How do I define the pre-service responsibilities in a Waiter/Waitress job description?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.

Waiter Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a contemporary casual dining restaurant serving 140 covers daily with emphasis on fresh, seasonal cuisine and exceptional guest experiences. Our waiters are the heart of our service delivery, creating memorable dining moments through professional hospitality, detailed menu knowledge, and seamless coordination with our kitchen brigade. The atmosphere balances relaxed comfort with attentive service, welcoming diverse guests from intimate date nights to family celebrations and business meetings. Our service philosophy centers on genuine warmth, efficiency, and anticipating guest needs while maintaining the energy and precision required during busy service periods.
• Welcome guests warmly and guide them to tables, ensuring comfortable seating and immediate attention to their needs • Take comprehensive food and beverage orders with attention to dietary requirements, allergies, and special requests • Provide expert menu recommendations based on guest preferences, including wine pairings and chef specialties • Deliver food and beverages promptly while verifying order accuracy and presentation standards • Maintain ongoing guest satisfaction through table visits, refills, and proactive service throughout the meal • Process payments efficiently using our POS system, handling cash, cards, and split bills with accuracy • Coordinate with kitchen and bar teams on timing, special preparations, and service flow optimization • Maintain immaculate table setup, cleanliness, and proper mise en place between services • Handle guest feedback professionally, resolving concerns and escalating complex issues to management • Support team efficiency during peak periods through section coordination and mutual assistance • Complete opening duties including dining room setup, equipment checks, and service preparation • Execute closing responsibilities including cleaning, cash reconciliation, and preparation for following service
Essential Skills: Outstanding communication and interpersonal abilities with natural hospitality instincts; exceptional multitasking capability in fast-paced service environments; strong attention to detail for order accuracy and guest preferences; professional presentation and grooming standards; physical stamina for extended periods of standing, walking, and carrying service items; basic mathematics skills for payment processing and bill calculations; team collaboration skills for coordinating with kitchen, bar, and management. Preferred Qualifications: Previous restaurant or hospitality service experience demonstrating guest relations expertise; familiarity with POS systems and payment processing technology; wine and beverage knowledge including basic pairing principles; food safety and hygiene certification; additional language skills for diverse guest demographics; experience with dietary restrictions and allergen protocols; knowledge of fine dining service techniques and etiquette.
We're looking for both experienced hospitality professionals and enthusiastic newcomers who are excited to build their service careers. While previous restaurant experience is great to have, we care more about your attitude, work ethic, and genuine passion for hospitality than years on your CV. We'll provide comprehensive training covering our service standards, menu knowledge, wine program, POS systems, and how to create amazing guest experiences. New team members will work alongside experienced waiters during their first week, gradually taking on full responsibilities with plenty of support. We believe in helping people grow and offer real opportunities for career progression within our restaurant group.
We're looking for someone who genuinely loves creating great experiences for guests and enjoys working as part of a close-knit team. You should be naturally warm and authentic, able to stay calm and positive even when things get busy or challenging. We value people who take pride in what they do, are reliable and punctual, and want to contribute to our supportive workplace culture. The right person will be flexible and adaptable, pay attention to the little details that matter to guests, and be keen to keep learning and improving. Being able to think on your feet and handle pressure with a smile is really important in our fast-paced restaurant environment.
Competitive hourly rate of £11.00-£13.50 based on experience, plus share of service charges and gratuities (typically £40-70 per shift depending on service period). Comprehensive benefits package includes: nutritious staff meals during all shifts; 25 days paid annual leave plus bank holidays; flexible scheduling accommodating work-life balance where operationally feasible. Ongoing professional development including wine education and service technique training; clear progression pathways to senior waiter, section leader, and supervisory roles; supportive team environment with regular social events and recognition programs. Health and wellness initiatives including employee assistance programs; staff discounts at our restaurant group properties.

When defining pre-service responsibilities in a Waiter/Waitress job description, focus on tasks that need to be completed before the restaurant opens to guests. These include setting up the dining area, ensuring everything is clean and ready, and preparing any necessary materials or equipment. It's important to clearly outline these duties so potential candidates understand what will be expected of them each day before service begins.

Common misunderstanding: Pre-service tasks are just about setting tables.

While setting tables is a key part of pre-service, it also includes inspecting the dining area for cleanliness, restocking service stations, and coordinating with kitchen staff about the menu and specials. These tasks ensure a smooth operation once guests arrive.

Common misunderstanding: Pre-service responsibilities are the same at all restaurants.

Pre-service duties can vary significantly depending on the type of restaurant and its service style. For example, a fine dining restaurant might require more detailed table settings and menu knowledge compared to a casual dining spot. Tailor these responsibilities to fit the specific needs and style of your establishment.

What tasks should be highlighted in the pre-service phase of a Waiter/Waitress job description?

In the pre-service phase, highlight tasks such as setting tables according to the restaurant’s standards, inspecting the dining area to ensure it meets cleanliness and setup requirements, restocking service stations with necessary supplies like napkins and utensils, and coordinating with the kitchen staff to confirm daily specials or menu changes. These tasks are crucial for preparing the restaurant to welcome guests and provide excellent service.

Common misunderstanding: Only senior staff handle pre-service preparations.

All waiting staff, regardless of seniority, typically contribute to pre-service tasks. This ensures that everyone is familiar with the day’s setup and any specific requirements or changes in the menu or service.

Common misunderstanding: Pre-service preparation doesn’t impact guest experience.

Effective pre-service preparation directly impacts the quality of service and guest satisfaction. A well-prepared dining area sets the stage for a smooth service, helping staff manage guest needs more efficiently and creating a welcoming atmosphere.

Why is outlining pre-service duties important for a Waiter/Waitress job description?

Outlining pre-service duties in a job description is crucial because it sets clear expectations for potential employees about what their role will involve before the restaurant opens to guests. It helps ensure that candidates are aware of the level of preparation required and are capable of performing these tasks. This clarity helps in attracting the right candidates who are prepared to contribute to the restaurant’s success from the moment they clock in.

Common misunderstanding: Pre-service duties are too basic to include in a job description.

Even basic tasks need to be clearly defined to avoid assumptions and ensure all staff members are aligned with the restaurant’s standards of operation. This helps in maintaining consistency in service quality.

Common misunderstanding: Candidates already understand what pre-service involves.

Never assume that candidates know the specifics of what your establishment requires. Detailed job descriptions prevent misunderstandings and equip new hires with the knowledge they need to integrate smoothly into their roles.