Address event scheduling realities, emergency call-out expectations, weekend and evening requirements, overtime possibilities, and technical support coverage needs whilst ensuring realistic commitment expectations and schedule compatibility. Be transparent about your venue's operational patterns and technical support requirements during the discussion.
Common misunderstanding: Not explaining the real scheduling demands
Many hiring managers ask about availability without explaining what AV work actually involves. Event venues need irregular hours, emergency response, and support during busy periods - very different from normal office jobs.
Let's say you are asking "Are you available for evening and weekend work?" without explaining why. This doesn't help candidates understand the demands. Be specific: "Our busiest events are Saturday weddings that run until midnight, with setup starting at 6am. Equipment emergencies can happen anytime, requiring immediate response." Clear expectations prevent later disappointment.
Common misunderstanding: Hiding difficult scheduling to attract candidates
Some managers avoid mentioning demanding schedules during interviews to get more candidates interested. But AV work involves evening events, weekend operations, and emergency calls. Hiding this creates problems later when people can't cope.
Let's say you are downplaying the evening and weekend requirements to make the job sound easier. This leads to staff leaving when reality hits. Be honest upfront: "Most events are evenings and weekends. Emergency equipment failures need immediate response, sometimes at 11pm on Sunday." Honest discussions find people who genuinely want this work.
Ask about event coverage willingness, emergency response availability, holiday working preferences, overtime capacity, travel requirements for off-site events, and ability to provide technical support during extended venue operations. Focus on questions that reveal genuine understanding and acceptance of event-driven scheduling demands.
Common misunderstanding: Only asking about regular hours
Hiring managers sometimes only ask about normal shift availability without discussing emergencies and special events. But AV work needs flexible response to equipment failures and last-minute changes that happen outside normal hours.
Let's say you are only checking "Can you work weekends?" without discussing emergency availability. Emergency equipment failures during events need immediate response regardless of scheduled hours. Ask specifically: "If sound equipment fails during a Saturday night wedding, can you respond within 30 minutes?" Emergency availability matters as much as regular shifts.
Common misunderstanding: Not explaining why the schedule matters
Some managers ask about availability without explaining why venues need these specific schedules. But understanding the reasons behind irregular hours and emergency requirements helps candidates make better decisions about whether they can commit.
Let's say you are demanding weekend availability without explaining that most events happen on weekends when clients aren't working. Help candidates understand: "Our clients are businesses hosting events outside their normal hours, so most technical support happens evenings and weekends when their events occur." Understanding the why helps commitment.
Assess their understanding of event-driven schedules, willingness to work irregular hours, emergency response capability, adaptation to varying event demands, and realistic expectations about technical support requirements. Look for evidence of previous experience with similar scheduling demands and positive attitude toward operational flexibility.
Common misunderstanding: Thinking reluctant agreement means commitment
Many hiring managers think that candidates who grudgingly say "yes" to difficult schedules will be reliable workers. But people who reluctantly accept irregular hours often become unreliable. Look for candidates who genuinely understand and like event-driven work.
Let's say you are accepting a candidate who seems hesitant about weekend work but says they'll "try to make it work." Reluctant acceptance often leads to reliability problems. Look for enthusiasm: "I prefer working events because every day is different" versus "I suppose I could work weekends if I have to." Genuine enthusiasm predicts reliability.
Common misunderstanding: Not checking if personal life allows irregular hours
Some managers don't check if candidates' personal situations can actually handle irregular schedules. Understanding family commitments, childcare arrangements, and support systems helps predict if someone can sustain this work long-term.
Let's say you are assuming someone can work irregular hours without checking their personal situation. Family obligations like childcare often conflict with event schedules. Ask thoughtfully: "Our events often run until midnight on weekends. How would this work with your family situation?" Understanding personal constraints prevents future availability problems.