“We have been using Pilla since opening and the app is fantastic! Very user friendly.”

Andy, Owner

Alerta Coffee is an independent coffee shop that has run on Pilla since the day it opened.

When you open a coffee shop, the hygiene and operations routines have to be right from the very first shift. Every new starter has to learn the same way of doing things, and there is no legacy system to lean on. How quickly and cleanly you set that up is what matters most.

Hygiene and operations procedures set up before the first customer walked in
New staff trained on the same routines every time, straight from the workflow
Tasks assigned to specific people, who get notified straight away
Running on Pilla since opening, with no old system to migrate off
Simple enough that the team picked it up without a learning curve

Images courtesy of Alerta Coffee

The challenge

A brand-new coffee shop has to set up its procedures and train a team from nothing.

Opening a coffee shop means starting with a blank sheet. The hygiene routines, the opening and closing checks, the way things get done all have to be created first, then taught to a team that has never run them here before. Do it slowly, or leave it in someone's head, and the standards drift from the very first week.

The solution

“You can tag specific people to action something and they'll receive a notification straight away. I also like how straightforward it is to use.”

Olivia · Alerta Coffee