What level of experience should be specified in a Concierge job description?

Date modified: 22nd September 2025 | This FAQ page has been written by Pilla Founder, Liam Jones, click to email Liam directly, he reads every email. Or book a demo to see how hospitality businesses use Pilla to create and record job descriptions.

Concierge Job Description Template

This job description template provides a full working exmaple using our six step approach. Open the template in the Pilla app and customise each section to make it specific to your role and business.

We operate a luxury 85-room boutique hotel in the historic city center, serving discerning business and leisure travelers who expect personalized service and intimate local knowledge. Our Concierge serves as the centerpiece of guest experience, providing expert local guidance, exclusive arrangements, and personalized service that transforms stays into memorable experiences through deep community connections and attention to individual preferences. The role requires sophisticated hospitality skills combined with extensive local knowledge, cultural sensitivity, and the ability to anticipate guest needs while maintaining discretion and professionalism in all interactions with our distinguished clientele.
• Provide expert local recommendations for dining, entertainment, shopping, and cultural attractions tailored to individual guest preferences and interests • Arrange exclusive reservations at sought-after restaurants, private tours, and unique local experiences using established industry relationships • Coordinate transportation services including airport transfers, private drivers, and luxury vehicle arrangements for guest convenience • Manage theater, concert, and event bookings with access to preferred seating and exclusive performance opportunities • Arrange personalized shopping experiences, private appointments, and luxury retail coordination for discerning guests • Coordinate business services including meeting arrangements, office space, and professional networking facilitation • Handle special occasion planning including anniversary celebrations, romantic arrangements, and milestone event coordination • Maintain comprehensive guest preference profiles for repeat visitors including dining preferences, room requirements, and service expectations • Provide 24/7 concierge support through established protocols for emergency assistance and urgent guest requirements • Coordinate with housekeeping and room service teams for personalized in-room amenities and special guest requests • Manage vendor relationships with local businesses, service providers, and experience partners to ensure premium service delivery • Document guest interactions and preferences to enable seamless service continuity and personalized future experiences
Essential Skills: Exceptional communication and interpersonal abilities with natural hospitality instincts; comprehensive local knowledge including restaurants, attractions, cultural venues, and hidden gems; strong networking and relationship-building skills with local businesses and service providers; excellent organizational abilities for managing multiple guest requests simultaneously; cultural sensitivity and language skills for serving international clientele; discretion and professionalism when handling confidential guest information and special requests. Preferred Qualifications: Previous luxury hospitality experience in guest services or customer relations roles; formal concierge training or certification from recognized hospitality institutions; multilingual capabilities particularly in major international languages; established relationships with local restaurants, entertainment venues, and service providers; knowledge of luxury brands, fine dining, and cultural attractions; experience with guest relations management systems and preference tracking technologies.
We're looking for candidates with previous guest services experience in luxury hospitality, high-end retail, or premium customer relations environments where attention to detail and personalized service are paramount. While formal concierge experience is valuable, we prioritize candidates who demonstrate genuine passion for helping others, strong local knowledge, and natural ability to anticipate guest needs. We provide comprehensive training on our service standards, local partnerships, and guest preference systems, plus ongoing development through concierge associations and luxury hospitality education programs to build expertise in this specialized hospitality field.
We're seeking someone who genuinely enjoys creating exceptional experiences for guests and takes pride in going above and beyond to exceed expectations. The ideal candidate demonstrates natural curiosity about local culture and attractions, maintains professional composure under pressure, and possesses the resourcefulness to find creative solutions for unique guest requests. You should be naturally warm and approachable while maintaining appropriate boundaries, comfortable with luxury service expectations, and excited about building relationships with both guests and local partners. Attention to detail, proactive communication, and genuine enthusiasm for hospitality excellence are essential qualities for success.
Competitive salary range £24,000-£30,000 annually based on experience, plus discretionary bonuses for exceptional guest service and positive feedback recognition. Comprehensive benefits package includes: 25 days paid annual leave plus bank holidays; private healthcare coverage; pension scheme with company contribution; staff discounts at partner restaurants and local attractions; professional development support for concierge certification and hospitality training programs. Career advancement opportunities include progression to Head Concierge or Guest Relations Manager roles; specialized training through concierge associations and luxury hospitality education; networking opportunities with local business community and hospitality professionals. Additional benefits include flexible scheduling to accommodate guest service needs; recognition programs for outstanding service delivery; access to exclusive local events and cultural experiences to enhance local knowledge and guest service capabilities.

When writing a job description for a Concierge, it's important to clearly state the level of experience required. Decide if the role is entry-level, mid-level, or senior, and specify the type and level of experience needed. This helps set clear expectations and attracts suitable candidates.

Common misunderstanding: Experience always means years worked.

It's not just about how long someone has worked, but also about the relevance of their experience. For example, experience in a high-traffic luxury hotel is different from a quiet boutique hotel. Be specific about the type of experience that fits your needs.

Common misunderstanding: High experience requirements guarantee better candidates.

Setting experience requirements too high can deter capable candidates who might excel with some training. Consider what is essential for the role and what can be taught on the job.

When should I consider candidates without direct hospitality experience?

Consider candidates without direct hospitality experience for entry-level positions where you are willing to provide training. Look for transferable skills such as customer service, communication, and problem-solving abilities. These candidates can bring fresh perspectives and adapt quickly.

Common misunderstanding: Candidates without hospitality experience are not suitable for Concierge roles.

Many skills from other customer-focused industries are transferable to hospitality roles. Candidates with such backgrounds can succeed in Concierge positions, especially if they show a strong desire to learn and adapt.

Common misunderstanding: Training new staff is too time-consuming and costly.

While training requires time and resources, investing in enthusiastic candidates without direct experience can lead to loyal, highly capable staff. They often bring new ideas and a fresh approach to guest service.

How do I communicate experience requirements for both entry-level and senior positions?

Clearly differentiate the experience requirements in your job description. For entry-level positions, indicate that no prior experience is necessary but a passion for service is crucial. For senior roles, specify the need for proven experience in similar environments and the ability to handle complex guest interactions.

Common misunderstanding: Entry-level means the candidate can be inexperienced in all areas.

Even for entry-level roles, highlight the importance of certain core skills or traits, such as communication or enthusiasm for hospitality, to ensure candidates understand the expectations.

Common misunderstanding: Senior positions only need industry experience.

Senior roles often require not just experience but specific skills such as leadership, strategic thinking, and advanced problem-solving. Make sure to communicate these requirements to attract the right candidates.