Shift Handovers
Most things go wrong in the gap between one shift and the next. Pilla turns the handover into a simple workflow your team finishes on their phone, whether that is a 60-second voice note, a structured form, or a written summary. Nothing slips between people, nothing gets re-explained, and the next shift starts already in the picture.
Instructions for staff recording a voice note *
A 60-second voice note from the outgoing manager
Quickest way to capture the colour of a shift. Talk through the day in plain English, Poppi turns it into a written summary so the next shift can skim it before they clock in.
Instructions for staff recording a voice note *
A structured form for kitchen and floor handovers
When a voice note is too loose, a short form keeps everyone covering the same ground. Stock low, prep done, comps given, customers to follow up: same fields every shift, every site.
Instructions for staff selecting options *
Options *
Written guidance *
Carer-to-carer handover with resident-by-resident notes
In care, the handover is the safety net. A short note per resident covers meds taken, mood, anything the next carer should watch for, with a sign-off at the end so the audit trail is clean.
Instructions for staff carrying out the checklist *
Checklist items *
Instructions for staff signing *
Depot to driver pre-shift handover
The driver gets the route, the loading notes, and any flags from the previous run before they pull out. Photos of the load, a quick voice note from dispatch, and a confirmation the driver has seen it.
Instructions for staff taking a photo *
Instructions for staff recording a voice note *
Morning to afternoon room leader in childcare
The morning room leader hands over to the afternoon team. Activities done, naps taken, parent messages, any incidents logged. Each item ticked off so the afternoon starts on the front foot.
Instructions for staff carrying out the checklist *
Checklist items *
More in Daily Operations
Other guides operators read alongside this one.
Opening Routines
Every operation has an opening. A walk of the space, a few critical checks, a sign-off, and a fast alert if something is off. Pilla turns that morning ritual into a phone-led workflow your team finishes in twenty minutes, with photos, temperatures, and timestamps captured as they go.
End-of-day Reporting
Close out the day with a tight report your area manager actually reads. Takings, incidents, stock anomalies, and what the next shift needs to know, captured on a phone before the duty manager walks out. No spreadsheets emailed at midnight, no chasing for numbers in the morning.