Fault Reporting
When a hoist, an oven, a forklift or a delivery van breaks, the right person needs to know before the next shift starts. A floor-level fault report with the equipment, the fault type, and a photo turns a passing remark into a tracked job. The maintenance team gets the right context first time, and nothing dies in a group chat.
Instructions for staff picking a hierarchical option *
Parent → child options *
Walk-in fridge faults from the kitchen floor
A chef notices the walk-in is sitting at 7C halfway through service. Two taps log the fault with a photo of the display and the maintenance lead gets pinged before the next delivery lands.
Instructions for staff picking a hierarchical option *
Parent → child options *
Instructions for staff taking a photo *
POS faults that hold up the queue
Card reader has dropped offline mid-shift. The supervisor logs the fault, picks the till number, and an engineer ticket lands before the queue gets out of hand.
Instructions for staff picking a hierarchical option *
Parent → child options *
Instructions for staff recording a voice note *
Hoist and call-bell faults flagged from the bedroom
A care assistant notices a hoist strap is fraying. They flag it from the bedroom, the hoist gets locked out of service, and a replacement is booked without a single phone call.
Instructions for staff picking a hierarchical option *
Parent → child options *
Instructions for staff taking a photo *
FLT and racking damage on the shop floor
A driver clips a beam on aisle 14 and reports it before they finish the run. The aisle gets isolated, racking inspector booked, and the FLT is checked over before its next shift.
Instructions for staff picking a hierarchical option *
Parent → child options *
Instructions for staff capturing their location *
Instructions for staff taking a photo *
Vehicle defects flagged from the cab
A driver spots a slow puncture on the rear nearside at the third drop. They report it from the cab without leaving the route, and the workshop has the vehicle prepped before it gets back.
Instructions for staff picking a hierarchical option *
Parent → child options *
Instructions for staff selecting an option *
Options *
Instructions for staff taking a photo *
More in Equipment & Maintenance
Other guides operators read alongside this one.
Pre-use Checks
The walk-around inspection that has to happen before a forklift, MEWP, hoist or hob earns its keep that day. Pilla turns the muscle-memory checklist into a guided sweep on a phone, with photo evidence on the items that matter and a defect cascade the moment something fails. Operators sign off, the kit gets cleared for use, and anything dodgy hits the right person before the shift starts.
Maintenance Schedules
Half the cost of a missed certificate is the panic on the day it expires. Pilla runs the calendar of planned maintenance, statutory testing and renewals so the warning lands weeks ahead, not the morning of. The right person gets the right job in their list, with the paperwork attached, before anything goes out of date.