Signing up and logging in

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Pilla uses a magic link to sign you in. You type your email, you get a link, you tap the link. There are no passwords to remember on either the web app or the mobile app.

Creating a brand new Pilla account

If you're starting Pilla fresh for your business, you sign up from the website.

  1. Go to yourpilla.com and tap Join Waitlist
  2. Type your email into the box
  3. Pass the quick security check
  4. Tap Join Waitlist

Right now signup happens through the waitlist. Once you're approved, the Pilla team will reach out to set up your company account, create your first team, and send you a magic link to sign in. After that you become the first admin on your account and can invite the rest of your team yourself.

Joining an existing Pilla account by invitation

If your manager has already added you to their Pilla account, you don't need to sign up. They've created your user record for you and you'll get an email from Pilla.

  1. Open your email inbox and look for a message from Pilla
  2. Tap the link in the email
  3. If you're on a phone, the mobile app opens
  4. If you're on a computer, the web app opens in your browser
  5. You're signed in straight away

If the email doesn't arrive, check your spam or junk folder. If you still can't find it, ask the person who added you to resend the invitation, or use the Send Magic Link screen described below to send yourself a fresh link.

Signing in on the web app

The web app lives at the /app section of yourpilla.com. The first time you visit, a small sign-in popup appears in the middle of the screen.

  1. Open the Pilla web app in your browser
  2. On the chat preview popup, tap Sign in to a company
  3. Type your work email into the Email box
  4. Tap Send Magic Link
  5. Open your email
  6. Find the message from Pilla and tap the link inside it
  7. Your browser opens back on the web app, signed in

After you tap Send Magic Link the button changes to a countdown like Resend in 45s. You can't request another link until the countdown finishes. While you wait, a help line says "Didn't receive the email? Check your spam folder." with a Different email link in case you typed the wrong address.

If you open a magic link that has already been used or is more than an hour old, you'll see a "Magic link expired" message with a fresh box for your email. Just send yourself a new one.

Signing in on the mobile app

Open the Pilla mobile app on your phone. If you've never signed in before, you'll land on the Welcome screen with the Pilla icon, a short chat preview, and one button at the bottom.

  1. Tap Sign in to a company
  2. The Welcome screen opens with an Email box at the top
  3. Type your email
  4. Tap Send Magic Link
  5. A "Check Your Email" popup appears
  6. Tap OK to close the popup
  7. Switch to your email app
  8. Tap the link in the Pilla email
  9. Your phone opens the Pilla app and signs you in

After you tap Send Magic Link, the button shows a countdown like Resend in 45s. Below it is a help line that reads "Did not receive the email? Check your spam folder." with a Different email link.

If you're brand new and this is your first time signing in to a new user account, after the magic link signs you in you'll go through a short setup flow:

  1. A Welcome to Pilla screen with a Get Started button
  2. A Create profile photo screen where you can take a photo, choose one from your gallery, or tap Skip for now
  3. A few preview screens that show you how work runs and chats look
  4. A final "You're ready, [your name]!" screen with a Let's Go button

Tapping Let's Go takes you to your work list and you're ready to start.

Resending or trying a different email

Sometimes the magic link doesn't arrive, or you typed your email wrong. Both apps handle this the same way.

  1. Wait for the 60 second countdown on the Send Magic Link button to finish
  2. If you want the same email address, tap Send Magic Link again
  3. If you want a different email, tap Different email under the help line
  4. The form resets so you can type a fresh address

Reasons a magic link might not arrive:

  • The email went to your spam, junk, or promotions folder
  • You typed your email address with a typo
  • The email your manager added you with is different to the one you typed
  • Your company email filter is blocking emails from noreply@yourpilla.com

If you've tried all of the above and still can't get in, ask the admin on your account to double-check the email address they added you with.

Staying signed in

Once you've tapped a magic link successfully, both the web app and the mobile app keep you signed in. You don't need a new magic link every time you open the app. The session lasts until you sign out yourself, your account is removed, or your phone or browser clears its data.

If your session does expire, you'll land back on the Welcome screen and the sign-in popup, and you just send yourself a fresh magic link.

Forgotten password

Pilla doesn't use passwords. There is nothing for you to forget and no password reset email to chase. If you can get into your email inbox, you can get into Pilla. Just send yourself a new magic link from the sign-in screen.

Tips

  • Use the same email your manager added you with, exact spelling and casing matters
  • Magic links expire one hour after they're sent, so use them quickly
  • Each magic link only works once, request a new one if you need to sign in again
  • Open the magic link on the device you want to use, the link signs in the device that opens it
  • Check your spam folder first if the email seems slow to arrive
  • If you sign in on both your phone and your computer, you stay signed in on both at the same time
  • If you're a brand new user, complete the profile photo step so your teammates can recognise you in messages
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