Pilla vs Process Street
Process Street is the SOPs you tick off. Pilla is the SOPs you tick off, plus the automation that fires when you do.
Compared against Process Street's own documentation on 21st May 2026
The short version
Choose Pilla if
Pilla wins when the work is done by frontline humans away from a desk.
Choose Process Street if
Process Street has structural advantages for the regulated-knowledge-worker buyer.
Pricing
Pilla
Usage-based pricing. From £29 per month for 1,000 workflow steps, scaling up to £1,749 per month for 1 million steps. Free to start, no per-seat fees. See full pricing.
Process Street
Startup (cheapest paid) ~$100/mo for a small team; Pro and Enterprise are sales-quoted. No free tier, 14-day Pro trial.
At a glance
| Capability | Pilla | Process Street |
|---|---|---|
| Drag and drop canvas to build workflows | Yes | No |
| 20 different types of input workflow steps | Yes | No |
| Mobile app to carry out workflow inputs | Yes | No |
| AI workflow steps to automate actions | Yes | Yes |
| Unlimited teams and users | Yes | No |
| In-app user messaging and chats | Yes | No |
How Process Street positions itself
Process Street positions itself as the Compliance Operations Platform, with the tagline "Systemize execution. Prove compliance." Their pitch is that operations and compliance live in the same place: policies become AI-enforced workflows, every step is logged for audit, and an AI compliance agent named Cora monitors execution and flags risk. The platform is structured around three products — Docs (policy library), Ops (workflow automation), Cora (AI oversight) — sold primarily to mid-market and enterprise teams in regulated industries: financial services, healthcare, real estate, manufacturing, and professional services. The category narrative is "process management plus continuous audit readiness."
When teams choose Process Street
Process Street has structural advantages for the regulated-knowledge-worker buyer. Their depth on SOPs, policy governance, and audit-readiness (SOC 2 + ISO 27001 + HIPAA + GDPR + data residency in six regions) is more mature than Pilla's. Conditional logic, approval flows, linked dropdowns powered by Data Sets, and the Cora compliance agent give compliance teams a coherent story. The public REST API is on all plans, the MCP server exposes Process Street to Claude/ChatGPT for technical buyers, and the 14-day free trial plus 24 native integrations make procurement easier. Teams whose ICP is "office worker following a documented SOP" — onboarding, client setup, ISO compliance — will see a tighter fit.
When Pilla wins
Pilla wins when the work is done by frontline humans away from a desk. Process Street has no GPS / location field, no clock-in capture, no native signature pad, no audio-note input, no rating scale, no documented video-upload field, and no real-time team chat surface — only task-scoped comments. There is no 1:1 DM, no group chat, no broadcast, no read receipts. The mobile app does push notifications for tasks and @mentions, but the product is fundamentally a browser-first SOP tool. Pilla is built for the kitchen, the warehouse, the store, the clinic — checklist plus photo plus location plus signature plus chat in one mobile-first surface tied to the same workflow. Where the customer's pain is "my deskless team needs to do the work and prove it happened in the field, in real time," Pilla fits and Process Street doesn't.
Full feature comparison
| Pilla | Process Street | |
|---|---|---|
| Workflows | ||
| Recurring workflow templates | Yes | Yes |
| Ad-hoc workflow creation | Yes | Yes |
| Reusable workflow blueprints | Yes | Yes |
| Reusable element templates | Yes | No |
| Custom tags & categories | Yes | Yes |
| Issue reporting on workflows | Yes | No |
| Activity audit trail | Yes | Yes |
| Public template library | Yes | Yes |
| Public forms (external submissions) | Yes | Yes |
| CSV data exports | Yes | Yes |
| Bulk operations | Yes | Yes |
| Template impact analysis | Yes | No |
| Template analytics & insights | Yes | Yes |
| Input Steps | ||
| Text input | Yes | Yes |
| Number input | Yes | Yes |
| Date input | Yes | Yes |
| Time input | Yes | Yes |
| Location / clock-in input | Yes | No |
| Checklist | Yes | Yes |
| Single-choice input | Yes | Yes |
| Multi-choice input | Yes | Yes |
| Cascading select | Yes | Yes |
| Rating scale | Yes | No |
| Photo input | Yes | Yes |
| Video input | Yes | Not documented |
| Audio note / input | Yes | No |
| File input | Yes | Yes |
| Signature input | Yes | No |
| Guidance Steps | ||
| Rich text guidance | Yes | Yes |
| Video guidance | Yes | Yes |
| Photo guidance | Yes | Yes |
| AI Steps | ||
| AI context briefing step | Yes | Yes |
| AI decision gate step | Yes | Not documented |
| AI decision tree step | Yes | Not documented |
| AI automated action step | Yes | Yes |
| Communication | ||
| In-app 1:1 direct messages | Yes | No |
| Group team chats | Yes | No |
| Team-wide broadcasts | Yes | No |
| Photo, video & file attachments | Yes | Yes |
| Threaded replies | Yes | Yes |
| Emoji reactions | Yes | Not documented |
| @mention teammates | Yes | Yes |
| Read receipts | Yes | No |
| Push notifications on new message | Yes | Yes |
| Messages linked to workflows | Yes | Yes |
| In-app agent | ||
| Plain-English Q&A on how it works | Yes | No |
| In-product walkthroughs and tutorials | Yes | No |
| Saved chat history & resumable sessions | Yes | No |
| Cites help docs and source data | Yes | No |
| File feedback, bugs & feature requests from chat | Yes | No |
| Q&A on your workflows | Yes | No |
| Q&A on your team's performance | Yes | No |
| Q&A across connected integrations | Yes | No |
| Integrations & API | ||
| Native integrations | Yes | Yes |
| 100+ MCP integrations | Yes | No |
| Public REST API | Yes | Yes |
| Outbound webhooks | Yes | Yes |
| MCP server (connect Claude / Cursor / other) | Yes | Yes |
| IP allowlist on API keys | Yes | No |
| Custom API rate limits | Yes | Yes |
| Administration | ||
| User roles (staff / manager / admin) | Yes | Yes |
| CSV user & team import | Yes | Yes |
| Tenant-isolated data | Yes | Yes |
| Account-wide audit logs | Yes | Yes |
| Custom step run allowances | Yes | Yes |
| Annual step run pooling | Yes | Not documented |
| SSO & SAML | Yes | Yes |
| SCIM provisioning | Yes | No |
| Dedicated success manager | Yes | Yes |
| Custom onboarding | Yes | Yes |
| Service-level agreement (SLA) | Yes | Not documented |
Frequently asked questions
- Is Pilla a good Process Street alternative?
- Pilla wins when the work is done by frontline humans away from a desk.
- What can Pilla do that Process Street can't?
- Checked against Process Street's own documentation, Pilla offers reusable element templates, issue reporting on workflows, template impact analysis, location / clock-in input, and rating scale — none of which Process Street documents.
- When should I choose Process Street over Pilla?
- Process Street has structural advantages for the regulated-knowledge-worker buyer.
- How much does Pilla cost compared to Process Street?
- Pilla is priced on usage, not seats. Plans start free and scale from £29 per month for 1,000 workflow steps up to 1 million steps a month, so you only pay for what your team and Poppi actually run. Process Street has no free tier and starts at $100 per user.
Run your workflows where the work happens
Pilla is a workflow automation app. Start free, no credit card needed.