Team chats

A team chat is the shared conversation for one team. Membership is automatic -- as soon as someone joins the team they appear in the chat, and when they leave they drop out. You cannot create or delete a team chat by hand.

What a team chat is

There is exactly one team chat per team. The chat carries the team name and the team picture, and every current member of the team can read and post in it. Use a team chat for things the whole team needs to see: announcements, shift hand-overs, daily updates, kit shortages.

Because membership is tied to the team, you cannot leave a team chat or add an outsider to it. To change who can see a team chat, add or remove people from the team itself.

Opening a team chat on the web app

1. Open the Workflow runs view and pick the Chats tab.
2. Use the All Types filter to show only Teams if you want to narrow the list.
3. Click the team chat row. The chat panel opens on the right.

The chat panel shows the team picture and name at the top, the message history in the middle, and the message input at the bottom. Newest messages are at the bottom. Scroll up to load older messages -- Pilla fetches more in batches as you reach the top.

Sending a message on the web app

1. Click into the message box at the bottom of the chat panel.
2. Type your message. You can attach images and files with the paperclip and image buttons, and use @ to mention a specific teammate or @everyone to ping the whole team.
3. Press Send.

You can reply to a specific earlier message by hovering over it and clicking the reply icon -- the message you are replying to is shown above the input until you send or clear it.

Reactions on the web app

Hover any message to reveal a small action bar. Click the smiley face to open the emoji picker, then click the emoji you want to add. The emoji appears as a chip under the message with a count.

• Click the same chip again to remove your reaction.
• Hover over a chip to see who reacted -- the tooltip lists up to three names, then "and {n} others".

Read receipts on the web app

The chat panel itself does not show a "Seen by" indicator next to each message. To see who has read a message, use the Chats tab list -- the unread count on each row tells you how many messages are still unread for you.

For a more detailed view of who has read what, use the mobile app's message info screen (see below).

Opening a team chat on the mobile app

1. Tap the chat bubble icon on the floating action bar at the bottom of the screen. The chats popup opens.
2. Tap the Teams pill at the top to show only team chats.
3. Tap the team chat you want.

The team chat opens with the team name at the top. The empty state reads "No messages in this team channel yet" if no one has posted before.

Sending a message on the mobile app

1. Tap the message input at the bottom of the screen.
2. Type your message. Use the paperclip icon for files, the image icon for photos from your gallery, and the camera icon to take a new photo.
3. Use @ to mention a teammate or @everyone to ping the whole team.
4. Tap the Send button.

To reply to a specific message, long-press it and tap Reply in the action sheet that appears. The message you are replying to is shown above the input.

Reactions on the mobile app

• Long-press a message to open the action sheet.
• Tap an emoji from the row at the top to add it. The sheet closes and your reaction appears as a chip under the message.
• Tap the same chip again to remove your reaction.
• Tap a chip to open a popup that shows exactly which teammates reacted with that emoji.

Read receipts on the mobile app

Long-press a message and tap the Info action. A read receipts screen opens listing every teammate who could have read the message, with a tick next to the people who have. A bell icon next to a name means that person was notified about the message.

This screen pulls from the same data as the unread counts you see in the chats list.

Tips

• Tag the team chat by its team -- a quick way to find it is to filter the chats list by Teams.
• @everyone sends a push notification to every team member. Use it sparingly.
• The team chat picture comes from the team picture. To change it, edit the team, not the chat.
• If someone is on more than one team, they are in more than one team chat -- one per team.