Every cleaning task in a hospitality setting should be recorded in a logbook or digital tracking system. This helps ensure that nothing is missed and standards are maintained. After logging, a manager or supervisor should follow up to check the quality of the cleaning.
Common misunderstanding: Logging cleaning tasks is only necessary for major cleanings, not daily tasks.
It's important to log every cleaning task, no matter how small. This ensures all areas are consistently clean and helps identify any missed spots or tasks over time.
Common misunderstanding: A quick visual check is enough for follow-up.
While visual checks are useful, more thorough follow-ups, such as using checklists or specific hygiene tests, provide a better assurance that the area has been cleaned to the required standard.
For each cleaning task, record the date, time, the area cleaned, the person responsible, and any specific cleaning agents or equipment used. It’s also helpful to note any issues encountered or additional actions taken.
Common misunderstanding: It’s enough to just note the area and the date.
While recording the area and date is essential, including details about the person responsible and the methods used provides accountability and helps in training or retraining if issues arise.
Common misunderstanding: Detailed logs are unnecessary for routine tasks.
Detailed logs help in maintaining consistent standards and are crucial for accountability and training. They also provide valuable data for audits and inspections.
Managers should review cleaning records regularly, at least weekly, to ensure compliance with cleaning protocols and to address any issues promptly. This frequency can increase during peak times or if issues have been previously identified.
Common misunderstanding: Reviews can be done monthly or less frequently if no issues are apparent.
Regular reviews help catch and rectify problems before they become significant, ensuring a consistently clean environment. Waiting too long might allow standards to slip unnoticed.
Common misunderstanding: Only the cleaning team needs to worry about the cleaning records.
Managers must be involved in reviewing cleaning records to provide oversight and support, ensuring that cleaning standards are met across the board.
If a cleaning task hasn’t been done properly, it should be addressed immediately. The responsible staff should be informed and possibly retrained. The area should be recleaned as soon as possible. Documentation of the issue and the corrective action should also be made.
Common misunderstanding: A small mistake in cleaning doesn’t need to be logged or corrected immediately.
Even small cleaning errors can lead to bigger hygiene issues. It’s important to correct and log even minor mistakes to maintain overall standards and prevent recurrence.
Common misunderstanding: Recleaning is enough without addressing the cause of the mistake.
While recleaning is necessary, understanding and addressing the cause of the mistake, such as lack of training or unclear instructions, is crucial to prevent future issues.