What are typical wine service responsibilities in a sommelier job description?

Date modified: 1st June 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.
Professional hospitality job roles and responsibilities

In a sommelier's job, the main responsibilities include selecting and purchasing wines, managing the wine cellar, and ensuring wines are served correctly. They also create wine lists that complement the menu, advise guests on the best wine pairings, and sometimes even conduct wine tastings or training sessions for other staff members.

Common misunderstanding: Sommeliers only need to know about wines.

While deep wine knowledge is essential, sommeliers also need to manage inventory, understand proper storage, and be skilled in customer service. They play a crucial role in enhancing the dining experience, not just through wine but through their interaction with guests.

Common misunderstanding: A sommelier’s job is the same in all types of dining establishments.

The role of a sommelier can vary significantly depending on the type of establishment. In high-end venues, they might focus more on curating a unique wine list and personalized guest interactions, while in more casual settings, the focus might be on a broader, more accessible wine selection.

Why should guest interaction be emphasised in sommelier roles?

Effective guest interaction is crucial in sommelier roles because it enhances the dining experience, helps in understanding guest preferences, and builds a rapport that can contribute to customer loyalty and repeat business. A sommelier who interacts well with guests can make them feel valued and appreciated, turning a simple meal into a memorable experience.

Common misunderstanding: Sommeliers should only speak when spoken to.

Proactive engagement is key. Sommeliers should feel encouraged to initiate conversations about wine choices, offering insights and sharing stories about the wines that might interest the guests, thereby enriching their dining experience.

Common misunderstanding: All guests have the same level of interest in discussing wines.

Sommeliers need to read the table and understand the level of interest guests have in wine. Some guests may appreciate detailed discussions and recommendations, while others may prefer a more straightforward approach. Tailoring the interaction to the guest's interest level is a skill that sommeliers must develop.

How do wine service tasks differ between fine dining and casual settings?

In fine dining settings, wine service tasks often involve a more detailed approach, including the presentation and decanting of wine, detailed knowledge about wine origins, and sophisticated pairing with high-end cuisine. In contrast, casual dining settings might focus on a more straightforward, accessible approach to wine service, such as recommending popular or local wines that are more budget-friendly and generally pleasing without extensive backstory.

Common misunderstanding: Fine dining sommeliers don’t need to be aware of budget-friendly wines.

Even in fine dining, understanding a range of wines, including those that offer value for money, is important. Guests appreciate recommendations that consider both quality and budget.

Common misunderstanding: Casual dining settings don’t require skilled sommeliers.

Even in a casual setting, a skilled sommelier can significantly enhance the guest experience by helping them discover new wines or selecting the perfect wine to complement their meal, thus elevating the overall dining experience.