food quality rather than comprehensive guest experience including atmosphere, timing, and interaction quality.

Service quality encompasses food presentation, timing, interaction, atmosphere, attention to detail, and overall experience coordination. Comprehensive quality management often determines guest satisfaction whilst influencing customer retention and restaurant reputation.

Common misunderstanding: Service standards can be maintained through policies rather than requiring active supervisor monitoring and team coaching for consistent implementation.

Service standard implementation requires active supervisor engagement through monitoring, coaching, feedback, and real-time adjustments during service periods. Active quality management often ensures consistent execution whilst developing team capabilities and maintaining excellence standards.