AI Employee App for Frontline Industries
You lead your team, AI chases.
Frontline teams lose too much time to admin, chasing, and firefighting. We've spent two decades in frontline operations, we know how it feels. Start using Poppi (AI) to support your teams 24/7 so you can focus on the meaningful work that matters.
Pilla
Clock-in reminder
Jane Cooper
Holiday booked for you
Pilla
New training for you
Tom Richards
Can you work my shift?
Pilla
Evening report ready
“Pilla helps me have a day off knowing that procedures will be followed”
Managing teams who move across hospitality sites is tough - procedures need to be followed every single day to protect customer safety and business reputation, no slip-ups are acceptable.
Roots and Berries use Pilla so that their staff know exactly what to do each day and exactly how to do it.
By adding step by step instructions to work scheduling and requiring photo evidence of key tasks, the management at Roots and Berries can be confident that their teams are following procedures without having to check everything in person.
- across different locations
- 100+ staff
- carried out by staff on time per year
- 90,000+ tasks
- saved into a compliance audit trail
- 15,000+ images
Charles
Owner of Roots and Berries (11 Hospitality Sites)
I used to repeat myself daily to my staff, now they have training videos at their fingertips
App Store Review
Company Knowledge Base
Stop repeating yourself. Put your company knowledge in your staff's pocket so they can work more independently.
Upload training videos, procedures and policies into one place. Staff can find answers themselves and AI will nudge anyone who's missing something important.
Health & Safety Induction
Customer Complaint Process
Opening Procedures Guide
Fire Evacuation Plan
New Starter Training
Equipment Operating Manual
Returns & Refunds Policy
Till & POS Training
What's our process for handling a customer complaint?
9:15 AMAccording to your Customer Complaint Process, you should listen, be empathetic and try to calm any tension. Tell the customer, that you will complete a form and escalate to a manager. Fill out the Customer Complaint Form which is saved in Pilla and then send a message to the management chat.
9:15 AMWhat counts as "unresolved"?
9:16 AMI can schedule work and shifts for my teams and instantly see what has been done
App Store Review
Shifts & Work Management
Stop chasing your team about shifts and tasks. Rely on AI to monitor attendance, work completion and standards so you can focus on more strategic things.
Set your shift patterns and daily tasks, then hand off the follow-up. Poppi sends daily agendas, celebrates punctuality, and chases up what's not been done.
Emma Wilson
Jane Cooper
Trevor Barnes
Debbie Taylor
Jill Anderson
Tom Richards
Sarah Mitchell
Oven Deep Clean
Remove all racks and trays. Apply degreaser and leave for 10 minutes, then scrub and rinse. Take a photo when complete.
1/5
Display Cabinet Check
Check shelves are fully stocked with labels facing forward. Remove any expired items. Are all cabinets up to standard?
Morning Briefing
Today's shift:
- Emma 09:00–17:00
- Jane 09:00–17:00
- Trevor 09:00–17:00
- Debbie 08:00–16:00
- Jill 10:00–18:00
Key tasks today:
- Oven Deep Clean
- Stock Rotation
- Display Cabinet Check
Yesterday your team completed 94% of tasks on time and scored 3.67 on the leaderboard. Keep it up!
7:30 AMNice, let's beat yesterday!
7:32 AMThis app has improved our communication 10x
Capterra Review
Employee Engagement
Finally make time for the people stuff. Use insights and reports to keep track of everybody in your teams and build a culture worth showing up for.
See who's hitting milestones, who's gone quiet, and how your teams are performing. The kind of visibility that turns good managers into great ones.
The Kitchen Team just hit 92 on-time clock-ins in a row, that's a new team record! Amazing work everyone!
2:15 PMLet's keep it going, 100 next!
2:17 PMFront of House won't know what hit them
2:18 PMBirthday today in Kitchen Team:
Sarah Johnson is celebrating their birthday today!
Consider wishing them a happy birthday.
9:00 AMThanks Poppi, I'll grab a card on the way in!
9:02 AMWork anniversary today in Front of House:
James Wilson is celebrating 3 years with the team!
Consider acknowledging their milestone.
9:00 AM3 years already! I'll mention it at the team meeting
9:03 AMQuiet team members in Kitchen Team (last 14 days):
Tom Davies, Rachel Green
These team members haven't posted in the team chat recently. Consider checking in with them.
Mon 9:00 AMI'll have a chat with them this week
Mon 9:04 AMFrequently asked questions
- What is Pilla for?
- Pilla is a team management app for businesses that employ frontline and deskless workers. Staff open one app and see their shifts, tasks for the day, and training. Managers get every tool they need in one place instead of juggling six different systems. Leaders get real-time visibility across every team and location without relying on someone to report upwards. Poppi, the AI agent inside Pilla, handles the reminding, checking, and chasing that used to consume hours of every manager's day.
- Who is Pilla for?
- Any business where people work on the ground rather than behind a desk. Hospitality, retail, care, cleaning, logistics, warehousing, construction. If your managers spend more time firefighting than developing their teams, and your staff spend the first twenty minutes of every shift figuring out what they're supposed to be doing, Pilla is built for you.
- How long has Pilla been established?
- Pilla was established in 2018, built on close to twenty years of frontline operations experience. The founder, Liam Jones, has worked across builders merchants, construction safety, retail, and hospitality, setting up hundreds of teams and working with hundreds of businesses. That hands-on experience is what shaped the product and continues to drive how it's developed.
- What if my workers don't work in teams?
- Teams in Pilla aren't teams in the traditional sense. They're just a way of grouping people into logical groups, regardless of whether those people actually work together physically. You might group by location, by role, by shift pattern, or by anything else that makes sense for your business. It's completely flexible.
- What devices can I use Pilla on?
- Pilla has a mobile app for iOS and Android and a web app you can use from any browser. Staff complete tasks, clock in, watch training videos, and message their team from their phone. Managers can build rotas, review completed checklists with photo evidence, and run reports from their phone or laptop.
- Do I have to use every feature?
- No. Some teams only use shifts. Others only use work management. You can start with one feature and add more when you're ready. There's no setup or configuration required for anything you're not using.
- How long does it take to get set up?
- You can set up in minutes and start organising shifts and work straight away. The more time you put into Poppi, the more comprehensive the experience will be for your staff, and the more likely they are to turn up on time and do the things you want them to do every day.
- What if some of my staff don't have smartphones?
- If someone doesn't have a smartphone, they can log in via the browser and do all of the same things via the web app.
- Can I try Pilla before committing?
- Yes. The core platform is free for unlimited users with no time limit. You can set up your teams, invite your staff, and start using shifts, work management, communication, and the knowledge hub without paying anything.
- Is Pilla GDPR compliant?
- Yes. Data is encrypted in transit and at rest, stored in secure data centres, and never shared with third parties. You can delete any user's data at any time.
- Can I manage multiple locations?
- Yes. Similar to teams, you can set up locations however you want. You might create a team per location, or you might have multiple teams across locations. It's completely customisable. You can see what's happening across every site from one account without being physically there.