“Pilla has changed the way we work for the better.”
Rebecca, People Director
The Pen Factory is a pub and bistro on Liverpool's Hope Street, serving food, wine, cocktails and local beer in the building that once housed the Lang Pen Company.
In a busy kitchen and dining room, the daily cleaning and food safety checks are what keep the business safe and inspection ready. Every one has to be done, recorded, and easy to find again when an Environmental Health Officer or a manager asks to see it.
- Front of house runs all of its cleaning checks digitally in Pilla
- Back of house keeps the paper checks the team prefers, photographed straight into the Pilla workflow
- Paper and digital checks now live in one place, each with a time and a record
- Documentation the EHO or management asks for is ready to pull up, not buried in a folder
- Issues get reported and actioned efficiently instead of getting lost on a clipboard
Images courtesy of The Pen Factory
The challenge
The team liked paper, but paper is hard to store and hard to find again.
Front of house and back of house did not want the same thing. Front of house was happy to run cleaning checks on a screen. Back of house preferred the speed and feel of pen and paper for some jobs. But paper checks pile up in folders, go missing, and are slow to produce when an Environmental Health Officer or a manager wants to see the last month of records.
The solution
“It enables us to keep all our important documentation in one place and report any issues efficiently.”
The challenge
Moving a whole restaurant off pen and paper is a change people resist.
The Pen Factory had run on pen and paper across the whole restaurant. Asking a team to change how they record everything, in the middle of service, is the kind of switch that stalls unless the tool is easy and the help is there when questions come up.
The solution
“The team are really helpful and fast to respond, explaining things thoroughly. Pilla has changed the way we work for the better.”