How should you train new team members on completing checklists?

Date modified: 1st April 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email.
Hospitality industry guidance and best practices

Training new team members on completing checklists is crucial to ensure they understand each task's importance and how to perform it correctly. Start by walking them through each item on the checklist, showing them what a properly completed task looks like, and explaining why it's necessary. This hands-on approach helps them grasp the standards expected in your kitchen.

Common misunderstanding: New staff can figure out checklists on their own if they have relevant experience.

Even experienced staff need guidance on your specific processes. Each kitchen has its own way of doing things, and assuming new team members can figure out checklists without training can lead to mistakes and inconsistencies.

Common misunderstanding: A quick verbal rundown is enough for training on checklists.

Verbal instructions are often forgotten, especially in a busy kitchen environment. Physical demonstrations and allowing new members to perform tasks under supervision ensure they learn effectively and remember the procedures.

Why is it a problem to assume everyone understands how to 'check fridges'?

Assuming that everyone knows how to 'check fridges' can lead to significant issues such as improper temperature settings, overlooked maintenance needs, or missed contamination risks. Detailed training on what exactly needs to be checked, such as temperature logs, cleanliness, and stock rotation, is essential. This ensures all staff members maintain food safety and equipment efficiency.

Common misunderstanding: All kitchen staff have the same understanding of what 'checking the fridge' entails.

What one person considers a quick check might be different from another's thorough inspection. Without a standard procedure, this task can vary greatly between staff, leading to potential food safety issues.

Common misunderstanding: 'Checking the fridge' is just about looking at temperatures.

While checking temperatures is crucial, this task also includes ensuring the fridge is clean, the door seals are intact, and the items are correctly stored and rotated. Neglecting these aspects can lead to food spoilage and health risks.

What’s the value of using photos or examples during training?

Using photos or examples during training can significantly enhance understanding and retention of the correct procedures. Visual aids help clarify expectations by showing exactly how tasks should be completed. They are especially useful in demonstrating the difference between correctly and poorly executed tasks, which helps in maintaining consistent standards across the team.

Common misunderstanding: Written instructions are sufficient for training.

While written instructions are important, they might not fully convey the practical aspects of a task. Visual aids complement written instructions, providing a clearer understanding and helping to bridge any gaps in communication.

Common misunderstanding: Photos or examples are only necessary for complex tasks.

Even seemingly simple tasks can benefit from visual examples, especially in a diverse team where language barriers might exist. Photos ensure that everyone has a precise reference for how things need to be done, regardless of the task's complexity.