Focus on guest service instincts, team coordination abilities, and adaptability to different event types whilst testing through realistic scenarios, hands-on demonstrations, and observation of professional presentation standards. Assess service-focused competencies rather than advanced technical expertise.
Common misunderstanding: Technical knowledge matters most for catering roles
Many hiring managers over-emphasise technical catering knowledge without adequate focus on guest service instincts and team cooperation skills that actually determine success. Supporting exceptional event experiences and maintaining positive team dynamics during demanding periods require different competencies.
Let's say you are testing detailed knowledge of food service regulations whilst overlooking a candidate's natural warmth with guests and willingness to help colleagues. Technical aspects can be taught, but service instincts and team cooperation are much harder to develop.
Common misunderstanding: Individual skills predict job performance
Some managers test skills in isolation without assessing how service capabilities, team support, and professional presentation work together. Successful catering assistance and guest satisfaction delivery require integration of multiple competencies rather than excellence in single areas.
Let's say you are evaluating table-setting ability separately from communication skills and teamwork. In real catering environments, these skills must work together – someone might set perfect tables but struggle to coordinate with colleagues during busy service periods.
Prioritise communication skills, teamwork capability, organisational efficiency, and willingness to support colleagues whilst assessing physical stamina, professional appearance, and enthusiasm for guest service excellence. Focus on competencies that predict success in varied catering environments and event types.
Common misunderstanding: Formal qualifications predict catering success
Hiring managers sometimes prioritise formal qualifications over service attitude and team cooperation instincts that actually predict success better. In catering environments, hospitality excellence and colleague support determine overall event success and guest satisfaction more than certificates.
Let's say you are choosing a candidate with food service qualifications over someone with strong people skills and positive attitude. The qualified candidate might know procedures but lack the natural service instincts that create exceptional guest experiences.
Common misunderstanding: General competencies apply to all service roles
Some managers assess competencies without considering catering-specific demands that make this role unique. Event pressure, varied service styles, and team coordination requirements create challenges requiring specific skill combinations and professional capabilities.
Let's say you are using standard customer service assessment without considering catering's unique demands like simultaneous service to large groups, coordination between multiple team members, and adaptability to different event types and venues.
Use practical demonstrations of table setting, equipment handling, and basic food safety awareness whilst testing setup efficiency, attention to detail, and ability to follow service standards and presentation guidelines. Focus on fundamental catering tasks rather than advanced technical specialisations.
Common misunderstanding: Complex tests reveal higher capability
Hiring managers sometimes test complex technical skills without focusing on basic catering competencies that actually matter most. Proper setup, guest service presentation, and team coordination form the foundation of successful catering assistance and event support.
Let's say you are testing advanced culinary knowledge when hiring for basic catering assistance. Complex skills might impress but won't predict success in the fundamental tasks of equipment setup, guest interaction, and team support that define the role.
Common misunderstanding: Practical testing creates uncomfortable interviews
Some managers avoid practical testing to maintain comfortable interview atmosphere without recognising its essential value. Hands-on demonstration provides crucial insights about work patterns, service standards, and professional capability that predict actual job performance and team integration success.
Let's say you are keeping interviews conversational to avoid stress. Without seeing candidates handle serving trays, interact during simulated service, or demonstrate setup efficiency, you'll miss critical information about their real-world capability and working style.