Evaluate technology strategy leadership, digital transformation oversight, hospitality technology excellence, and technology management capability whilst focusing on technology leadership rather than technology operation. Assess sophisticated technology management that drives digital success and operational innovation.
Common misunderstanding: Testing technical skills instead of technology leadership
Many hiring managers test whether candidates can use specific software or systems rather than testing their ability to lead technology strategy and guide digital transformation. Hotel General Managers need to oversee technology decisions, not operate systems themselves.
Let's say you are interviewing for a Hotel General Manager position. Instead of asking "Can you use our property management system?" ask "How would you evaluate and lead the decision to upgrade our technology systems when department heads have different priorities and budget constraints?" This tests strategic technology leadership.
Common misunderstanding: Assuming tech-savvy individuals make good technology leaders
Some managers think that candidates who are comfortable with technology will automatically be good at leading digital initiatives. But personal technical skills don't translate to strategic technology leadership and executive oversight.
Let's say you are comparing Hotel General Manager candidates. One can quickly learn new software. Another successfully led a hotel-wide technology upgrade involving staff training, system integration, and change management. The second candidate shows the strategic leadership your hotel needs for technology decisions.
Essential competencies include technology strategy leadership, digital transformation oversight, hospitality technology excellence, and technology management capability whilst valuing technology leadership over technology operation. Focus on competencies that predict digital success and operational innovation.
Common misunderstanding: Focusing on current technology knowledge rather than strategic thinking
Hiring managers often test knowledge of current systems instead of assessing strategic thinking about technology decisions. Technology changes rapidly, so you need leaders who can guide digital strategy, not just those who know today's systems.
Let's say you are testing a Hotel General Manager candidate. Instead of asking about specific software experience, present strategic scenarios: "Our guest satisfaction scores show technology-related complaints are increasing. How would you assess this issue and lead improvements across multiple departments?" This tests strategic technology leadership.
Common misunderstanding: Not testing ability to coordinate technology decisions across departments
Some managers don't test whether candidates can coordinate technology decisions between departments with different needs and priorities. Hotel General Managers must guide strategic technology choices that affect the entire hotel operation.
Let's say you are interviewing a Hotel General Manager candidate. Ask "Your front desk wants new check-in technology, housekeeping needs mobile scheduling systems, and restaurants want upgraded POS systems, but you can only fund one this year. How do you lead this decision?" This tests their ability to coordinate strategic technology choices.
Present technology scenarios requiring strategy leadership, digital transformation oversight, hospitality technology excellence, and technology management whilst testing technology leadership and digital management skills. Assess technology sophistication and strategic capability.
Common misunderstanding: Using basic technology questions for complex strategic roles
Hiring managers often ask simple technology questions that don't test the complex strategic leadership Hotel General Managers need for digital initiatives. Basic questions don't reveal who can guide sophisticated technology decisions.
Let's say you are testing a Hotel General Manager candidate. Instead of asking "What technology have you used?" present complex scenarios: "Your hotel needs to implement contactless service technology, but this requires staff retraining, guest education, and integration with existing systems. How do you lead this transformation?" This tests real technology leadership.
Common misunderstanding: Avoiding technology discussions because they seem too technical
Some managers avoid technology assessment because they feel it's too technical or complex. But Hotel General Managers handle technology decisions daily, so you need to test their ability to lead digital strategy and transformation.
Let's say you are interviewing for a Hotel General Manager position. Don't avoid asking about technology leadership: "How would you guide the decision about implementing AI-powered guest services when some staff are concerned about job security and others are excited about efficiency gains?" These questions test the strategic leadership your hotel needs for technology decisions.