What does a typical week look like for an EHO?

Date modified: 1st April 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.
Hospitality industry guidance and best practices

A typical week for an Environmental Health Officer (EHO) is diverse and can change quickly. They might start the week inspecting restaurants, cafes, or food manufacturers, and end it dealing with complaints or administrative tasks. No two weeks are the same, which keeps the role interesting and challenging.

Common misunderstanding: EHOs only inspect restaurants and takeaways.

While restaurants and takeaways are a big part of their job, EHOs inspect a wide range of food premises, including hospitals, schools, and even home bakers. Their role is extensive and covers any operation that handles food.

Common misunderstanding: EHOs spend most of their time in the office.

Although there is some administrative work, EHOs spend a significant amount of time in the field, inspecting premises, investigating complaints, and sometimes even collaborating with other agencies.

What kind of complaints do EHOs investigate?

EHOs handle a variety of complaints ranging from food poisoning allegations to concerns about food safety practices like the presence of pests or mouldy foods in establishments. These complaints can lead to investigations which might involve visiting the business, collecting samples, and even working with other organisations if needed.

Common misunderstanding: EHOs only deal with severe food poisoning cases.

While food poisoning is a serious concern, EHOs investigate any complaint that relates to food safety and hygiene. This includes minor issues that can potentially escalate if not addressed promptly.

Common misunderstanding: All complaints lead to penalties for the businesses.

Not all investigations lead to penalties. Sometimes, the role of an EHO is to provide guidance and help businesses improve their practices to comply with food safety laws.

What types of premises are EHOs responsible for inspecting?

EHOs are tasked with inspecting a wide array of premises that handle food. This includes restaurants, cafes, takeaways, hotels, hospitals, schools, care homes, nurseries, food manufacturers, and even home-based food businesses.

Common misunderstanding: EHOs only inspect places that prepare food.

EHOs inspect any premises involved in any stage of food handling, not just preparation. This includes storage and distribution centers as well.

Common misunderstanding: Smaller or less visible businesses like home bakers are not inspected by EHOs.

Home-based businesses are indeed inspected by EHOs to ensure they meet the same standards of food safety as larger commercial operations.

UK Official Guidance