Evaluate strategic decision leadership, executive judgement oversight, business decision excellence, and hospitality decision strategy whilst focusing on decision leadership rather than decision execution. Assess sophisticated decision management that drives strategic success and business excellence.
Common misunderstanding: Testing how fast decisions are made instead of leadership quality
Many hiring managers focus on how quickly someone can make decisions rather than testing if they can lead strategic decision-making processes. Hotel General Managers need to guide executive teams through complex choices, not just make quick individual decisions.
Let's say you are interviewing for a Hotel General Manager position. Instead of asking "How do you make decisions quickly?" ask "Walk me through how you would lead your executive team to decide whether to renovate the lobby or add more guest rooms with a limited budget." This tests their ability to facilitate strategic decision-making.
Common misunderstanding: Thinking individual decisions equal leadership skills
Some managers assume that someone who makes good personal decisions will be good at leading executive decision-making. But Hotel General Managers need to coordinate complex choices involving multiple departments and senior managers.
Let's say you are comparing Hotel General Manager candidates. One can quickly decide which supplier to use. Another can successfully facilitate a board meeting where executives choose between three major strategic directions. The second candidate shows the executive leadership your hotel needs.
Essential competencies include strategic decision leadership, executive judgement oversight, business decision excellence, and hospitality decision strategy whilst valuing decision leadership over decision execution. Focus on competencies that predict strategic success and business excellence.
Common misunderstanding: Focusing on simple choices rather than strategic complexity
Hiring managers often test candidates on straightforward decisions instead of checking if they can handle the complex strategic choices Hotel General Managers face. Simple decisions don't show if someone can balance competing business priorities.
Let's say you are testing a Hotel General Manager candidate. Instead of asking about routine operational choices, present a scenario: "Your marketing director wants to target younger guests, but your food & beverage manager says this conflicts with your current fine dining concept. How do you lead the decision-making process?" This tests strategic leadership.
Common misunderstanding: Not testing ability to coordinate executive decision-making
Some managers don't test if candidates can coordinate decision-making between senior managers with different priorities. Hotel General Managers must guide executives through complex strategic choices that affect the whole hotel.
Let's say you are interviewing a Hotel General Manager candidate. Test their coordination skills by asking "Your head of housekeeping wants to reduce cleaning time, your guest services manager wants longer cleaning for quality, and your revenue manager wants faster room turnover. How do you lead this decision?" This shows if they can manage executive-level coordination.
Present decision scenarios requiring strategic leadership, executive judgement oversight, business decision excellence, and hospitality decision strategy whilst testing decision leadership and judgement management skills. Assess decision sophistication and strategic capability.
Common misunderstanding: Using easy scenarios instead of complex leadership challenges
Hiring managers often present simple decision scenarios that don't test the complex leadership challenges Hotel General Managers face. Basic scenarios don't show if someone can guide executive teams through strategic choices.
Let's say you are testing a Hotel General Manager candidate. Instead of asking "How would you handle a guest complaint?" present a complex scenario: "A major corporate client threatens to cancel their annual conference because they want exclusive restaurant access, but this conflicts with your hotel's other guest commitments. How do you lead the decision-making process?" This tests real strategic leadership.
Common misunderstanding: Avoiding challenging decisions that test real leadership
Some managers avoid presenting difficult decision scenarios because they worry about being too tough. But Hotel General Managers handle complex strategic choices daily, so you need to test if candidates can lead these processes.
Let's say you are interviewing for a Hotel General Manager position. Don't hesitate to ask about difficult situations like "How would you lead the decision about whether to close your spa for renovation during peak season when it generates 20% of revenue but needs urgent updates?" These scenarios reveal if candidates have the strategic leadership your hotel requires.