Pilla vs Process Street (2026): AI that acts inside the work, or SOP workflows with audit-ready runs
Liam Jones
Founder of Pilla
Date Modified
5 October 2026
I am Liam Jones. I founded Pilla after more than ten years running hospitality operations, food safety and frontline teams.
I wrote this because I keep getting asked whether Pilla replaces Process Street. I ran restaurants for years. I know the job: you want the floor to do the work without you chasing every check.
Process Street is a compliance operations platform. You keep policies in Docs, run them as workflows in Ops, and Cora watches the runs. You assign tasks, collect form fields and files, and you can add approvals, automations and an MCP server. Signatures go through DocuSign if you connect it.
I built Pilla so you can turn a process you already know into a workflow on a canvas. Your team runs it on a phone, tablet or the web app. Pilla can fetch, decide and act while the work is happening. You keep the judgement calls.
If you want to try it on a process you already run, open the canvas.
Quick Summary
I would pick Pilla when the floor needs a canvas run with checks and follow-up while the work is still open. I would keep Process Street when Docs, Ops and audit-ready runs need to live in one product.
- I would pick Pilla if I wanted a process I already know drawn on a canvas, with branching, not a reusable SOP workflow with conditional logic
- I would pick Pilla if I wanted AI to fetch, decide and act inside the run, not Cora flags or an AI task rewriting text
- I would keep Process Street if I needed SOP workflows, policy docs and audit-ready runs from one product
- I would not switch expecting Pilla to take over that SOP and policy suite
How did we compare them?
I ask the same twelve questions on every comparison. For Pilla I describe what the product does today. For Process Street I used their public help and product pages, including pricing, the iPhone and Android apps, CSV export, AI tasks, stop tasks and approvals. I have not used a paid Process Street account. Where they stay quiet, I stay quiet.
How do Pilla and Process Street compare at a glance?
| Capability | Pilla | Process Street |
|---|---|---|
| Core job | AI work management for deskless teams | Compliance operations platform for SOP workflows |
| Design the work | Visual canvas, branching, reusable workflows | Reusable workflows with conditional logic |
| Provide guidance | Written, photo and video guidance beside each step | Text, image and video widgets on each task |
| Run the work | Phone, tablet, or web app | iPhone and Android apps (online only) plus the web app; some admin browser-only |
| Capture evidence | Photos, video, audio, files, signatures, ratings, numbers, checklists, dates and location | Files and photos via upload; numbers, dates, checklists |
| Check the work | AI fetching, decisions and actions inside the work | Approvals, required fields, AI tasks and Cora flags |
| Follow up | Human and AI follow-ups | Approval rejects, custom notifications and Cora risk flags |
| Talk to the team | DMs and group chats | Task comments, @mentions and Slack or Teams apps |
| Connect other software | MCP server, API, integrations | MCP server, REST API, automations and integrations |
| See what happened | Workflow records and evidence | Workflow runs, form fields, analytics and CSV |
| What you pay for | Unlimited users, usage based on workflows | Quote; paid users; Startup 5 users / 10 guests; 14-day Pro trial |
| Best for | Operators who want AI to act inside the work | Teams that want SOP workflows, policy docs and audit proof |
Why do people like Pilla?
You open Pilla on the phone you already carry. You see the next step, read how to do it, take the photo or sign, and move on. The record lands while you work. Pilla checks it against the rules you set and follows up when something needs you.
I hear the same thing from managers: they draw the process once and stop asking all day whether it happened. The team likes it because they can see what good looks like before they start.
“Pilla helps me have a day off knowing that procedures will be followed”
Charles, owner of 11 hospitality sites
When does switching from Process Street to Pilla make sense?
- You want Pilla to check the work as it comes in
- You want to draw the process on a canvas and branch it
- You want photos, video, audio, signatures and location as the work happens
- You want DMs and group chats next to the work
- You want unlimited people, paying for processed workflows
- You are happy to keep policy docs, acknowledgments and SOP audit runs somewhere else
What do you pay for?
| Capability | Pilla | Process Street |
|---|---|---|
| What you pay for | Unlimited users, usage based on workflows | Quote; paid users; Startup 5 users / 10 guests; 14-day Pro trial |
| Public price | Pay as you go is £199 a month for 1,500 processed workflows, then 15p each. Enterprise is from £25k a year. | No public software price. Sales quote. |
| Trial | Talk to us to get started | 14-day Pro trial, no card. Signup on their web app. |
Process Street lists Startup, Pro and Enterprise, and every plan is Contact sales. Startup is five users and ten guests. Pro and Enterprise are custom user counts. Workflows and tasks are unlimited. I could not find a public software price. I have left third-party dollar figures off this page. The licence does not write your SOPs. Pilla is Pay as you go at £199 a month with 1,500 processed workflows included, then 15p each. Enterprise is from £25k a year. People are unlimited. Talk to us to get set up.
How long does setup take, and how hard is it?
You can open Pilla the same day. Talk to us to get set up. I usually see a first opening or closing workflow take an afternoon. Process Street also starts with a 14-day Pro trial, no card, and a signup on their web app. Workflows can go live quickly. Policy docs, acknowledgments and SSO take a real rollout.
If you move, you rebuild the workflows on the canvas. Process Street exports workflow runs and form field data to CSV, so you can take run history with you that way. Files and other history stay in Process Street unless you move them by hand. Run both for a while when you need policy docs and acknowledgments on Process Street and floor checks on Pilla. I did not build Pilla to be a policy library, or to do shift scheduling, payroll or HR.
Does the answer change by budget or size?
If you only need a process on a canvas and you want to try something today, start with Pilla. If you run SOP and policy work and you need governed docs, acknowledgments and audit-ready runs from one vendor, stay with Process Street. If money is tight, I publish prices. Process Street quotes you; Startup is 5 paid users and 10 guests with no public software dollar price. If you want AI in the run and DMs on the floor, I would pick Pilla even in a small team.
What is each one used for?
Process Street works well for
- Employee and client onboarding workflows
- Policy and SOP document control with acknowledgments
- Holiday, expense and discount approvals
- Vendor due diligence and recurring reviews
- ISO, SOX, HIPAA or FDA procedure runs with an audit trail
- Property and lease workflows with DocuSign
- Forms for intake, then a workflow run
- Scheduled daily or monthly ops checklists
Pilla works well for
- Opening and closing the team can follow on their phone
- Showing someone how to do a step with writing, a photo or a video
- Collecting photos, video, audio, files and signatures as the work happens
- Letting AI fetch, decide and act while the run is live
- Following up yourself, or letting Pilla follow up
- Talking in DMs and group chats next to the work
- Connecting other software through MCP, API and integrations
- Paying for workflows with as many people as you need
What is Process Street designed to do?
Process Street holds policies and SOPs in Docs and runs them as assigned workflows in Ops. You prove the work with form fields, files, timestamps and human approvals. Cora flags skipped steps and overdue tasks. You keep version history and exportable run records. I would stay on Process Street for that whole SOP and policy suite.
What is Pilla designed to do?
I built Pilla so you can turn the processes you already know into workflows on a canvas. Your team follows them on a phone, tablet or the web app. Pilla checks completed work and handles the follow-up you configured. You keep judgement, coaching and the awkward calls. I left shift scheduling, payroll and HR out on purpose.
What differences actually matter?
How do they check the work?
On Pilla I put AI fetching, decisions and actions in the run. On Process Street an AI task generates or classifies text, a code task can call an API, and a required field or a human approval does the checking. Cora flags skipped steps and overdue work. AI tasks do not browse the web.
How do you design the work?
On Pilla you draw a visual canvas with branching and reuse the workflow. On Process Street you build a list of tasks, hide some with conditional logic, and schedule the run. I could not find a visual canvas.
How do you capture evidence?
On Pilla you sit photos, video, audio, signatures and location on the step. On Process Street a file upload takes documents and images, plus numbers, dates and checklists. Signatures go through DocuSign. I could not find a native signature pad, a rating field, an audio note or a GPS field.
How does the team talk?
On Pilla you get DMs and group chats, including on a workflow. Process Street comments sit on a task or a run, with @mentions and a comments inbox. Slack and Teams apps carry notifications. I could not find DMs or group chat rooms.
What are you paying for?
On Pilla you pay for processed workflows, with unlimited people, and Talk to us to get set up. Process Street quotes you for paid users. Startup is five users and ten guests. I could not find a public software price.
Can someone finish the step on a phone during a shift?
On Pilla the team finishes the step on the phone they already carry. Process Street ships iPhone and Android apps that work online only. Their help says Pages, scheduled runs, video upload and billing stay on the browser.
Which should you pick?
If I needed SOP workflows, policy docs and audit-ready runs from one vendor, I would keep Process Street. That suite is a fair reason to stay. If I wanted the work drawn on a canvas and AI acting inside the run, with DMs on the floor, I would use Pilla, and I would keep policy docs and acknowledgments somewhere else. If both proofs matter, running both for a while is honest.
Frequently asked questions
Is Process Street still checklist software?
The heritage is checklists. They sell a compliance operations platform. Docs holds policies. Ops runs the workflows. Cora watches the runs. You still tick tasks on a workflow.
Does Process Street have AI inside workflows?
Yes. An AI task can generate, summarise, translate or classify text during a run. A code task can run a script or call an API. Cora can build a workflow from a document and flag skipped or overdue work. Ops says Cora can fill forms and take action inside processes. AI tasks do not browse the web. That is different from Pilla checking and following up inside the live run.
Can someone on a phone finish an opening check during a shift?
Process Street's iPhone and Android apps can run workflows online. Some admin stays browser-only. Pilla is built for the phone, tablet or web app on the floor. I have not timed either in a paid Process Street account.
How much does Process Street cost compared to Pilla?
Process Street quotes you. I could not find a public software price. Startup is five users and ten guests. New accounts get a 14-day Pro trial, with no card. I do not charge per person. Pay as you go is £199 a month with 1,500 processed workflows included, then 15p each. Enterprise is from £25k a year. Talk to us to get set up.
Can I export and leave Process Street later?
Process Street exports workflow runs and form field data to CSV. Files and other history stay put unless you move them by hand. If you move to Pilla, you rebuild the workflows on the canvas.
When should I keep Process Street, or use both?
Keep Process Street when Docs, acknowledgments and audit-ready runs are still the job. Use both when that suite stays and the floor still needs canvas checks and follow-up on Pilla. Training proof on Trainual or Whale is a different record again if you need it.
What has to happen so people still use it by week six?
On Process Street, schedule the runs and name an owner for rejects and overdue flags. On Pilla, ship one canvas workflow the floor finishes on a phone and talk to us to get set up. Buying the licence is the easy half.
Can staff chat in Process Street the way they would in Pilla?
Comments sit on a task or a run, with @mentions and a comments inbox. Slack and Teams apps carry notifications and approvals. I could not find DMs or group chat rooms.
What evidence can a Process Street workflow capture?
A task can take a file upload, including images, plus numbers, dates, dropdowns, multi-choice, tables and text. Tasks tick off. Signatures go through DocuSign. I could not find a native signature pad, a rating field, an audio note or a GPS field. The video widget is guidance. I could not find a dedicated video capture field.
Does switching to Pilla replace Process Street's SOP and policy suite?
No. I did not build Pilla to be a policy library. If you need Process Street's Pages, acknowledgments, versioned SOPs and audit-ready runs, keep those on Process Street or another product.
How long does it take to switch from Process Street to Pilla?
You rebuild the workflows on the canvas. A first workflow usually takes an afternoon. Running both side by side can take days or a couple of weeks, depending on how many workflows you have. Files and history stay in Process Street unless you move them by hand.
How did you compare Pilla and Process Street?
I used Process Street's public docs and answered the same twelve questions I use on every comparison. I described Pilla as it works today. I left out anything Process Street does not publish, and I left third-party dollar guesses off the page.
Where did these facts come from?
Process Street claims on this page come from their own public docs. Pilla claims come from the current product.
Pilla is AI work management for deskless teams. Talk to us or visit Process Street.
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