How do I ensure the Barista job description fits our style of coffee service?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to create and record job descriptions.

Barista Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a specialty coffee shop serving 300+ customers daily with focus on artisan coffee, fresh pastries, and exceptional customer experiences in a welcoming neighborhood setting. Our Baristas are central to our coffee culture, crafting expertly prepared espresso drinks while providing friendly hospitality, detailed coffee knowledge, and efficient service that creates loyal customers and memorable café experiences. The atmosphere balances professional coffee craft with relaxed community feel, serving diverse clientele from morning commuters to afternoon students and weekend families, requiring adaptability, technical skill, and genuine passion for coffee excellence.
• Prepare and serve high-quality espresso drinks including lattes, cappuccinos, americanos, and specialty beverages according to established recipes and standards • Operate espresso machines, grinders, and brewing equipment with precision to ensure consistent extraction and optimal flavor profiles • Provide knowledgeable recommendations on coffee selections, brewing methods, and flavor profiles based on customer preferences • Maintain comprehensive understanding of coffee origins, processing methods, and tasting notes for menu education and customer engagement • Handle cash and card transactions accurately using POS system while managing efficient order flow during peak periods • Prepare fresh food items including pastries, sandwiches, and light meals while maintaining food safety and presentation standards • Maintain coffee bar cleanliness including equipment maintenance, surface sanitizing, and proper milk steaming techniques • Manage inventory including coffee bean rotation, supply monitoring, and daily preparation of syrups and specialty ingredients • Engage with customers professionally, creating welcoming atmosphere through friendly conversation and attentive service • Handle customer feedback and special requests with positivity while escalating complex issues to management • Complete opening duties including equipment setup, coffee grinding, and station preparation for service • Execute closing responsibilities including deep cleaning, cash reconciliation, and equipment shutdown procedures
Essential Skills: Proficiency with espresso machine operation, milk steaming, and latte art techniques; strong customer service abilities with friendly, engaging communication style; attention to detail for coffee preparation accuracy and consistency; efficient multitasking during busy periods while maintaining quality standards; cash handling accuracy and POS system competency; physical stamina for extended standing and repetitive motions; team collaboration skills for coordinating with other staff. Preferred Qualifications: Previous barista experience in specialty coffee shops or cafés; formal coffee training or certification from recognized institutions; knowledge of coffee origins, processing methods, and brewing techniques; experience with various brewing methods including pour-over, French press, and cold brew; food safety certification and understanding of hygiene protocols; multilingual capabilities for diverse customer demographics; passion for coffee culture and continuous learning.
We welcome both experienced baristas and coffee enthusiasts eager to develop their skills in specialty coffee preparation. While previous coffee shop experience is valuable, we prioritize passion for coffee, positive attitude, and willingness to learn over extensive background. Comprehensive training covers espresso techniques, milk steaming, latte art, coffee knowledge, and customer service standards, with experienced baristas providing mentorship and hands-on guidance. Ongoing development opportunities include advanced coffee education, brewing workshops, and potential progression to senior barista or shift supervisor roles for dedicated team members.
We're seeking someone who genuinely enjoys coffee craft and connecting with customers while maintaining efficiency and quality during busy periods. The ideal candidate demonstrates natural warmth and friendliness, stays calm and organized under pressure, and takes pride in creating excellent coffee experiences for every customer. You should be detail-oriented with strong work ethic, able to learn and remember customer preferences, and excited about sharing coffee knowledge and recommendations. Reliability, punctuality, and positive team attitude are essential for success in our community-focused café environment.
Competitive hourly rate of £10.50-£13.00 based on experience, plus tips distribution and performance incentives (typically £15-30 per shift depending on service period). Comprehensive benefits package includes: staff beverages and meals during shifts; 24 days paid annual leave plus bank holidays; flexible scheduling accommodating work-life balance and study commitments; staff discounts on coffee and retail products. Professional development opportunities include advanced coffee training and certification programs; latte art workshops and brewing technique education; clear progression pathways to senior barista, shift supervisor, and management roles; participation in coffee competitions and industry events. Additional benefits include free coffee education and tasting sessions; access to specialty coffee events and workshops; recognition programs for outstanding customer service and coffee quality; supportive team environment with regular skills development and product knowledge training.

Start by clearly defining your café's service style, pace, and values in the job description. This helps potential candidates understand what to expect and ensures they match your specific needs. Include details about the type of coffee service (e.g., fast-paced takeaway, sit-down café), the average number of coffees made per day, and any special practices like seasonal bean rotations or waste reduction efforts.

Common misunderstanding: All barista job descriptions are similar, so a generic template will suffice.

Each coffee service style has unique demands and expectations. A generic template might not capture the specific qualities and skills needed for your café's operation. Tailoring the job description to reflect your actual service style attracts candidates who are a better fit.

Common misunderstanding: Detailed descriptions scare away potential applicants.

While too much detail can be overwhelming, the right amount ensures that applicants are well-informed about the role. This clarity can actually attract more qualified candidates who are confident in meeting your specific expectations.

What changes if we run a specialty coffee bar versus a high-volume café?

If you run a specialty coffee bar, your job description should focus on skills like precision in coffee making, knowledge of various beans and brew methods, and a more personalised customer service approach. For a high-volume café, emphasize the ability to maintain quality and speed, manage a busy environment, and handle multiple orders efficiently.

Common misunderstanding: The skills required for specialty and high-volume coffee bars are the same.

While both types of coffee bars require foundational barista skills, a specialty coffee bar often demands a deeper understanding of coffee science and customer engagement, whereas a high-volume café prioritises speed and consistency under pressure.

Common misunderstanding: A barista can easily switch between specialty and high-volume environments without additional training.

Switching service styles can be challenging without proper training. Specialty coffee bars often require more detailed brewing techniques and customer interaction, which might not be as prioritised in high-volume settings.

How specific should I be when describing equipment and prep duties?

Be as specific as possible about the equipment your baristas will use and their prep duties. This helps candidates assess if they have the relevant experience or interest in learning your systems. Mention the type of espresso machines, grinders, and any special brewing equipment. Also, detail the opening, service, and closing tasks they are expected to perform.

Common misunderstanding: General descriptions of duties and equipment are adequate.

Vague descriptions can lead to mismatches in employee expectations and actual job requirements. Specific details help in attracting candidates who are truly capable and enthusiastic about the role.

Common misunderstanding: Detailed equipment knowledge is not necessary for a barista.

Understanding the specific equipment used in your café is crucial for maintaining the quality and consistency of the coffee served. Candidates familiar with your type of equipment are likely to perform better and adapt more quickly.