Watch for poor communication skills, negative attitude toward teamwork, unreliable work history, and lack of enthusiasm for guest service whilst observing resistance to feedback and discomfort with physical demands. Focus on behaviours that predict challenges in catering environments requiring collaboration and service excellence.
Common misunderstanding: Overlooking subtle warning signs
Many hiring managers overlook subtle warning signs like defensive responses to teamwork questions or casual attitudes toward guest service that predict significant problems in catering environments where team cooperation and service commitment are essential for success.
Let's say you are interviewing a candidate who becomes defensive when asked about working with difficult teammates or shows little enthusiasm when discussing guest service experiences. These subtle reactions often predict bigger problems than obvious red flags like being late to the interview.
Common misunderstanding: Focusing only on obvious red flags
Some managers focus only on obvious red flags without recognising patterns of excuses for poor performance, blame-shifting for previous job issues, or reluctance to discuss specific service examples that indicate potential reliability and attitude problems.
Let's say you are noticing a candidate always blames others for problems in previous jobs or cannot give specific examples of good customer service they provided. These patterns of avoiding responsibility are bigger concerns than superficial issues like nervousness.
Notice inappropriate professional presentation, difficulty following instructions, complaints about previous colleagues, and reluctance to discuss customer service examples whilst watching for inflexibility and poor time management. Observe communication style and response to catering-specific scenarios and requirements.
Common misunderstanding: Dismissing concerning behaviours as nervousness
Hiring managers sometimes dismiss concerning behaviours as nervousness without recognising that professional presentation, instruction-following ability, and positive communication about previous experiences are essential indicators of success in demanding catering assistant roles.
Let's say you are making excuses for a candidate who arrives inappropriately dressed or struggles to follow simple instructions during the interview. Whilst some nervousness is normal, these behaviours often continue into the job rather than improving.
Common misunderstanding: Avoiding probing concerning responses
Some managers avoid probing concerning responses to maintain positive interview atmosphere whilst missing critical insights about potential team disruption, service attitude problems, and reliability issues that affect overall catering operation success and team dynamics.
Let's say you are hesitant to ask follow-up questions when a candidate gives vague or concerning answers about previous job issues. This politeness might make the interview pleasant, but you miss vital information about how they handle challenges or work with others.
Look for scheduling inflexibility, casual attitude toward food safety, lack of initiative examples, and discomfort with event pressure scenarios whilst identifying unrealistic expectations and poor team interaction. Focus on indicators that predict challenges in dynamic catering environments.
Common misunderstanding: Excusing scheduling inflexibility and safety casualness
Hiring managers sometimes excuse scheduling inflexibility and safety casualness as minor concerns without recognising that catering operations require reliable availability and strict safety compliance that cannot be compromised without affecting team effectiveness and guest safety.
Let's say you are interviewing someone who cannot work weekends or shows little concern about food safety procedures. These seem like small issues but catering requires flexible scheduling and absolute safety compliance - compromise on these creates serious operational problems.
Common misunderstanding: Overlooking unrealistic expectations and pressure resistance
Some managers overlook unrealistic salary expectations or resistance to event pressure scenarios whilst missing signals about candidates who may struggle with the physical demands, varied schedules, and collaborative requirements essential for successful catering assistance and team integration.
Let's say you are interviewing someone who expects senior-level pay for entry-level work or seems uncomfortable when you describe busy event scenarios. These attitudes suggest they may not understand or accept the realities of catering work, leading to disappointment and quick turnover.