What performance expectations should I outline in a Kitchen porter job description?

Date modified: 29th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Restaurant Host Interview Template

This interview template provides a structured approach to interviewing restaurant host candidates. Use this guide to conduct consistent, fair interviews and objectively score responses. Use weighted scoring to get an accurate overall assessment - score each area 1-5, then calculate your final weighted score using the formula provided.

Review candidate's CV and customer service experience
Prepare interview room with professional setup
Have scoring sheets, pen, and water available
Ensure interview will not be interrupted for 40 minutes
Review reservation system and seating chart basics
Prepare scenarios for greeting and seating assessment
Answer here
5 - Excellent: Extensive customer service experience with clear hospitality passion
4 - Good: Good customer service background with relevant examples
3 - Average: Some customer service experience with basic hospitality understanding
2 - Below Average: Limited customer service experience
1 - Poor: No relevant customer service experience or poor attitude
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5 - Excellent: Excellent problem-solving with multiple solutions and strong empathy
4 - Good: Good problem-solving approach with professional guest handling
3 - Average: Basic problem-solving with adequate guest interaction
2 - Below Average: Limited problem-solving or poor guest relations approach
1 - Poor: Cannot handle difficult guest situations appropriately
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5 - Excellent: Excellent organizational skills with clear multitasking strategies
4 - Good: Good organizational approach with effective multitasking abilities
3 - Average: Basic organizational skills with adequate multitasking
2 - Below Average: Limited organizational skills or poor multitasking ability
1 - Poor: Cannot handle multiple tasks or organize guest flow effectively
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5 - Excellent: Strong technology experience with confidence in learning reservation systems
4 - Good: Good technology skills with willingness to learn new systems
3 - Average: Basic technology skills but shows willingness to learn
2 - Below Average: Limited technology experience or reluctance to learn
1 - Poor: Poor technology skills unsuitable for host responsibilities
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5 - Excellent: Excellent understanding of hospitality with strong personal presentation
4 - Good: Good hospitality awareness with professional presentation
3 - Average: Basic hospitality understanding with adequate presentation
2 - Below Average: Limited hospitality awareness or poor presentation
1 - Poor: No understanding of hospitality excellence or unprofessional presentation
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5 - Excellent: Strong teamwork example with excellent communication during pressure
4 - Good: Good teamwork skills with effective communication abilities
3 - Average: Basic teamwork skills with adequate communication
2 - Below Average: Limited teamwork experience or poor communication
1 - Poor: Cannot work effectively in team environment
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5 - Excellent: Fully flexible with complete availability for restaurant hours
4 - Good: Good flexibility with minor scheduling preferences
3 - Average: Generally flexible but some scheduling limitations
2 - Below Average: Limited flexibility or unrealistic scheduling expectations
1 - Poor: Cannot work required shifts or very inflexible scheduling
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5 - Excellent: Professional phone manner, offers alternatives, excellent customer service
4 - Good: Good phone skills with helpful alternative suggestions
3 - Average: Basic phone professionalism with adequate service
2 - Below Average: Poor phone manner or limited solution offering
1 - Poor: Unprofessional phone skills or no customer service approach
Presents professionally with friendly, welcoming personality
Demonstrates excellent verbal communication and phone manner
Shows attention to detail and accuracy in handling reservations
Expresses genuine interest in creating positive guest experiences
Exhibits calm demeanor and ability to handle pressure gracefully
Indicates availability that matches our service hours including evenings/weekends
Asks thoughtful questions about guest service standards and restaurant culture

Weighted scoring: Rate each area 1-5, then multiply by the decimal shown (40% = 0.40). Example: If Guest Service = 4, then 4 x 0.40 = 1.6. Add all results for your final score. Maximum possible score is 5.0.

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Strong Hire - Offer position immediately
Hire - Good candidate, offer position
Maybe - Conduct second interview or guest interaction assessment
Probably Not - Significant concerns, unlikely to hire
Do Not Hire - Not suitable for this role

Outline comprehensive kitchen porter performance expectations including cleaning quality standards and hygiene compliance ensuring food safety and regulatory adherence, efficiency targets for dishwashing and kitchen maintenance supporting operational flow and productivity, teamwork measures and collaborative support promoting workplace harmony and operational effectiveness, punctuality and reliability requirements ensuring consistent staffing and operational continuity, continuous improvement and learning objectives supporting professional development and skill advancement, and safety compliance and professional behaviour standards maintaining workplace safety and regulatory compliance.

Common misunderstanding: Kitchen porter performance expectations should focus on speed rather than quality standards that ensure food safety whilst supporting operational effectiveness and professional development.

Kitchen porter performance emphasises quality cleaning, safety compliance, teamwork, and professional development rather than speed alone. Quality standards often determine operational success whilst ensuring food safety and building career foundation through comprehensive skill development.

Common misunderstanding: Performance measures are punitive standards rather than development framework that supports improvement whilst ensuring operational effectiveness and career advancement opportunities.

Performance expectations provide development framework, improvement guidance, recognition criteria, and advancement preparation whilst ensuring operational standards. Clear expectations often support success whilst providing professional development and career progression opportunities.

How should I define quality standards for Kitchen porter job description performance measures?

Define thorough cleaning standards and sanitation compliance ensuring food safety and regulatory adherence through systematic approach, efficient dishwashing and equipment care maintaining operational flow and equipment longevity, organised workspace maintenance and supply management supporting kitchen efficiency and coordination, timely task completion and operational support ensuring service continuity and team effectiveness, health and safety adherence and regulatory compliance protecting employees and customers, and consistent performance and reliability standards ensuring predictable operations and professional contribution.

Common misunderstanding: Quality standards create pressure rather than clear guidance that supports success whilst ensuring food safety and operational effectiveness in kitchen environments.

Quality standards provide clear guidance, success framework, safety assurance, and professional development whilst eliminating confusion about expectations. Defined standards often improve performance whilst ensuring consistent results and career advancement preparation.

Common misunderstanding: Cleaning thoroughness is time-consuming inefficiency rather than essential standard that ensures food safety whilst building professional competence and operational reliability.

Cleaning thoroughness ensures food safety, prevents health risks, maintains equipment condition, and builds professional competence whilst supporting operational reliability. Quality cleaning often saves time whilst ensuring regulatory compliance and operational effectiveness.

What teamwork expectations should I emphasise for Kitchen porter job description performance?

Emphasise collaborative support and positive attitude that enhance kitchen operations and team effectiveness, effective communication and professional behaviour maintaining workplace harmony and operational coordination, willingness to assist colleagues during busy periods supporting team success and operational continuity, constructive response to feedback and guidance demonstrating learning commitment and professional development, alignment with team goals and establishment values ensuring cultural consistency and operational harmony, and contribution to positive workplace culture and operational success through supportive behaviour and professional commitment.

Common misunderstanding: Teamwork expectations are interpersonal requirements rather than operational necessities that ensure kitchen efficiency whilst supporting professional development and workplace effectiveness.

Teamwork expectations ensure operational efficiency, workplace harmony, communication effectiveness, and professional development whilst supporting kitchen success. Strong teamwork often determines operational outcomes whilst ensuring positive environment and career advancement opportunities.

Common misunderstanding: Feedback reception is criticism tolerance rather than learning opportunity that enhances performance whilst supporting career development and professional growth.

Feedback reception provides learning opportunity, performance enhancement, skill development, and career advancement whilst building professional competence. Quality feedback often accelerates development whilst ensuring improvement and operational effectiveness.

Common misunderstanding: Professional behaviour is formal conduct rather than respectful interaction that ensures workplace harmony whilst supporting team effectiveness and operational success.

Professional behaviour involves respectful interaction, reliable contribution, positive attitude, and collaborative support that ensure workplace harmony and operational success. Professional conduct often improves team effectiveness whilst ensuring positive environment and career development opportunities.

Common misunderstanding: Collaborative support creates additional workload rather than team effectiveness that improves operations whilst building workplace relationships and professional competence.

Collaborative support improves operations, builds workplace relationships, enhances team effectiveness, and develops professional competence whilst ensuring operational success. Team collaboration often reduces individual workload whilst ensuring comprehensive support and operational excellence.