How should I describe problem-solving and crisis management for an AV technician job description?

Date modified: 30th September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to create and record job descriptions.

Chef de Partie Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a dynamic contemporary restaurant serving 180 covers nightly with emphasis on seasonal British cuisine and innovative cooking techniques. Our kitchen maintains high-energy precision during service while fostering creativity and professional development among our culinary team. As a chef de partie, you'll work within our brigade system alongside passionate professionals committed to culinary excellence, managing your designated section with autonomy while contributing to cohesive team success. Our open kitchen environment demands consistency, speed, and attention to detail, supported by modern equipment and quality ingredients sourced from trusted local suppliers. The role offers exposure to diverse cooking methods, menu development participation, and mentoring opportunities with junior kitchen staff.
• Manage designated kitchen section efficiently during all service periods, maintaining consistent food quality and presentation standards • Execute mise en place preparation following established recipes and portioning specifications • Coordinate with head chef and sous chef on daily prep requirements, special dishes, and menu modifications • Supervise and train junior kitchen staff, including commis chefs and kitchen porters, ensuring proper technique and safety protocols • Maintain comprehensive knowledge of all section recipes, cooking methods, and plating presentations • Communicate effectively with service team regarding dish timing, dietary modifications, and special guest requirements • Ensure strict adherence to food safety, hygiene, and HACCP protocols throughout food preparation and service • Manage section inventory, including accurate portioning, waste reduction, and stock rotation procedures • Collaborate on new dish development, contributing creative ideas and technical expertise during menu planning • Support opening and closing procedures including equipment setup, cleaning schedules, and prep area organization • Maintain professional kitchen standards including knife skills, seasoning accuracy, and cooking temperature precision • Handle high-pressure service periods while preserving food quality and meeting timing expectations consistently
Essential Skills: Proven competency in fundamental cooking techniques including braising, roasting, grilling, and sauce preparation; expert knife skills with speed and precision for various cutting techniques; thorough understanding of food safety, hygiene, and HACCP principles; ability to work efficiently under pressure while maintaining quality standards; strong organizational skills for section management and mise en place preparation; effective communication abilities for kitchen coordination and team leadership; physical stamina for extended periods in hot, fast-paced kitchen environments. Preferred Qualifications: Formal culinary education or apprenticeship completion; 2+ years experience in similar kitchen environments with section responsibility; knowledge of dietary restrictions, allergen protocols, and special dietary preparation; experience with modern kitchen equipment including combi ovens, blast chillers, and professional-grade appliances; understanding of cost control, portion management, and inventory systems; leadership experience training junior kitchen staff; creativity in dish development and presentation techniques.
We're looking for dedicated culinary professionals with solid foundation skills who are ready to take their careers to the next level in our demanding but supportive kitchen environment. You should have 18+ months experience in professional kitchens with some section responsibility and solid food preparation skills. While formal culinary qualifications are great to have, we care more about your practical skills, work ethic, and genuine passion for creating amazing food. We'll provide comprehensive training on our specific recipes, plating standards, and how we do things here. There are real opportunities to grow your career including cross-training across different kitchen sections, getting involved in menu planning, and potential advancement to senior chef de partie or sous chef positions based on how you perform and your commitment to the role.
We're looking for someone who combines strong cooking skills with positive leadership qualities, fitting into our collaborative but focused kitchen culture. You should love the energy of a busy kitchen and stay calm under pressure, enjoy helping and teaching junior staff, and take real pride in consistently great food quality and presentation. We value people who are always keen to learn more, take feedback well, and bring creative ideas to menu development. Good time management, attention to detail, and reliability are really important for managing your section effectively. The right person will be passionate about their craft, committed to food safety excellence, and excited about growing with our expanding restaurant group.
Competitive salary of £28,000-£32,000 annually based on experience and demonstrated competencies, with performance reviews every six months offering advancement opportunities. Comprehensive benefits include: chef whites and knife roll provision; nutritious staff meals during all shifts prepared by our culinary team; 25 days paid annual leave plus bank holidays and personal development days; ongoing culinary education support including external course funding and industry conference attendance; clear progression pathway to senior chef de partie, sous chef, and head chef positions; modern kitchen environment with professional-grade equipment and tools; collaborative team culture with regular menu development participation; health and wellness programs including employee assistance and occupational health support; staff recognition programs celebrating culinary achievements and professional milestones.

When you're describing problem-solving and crisis management for an AV technician, it's essential to emphasise the unique challenges of live event technical support where problems cannot be postponed or rescheduled. AV technicians must develop rapid troubleshooting abilities, calm decision-making under pressure, and creative problem-solving skills that maintain event quality.

Common misunderstanding: Problem-solving skills are primarily about technical knowledge and equipment expertise.

Whilst technical knowledge is important, effective problem-solving in live events requires calm thinking under pressure, systematic diagnostic approaches, creative adaptation when standard solutions fail, and professional communication that maintains client confidence during technical challenges. These skills often determine success more than pure technical knowledge.

Common misunderstanding: Crisis management is only relevant for complex venues or large-scale events.

Even basic AV setups can experience equipment failures, interference issues, or unexpected technical challenges that require immediate problem-solving. Crisis management skills are essential for all AV technicians because technical problems can affect any event regardless of size or complexity, requiring rapid response to prevent guest disruption.

What crisis management scenarios should AV technicians be prepared for?

AV technicians should prepare for equipment failures during critical event moments, power outages affecting technical systems, wireless interference disrupting audio quality, weather emergencies for outdoor events, last-minute technical changes from clients, vendor coordination failures, and emergency evacuation procedures requiring immediate equipment shutdown whilst maintaining safety.

Common misunderstanding: Crisis preparation means having solutions for every possible technical scenario.

Effective crisis management involves developing systematic problem-solving approaches, maintaining backup equipment and alternative solutions, understanding escalation procedures, and building professional relationships that support rapid response rather than memorising solutions for every potential problem that could occur.

Common misunderstanding: Crisis situations are rare exceptions rather than regular aspects of AV technician work.

Technical challenges occur regularly in live event environments due to equipment complexity, environmental factors, and coordination demands. AV technicians should expect to handle various crisis situations as normal aspects of professional technical support rather than exceptional circumstances requiring extraordinary measures.

How do I communicate problem-solving expectations without overwhelming candidates?

Communicate expectations by focusing on systematic approaches rather than complex scenarios, emphasising training and support available for developing problem-solving skills, describing how experienced team members provide guidance during challenging situations, and explaining that competency develops over time through mentorship and practical experience.

Common misunderstanding: Problem-solving expectations should emphasise individual expertise rather than team support and training.

Effective problem-solving often involves team coordination, consultation with colleagues, and access to technical resources rather than purely individual expertise. Describing support systems and development opportunities helps candidates understand how they'll develop problem-solving capabilities rather than feeling overwhelmed by immediate expectations.

Common misunderstanding: Detailed crisis scenarios in job descriptions help candidates understand requirements better.

Focusing on problem-solving principles, systematic approaches, and available support often communicates requirements more effectively than detailed crisis scenarios that may seem overwhelming. Candidates need to understand the mindset and approach required rather than specific technical solutions they haven't yet learned.